Performance Lead

3 weeks ago

Sydney, Australia nib Group Full time

Performance Lead - Retention

**Let's talk about who we are**
The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

**Let's talk about diversity, equity and inclusion**

**Let's talk about this role**

As the Team Leader within a contact centre settin, you will provide leadership and enhance the overall performance and effectiveness of Member Engagement & Retention frontline teams. You will deliver strong coaching, support, and performance management to your team to deliver the strategic growth objections of the organisation.

You will play a crucial role in maintaining our standards of excellence and supporting the professional growth of your team members.

By developing clear goals and performance measures the Retention Performance Lead will achieve consistent performance objectives to deliver on customer growth, moments of truth, improve and reduce the cost of routine transactions, remove failure demand, decrease lapse rates, and improve customer advocacy.

More specifically you will:

- Drive customer growth across a range of 'direct to consumer' products and brands
- Set clear objectives, goals and performance metrics assigned to cross functional team members
- Conduct coaching, one on ones, team huddles, calibration sessions and team meetings

**Let's talk about you**

To be successful in this role, you will have proven experience in a leadership role, with experience in a Contact Centre environment highly desirable.

You will be expected to attend our Sydney office once a week for team connectivity and collaboration, and to be available for one night shift per week on a rotating schedule.

Furthermore, we are looking for someone with:

- The ability to effectively manage a team and thrive in a fast-paced environment
- Demonstrated success in driving engagement across teams
- Proven capability in remotely coaching and leading a team
- Proven experience in delivering results
- Ability to motivate and inspire team members
- Excellent leadership and interpersonal skills

**Let's talk about working at nib**
Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team.

We make a commitment to come together with purpose and are excited to share moments that matter with one another.

Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace.

At nib, we're committed to creating a flexible working environment where you're free to be you.

Other benefits to support you at work (and play) include:

- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
- The opportunity to give back to the community through paid leave for volunteering through nib Foundation
- Support your better health - whatever that looks for you - through our nib Well Program and corporate fitness discounts
- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

**The fine print**
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work

Job ID JR103138

  • Performance Lead

    5 days ago

    Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

    Performance Lead Commonwealth Bank of Australia Sydney, Australia Performance Lead Commonwealth Bank of Australia Sydney, Australia Posted 3 days ago Permanent Competitive Performance Lead You are an expert who partners with the most influential stakeholders to drive performance upliftWe have multiple roles available in crews/areas within Everyday...

  • Performance Lead

    3 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Performance Lead - **You are an expert who partners with the most influential stakeholders to drive performance uplift**: - **We have multiple roles available in crews/areas within Everyday Business Banking, Business Lending, Digital, Payments and **CommSec.**: - **Together we will be a dynamic force in the Business Banking team** **See yourself in our...

  • Performance Lead

    4 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    **You are an expert who partners with the most influential stakeholders to drive performance uplift**: - **We have multiple roles available in crews/areas within Everyday Business Banking, Business Lending, Digital, Payments and **CommSec.**: - **Together we will be a dynamic force in the Business Banking team** **See yourself in our team** Business...

  • Performance Lead

    5 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    You are an expert who partners with the most influential stakeholders to drive performance uplift:We have multiple roles available in crews/areas within Everyday Business Banking, Business Lending, Digital, Payments and CommSec.**:- Together we will be a dynamic force in the Business Banking teamSee yourself in our teamBusiness Banking offer a complete range...

  • Performance Lead

    5 days ago

    Sydney, New South Wales, Australia CommBank Full time

    You are an expert who partners with the most influential stakeholders to drive performance upliftWe have multiple roles available in crews/areas within Everyday Business Banking, Business Lending, Digital, Payments and CommSec.Together we will be a dynamic force in the Business Banking teamSee yourself in our teamBusiness Banking offer a complete range of...

  • Performance Lead

    5 days ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Performance Lead - Customer Engagement & DigitalYour businessCommBank is recognised as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.Retail Banking Services (RBS) is the public face of CommBank, delivering a...

