Aps 5 Contact Centre Officer

2 months ago


Canberra, Australia Hudson Australia Full time

Our client is seeking to fill an APS 5 officer role within the Contact Centre. This position is on a Non Ongoing basis for an inital 6 months. Location will be in Woden Canberra.

Your duties will include:

- Managing relationships with policy, corporate and program areas for which the Contact Centre provides services, including developing and managing compliance with service agreements
- managing data and collecting, analysing, and preparing reports on workload and performance for internal and external stakeholders
- managing the delivery and support of high-quality technology/telephony services to end users, including identifying system and process enhancements
- managing the Contact Centre financial responsibilities alongside the branch Financial Business Partners (FBPs), including monthly recoveries and accruals, staff financial management and cost projections
- managing information resources for the Contact Centre and working with business partners and customer service teams to understand and implement changes to services

We are looking for people with the below capabilities:

- have demonstrable experience in driving and supporting excellent customer service in a **large customer service centre or similar service environment**:

- clearly communicate in both verbal and written form, displaying a high attention to detail in all their work
- have experience in the collection, analysis and reporting of performance and workload data and metrics
- can work independently as well as productively with others in a dynamic environment and use their sound judgment to solve problems
- identify and progress opportunities to improve services and lead continuous improvement in the delivery of customer service
- develop and maintain productive and responsive working relationships with others to achieve mutual outcomes


  • Aps Level 5

    7 days ago


    Canberra, Australia Australian Government Full time

    APS Level 5 - $81,372 - $88,000 - Fairbairn, ACT Do you have a passion for customer service? If so, we have a terrific opportunity to join a dynamic team at the heart of health product regulation in Australia. Your job is to deliver high quality communication supporting our internal and external stakeholders. You’ll be a natural collaborator with success...


  • Canberra, Australia Australian Department of Infrastructure and Regional Development Full time

    **APS 5 - APS 6 Learning and Development Officers**, **Human Resources** **APS Level 5; APS Level 6** **Title**: - APS 5 - APS 6 Learning and Development Officers**Classification(s)**: - APS Level 5; APS Level 6**Employment Type**: - Ongoing/Non-Ongoing, Full Time/Part time**Salary**: - $79,935 - $99,155 per annum plus 15.4% superannuation- APS6 IFA...


  • Canberra, Australia PERSOLKELLY Full time

    We are currently looking to fill a large volume of non-ongoing Recruitment Support Officers across APS 4 / APS 5 and APS 6. You will be working within our Federal Government clients Recruitment and Attraction Team PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly...


  • Canberra, Australia Australian Government Full time

    $80,487 - $86,211 (plus Super) - Canberra - ACT, Darwin - NT **The Role** Joint Transition Authority (JTA) Transition Coaching and Support (TCS) is seeking two Transition Centre Managers at the APS 5 level based in Canberra, ACT and Darwin, NT. The Transition Centre Manager oversees the delivery of the needs based Defence Force Transition Program in the ACT...


  • Canberra, Australia Australian Government Department of Defence Full time

    $78,143 - $83,700 (plus Super) Position - Canberra - ACT **The Role** The APS 5 Learning and development officer will be required to: - Assist in the development, delivery and quality assurance of authorised intelligence training. - Develop modern courseware to ensure both the requirements and expectations of adult learners are met. - Maintain...


  • Canberra, Australia Australian Government Department of Defence Full time

    $78,143 - $83,700 (plus Super) Position - Canberra - ACT **The Role** The APS 5 Learning and development officer will be required to: - Assist in the development, delivery and quality assurance of authorised intelligence training. - Develop modern courseware to ensure both the requirements and expectations of adult learners are met. - Maintain...

  • Aps Level 5

    2 days ago


    Canberra, Australia Australian Government Therapeutic Goods Administration Full time

    APS Level 5 - $81,372 - $88,000 - Canberra, ACT The Medicinal Cannabis Section, within the Office of Drug Control, is looking to fill multiple ongoing Administration Officers at the APS 5 level. The positions sit within the Business Support team of the Medicinal Cannabis Section. Applicant Kit

  • Aps Level 5

    2 weeks ago


    Canberra, Australia Australian Government Full time

    APS Level 5 - $84,627 to $91,520 per annum - Canberra, ACT The Medicinal Cannabis Section, within the Office of Drug Control, is looking to fill multiple ongoing Administration Officers at the APS 5 level. The positions sit within the Business Support team of the Medicinal Cannabis Section. Applicant Kit


  • Canberra, Australia Hudson Australia Full time

    Seeking APS 5 Finance Officer for a 6 month labour hire contract located in Sydney or Canberra with experience in SAP. ***: The Finance Officer will assist the Senior Financial Officers and Chief Financial Officer with finance, reporting and compliance functions. The Finance Officer will be responsible for undertaking the following duties: - Processing...


  • Canberra, Australia Australian Government Department of Defence Full time

    $80,487 - $86,211 (plus Super) - Canberra - ACT, Laverton - VIC **The Role** Within the Materiel Management function an APS 5 Sustainment & Transition Officer is accountable under limited direction to perform and achieve complex data management work within an integrated workforce. They are accountable to have and maintain a well-developed understanding of...


  • Canberra, Australia Australian Government Department of Defence Full time

    $80,487 - $86,211 (plus Super) - Canberra - ACT, Laverton - VIC **The Role** Within the Materiel Management function an APS 5 Sustainment & Transition Officer is accountable under limited direction to perform and achieve complex data management work within an integrated workforce. They are accountable to have and maintain a well-developed understanding of...

  • Aps 5 Finance Officer

    2 months ago


    Canberra, Australia DFP Recruitment Services Full time

    **Job description**: APS 5 Finance Officer - ** $55 / Hourly Rate + Super**: - ** Canberra, City**: - ** 6 - month contract**: - ** Start date immediate** **About the role** The Finance Officer will work as a Finance Business Partner across the business and with senior executives to provide strategic financial advice and assistance on financial related...

  • Aps 5 Project Officer

    3 weeks ago


    Canberra, Australia HAYS Full time

    Amazing APS 5 Project Officer Opportunity! **Your new company** This Federal Government Branch has a focus on contemporary client-centric service design and continuous improvement. This includes an emphasis on the foundational capabilities to deliver a range of operational capabilities such as the implementation and promotion of policy and doctrine, a...


  • Canberra, Australia Australian Government Department of Defence Full time

    $78,143 - $83,700 (plus Super) - Canberra - ACT **The Role** Within the Project Control function an APS 5 Project Support Officer is accountable under limited direction to perform and achieve complex project work within an integrated workforce. They are accountable to have and maintain a well-developed understanding of and compliance to relevant legislative...

  • Aps Level 5

    6 days ago


    Canberra, Australia Australian Government Full time

    APS Level 5 - $81,372 - $88,000 - Fairbairn, ACT Do you have a passion for customer service and data analytics? If so, we have a terrific opportunity to join a dynamic team at the heart of health product regulation in Australia. Your job is to deliver high quality customer support and analytics. You’ll be a natural collaborator with success in breaking...


  • Canberra, Australia HiTech Personnel Full time

    **Reference #**: - JF/ST0022**Title**: - Contact Centre Officer - Federal Government**Category**: - Office Administration**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 6 Months**Description**: Contact Centre Officer - ASAP start - **Federal Government**: - **Canberra + flexible working arrangements**: - **6 month...

  • Aps 5 Media Officer

    1 week ago


    Canberra, Australia HAYS Full time

    12 Month non-ongoing position, APS 5 Media Officer role, fast-paced work environment! **Your new company** The Media Officer provides essential media monitoring, media product development and administrative support to the media team. Using creativity, judgement and strong communication skills, the media officer develops content to promote newsworthy...


  • Canberra, Australia Australian Government Full time

    $80,487 - $86,211 (plus Super) - Canberra - ACT, Laverton - VIC **The Role** The APS 5 Workforce & Administration Officer is accountable under limited direction to perform and achieve complex workforce and Administrative management and planning work within an integrated workforce. They are accountable to have and maintain a well-developed understanding of...

  • Aps Level 5

    2 days ago


    Canberra, Australia Australian Government Full time

    APS Level 5 - $81,372 - $88,000 - Canberra, ACT The Medicinal Cannabis Section, within the Office of Drug Control, is looking to fill multiple ongoing Administration Officers at the APS 5 level. The positions sit within the Business Support team of the Medicinal Cannabis Section.

  • Aps Level 5

    2 weeks ago


    Canberra, Australia Australian Government Full time

    APS Level 5 - $84,627 to $91,520 per annum - Canberra, ACT The Medicinal Cannabis Section, within the Office of Drug Control, is looking to fill multiple ongoing Administration Officers at the APS 5 level. The positions sit within the Business Support team of the Medicinal Cannabis Section.