  • Performance Lead

    7 days ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Performance Lead Performance Lead - **You are **passionate about process improvement, program delivery, data analysis - **We are** customer obsessed, resilient & empowered - **Together we can **support the effective delivery of the change solution; working cross functionally to ensure change outcomes are successfully achieved. **See yourself in our...

  • Performance Lead

    5 days ago

    Sydney, New South Wales, Australia nib Health Funds Limited Full time

    Performance Lead - Retention page is loaded Performance Lead - Retention Apply locations Sydney, Australia time type Full time posted on Posted Yesterday job requisition id JR103138 Let's talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable...

  • Performance Lead

    5 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Your businessCommBank is recognised as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10...

  • Performance Lead

    5 days ago

    Sydney, New South Wales, Australia UGL Full time

    NSW Passenger Maintenance project Innovative & supportive culture Excellent salary package & career opportunities We're moving Australia forward and we want you to move with us.We believe success and value are driven by real teams where everyone has a role to play.Our people work on challenging and exciting projects, shape the way we evolve, adapt and...

  • Performance Lead

    5 days ago

    Sydney, New South Wales, Australia nib Full time

    Let's talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems...

  • Performance Lead

    1 day ago

    Sydney, Australia nib Full time

    Let's talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...

  • Performance Lead

    2 weeks ago

    Sydney, Australia Commonwealth Bank Full time

    Performance Lead - **You are **passionate about process improvement, program delivery, data analysis - **We are **customer obsessed, resilient & empowered - **Together we can **support the effective delivery of the change solution; working cross functionally to ensure change outcomes are successfully achieved. **See yourself in our team** You will have the...

  • Performance Lead

    3 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Performance Lead **Do Work That Matters**. CommBank's Chief Operating Office (COO) Division is looking for a Performance Lead to join and contribute to our COO business Improvement and Enablement centre of excellence for CBA. Every single process we execute has an impact on our customers' lived experience. We are Customer obsessed, resilient & empowered....

  • Performance Lead

    3 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Performance Lead **Do Work That Matters**. CommBank's Chief Operating Office (COO) Division is looking for a Performance Lead to join and contribute to our COO business Improvement and Enablement centre of excellence for CBA. Every single process we execute has an impact on our customers' lived experience. We are Customer obsessed, resilient & empowered....

  • Performance Lead

    5 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Performance Lead- You are passionate about process improvement, program delivery, data analysis- We are customer obsessed, resilient & empowered- Together we can support the effective delivery of the change solution; working cross functionally to ensure change outcomes are successfully achieved.See yourself in our teamYou will have the exciting opportunity...

  • Performance Lead

    3 weeks ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Support our Operations & Performance team in Bank Technology - Important position that requires initiative & ability to collaborate at all levels - Brisbane, Sydney, or Melbourne location with great benefits and WFH flexibility **About the role** Due to some exciting changes within our business, we’re looking for a Performance Lead to join our Operations...

  • Performance Lead

    5 days ago

    Sydney Inner Suburbs, Australia Suncorp Group Full time

    Support our Operations & Performance team in Bank Technology Important position that requires initiative & ability to collaborate at all levels Brisbane, Sydney, or Melbourne location with great benefits and WFH flexibilityAbout the roleDue to some exciting changes within our business, we're looking for a Performance Lead to join our Operations & Performance...

  • Lead Performance Reports

    4 weeks ago

    Sydney, Australia NSW Bureau of Health Information Full time

    **Lead Performance Reports** **Bureau of Health Information** **Where you'll be working** The Bureau of Health Information (BHI) is a board-governed organisation that provides independent reports on the performance of the NSW public healthcare system. BHI’s primary purpose is to provide timely, accurate and comparable information on the performance of...

  • Warehouse Leading Hand

    5 days ago

    Sydney, New South Wales, Australia Stirlings Performance Steels Full time

    Warehouse Leading hand / Team Leader - Ingleburn NSWHello Thanks for checking out our ad.Who Are We?Stirlings is a privately owned stockholding & processing distributor of Stainless & Performance Steel products of nearly 50 years We distribute a wide range of Stainless products that end up in Breweries, Bridges, Defence Vessels, Resources & more Whether we...