Performance Lead

1 week ago

Sydney, New South Wales, Australia nib Health Funds Limited Full time

Performance Lead - Retention page is loaded

Performance Lead - Retention Apply locations Sydney, Australia time type Full time posted on Posted Yesterday job requisition id JR103138

Let's talk about who we are
The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let's talk about diversity, equity and inclusion
We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate . We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment @

Let's talk about this role

As the Team Leader within a contact centre setting, you will provide leadership and enhance the overall performance and effectiveness of Member Engagement & Retention frontline te ams. You will deliver strong coaching, support, and performance management to your team to deliver the strategic g rowth objections of the organisation .

You will play a crucial role in maintaining our standards of excellence and supporting the professional growth of your team members.

By developing clear goals and performance measures the Retention Performance Lead will achieve consistent performance objectives to deliver on customer growth, moments of truth, improve and reduce the cost of routine transactions, remove failure demand, decrease lapse rates, and improve customer advocacy.

More specifically you will:

  • Drive customer growth across a range of 'direct to consumer' products and brands
  • Set clear objectives , goals and performance metrics assigned to cross functional team members
  • Conduct coaching, one on ones, team huddles, calibration sessions and team meetings

Let's talk about you

To be successful in this role, you will have proven experience in a leadership role, with experience in a Contact Centre environment highly desirable.

You will be expected to attend our Sydney office once a week for team connectivity and collaboration, and to be available for one night shift per week on a rotating schedule.

Furthermore, we are looking for someone with:

  • The ability to effectively manage a team and thrive in a fast-paced environment
  • Demonstrated success in driving engagement across teams
  • Proven capability in remotely coaching and leading a team
  • Proven experience in delivering results
  • Ability to motivate and inspire team members
  • Excellent leadership and interpersonal skills

Let's talk about working at nib
Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team.

We make a commitment to come together with purpose and are excited to share moments that matter with one another.

Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace.

At nib, we're committed to creating a flexible working environment where you're free to be you.

Other benefits to support you at work (and play) include:

  • Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
  • The opportunity to give back to the community through paid leave for volunteering through nib Foundation
  • Support your better health - whatever that looks for you - through our nib Well Program and corporate fitness discounts
  • Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
  • Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

About Us

Who we are

nib Group is a trusted international health partner, empowering our members to make better decisions and improve health outcomes through greater accessibility to affordable health services and information.

nib Group provides health and medical insurance to over 1.6 million Australian and New Zealand residents. We also provide health insurance to more than 190,000 international students and workers in Australia.

In addition, we are Australia's third largest travel insurer and global distributor of travel insurance through our business nib Travel, providing financial protection and assurance to travellers wherever they are in the world

Our Purpose

Our purpose is your better health. We are a trusted partner in helping our members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

#J-18808-Ljbffr

  • Performance Lead

    1 week ago

    Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

    Performance Lead Commonwealth Bank of Australia Sydney, Australia Performance Lead Commonwealth Bank of Australia Sydney, Australia Posted 3 days ago Permanent Competitive Performance Lead You are an expert who partners with the most influential stakeholders to drive performance upliftWe have multiple roles available in crews/areas within Everyday...

  • Performance Lead

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    You are an expert who partners with the most influential stakeholders to drive performance uplift:We have multiple roles available in crews/areas within Everyday Business Banking, Business Lending, Digital, Payments and CommSec.**:- Together we will be a dynamic force in the Business Banking teamSee yourself in our teamBusiness Banking offer a complete range...

  • Performance Lead

    1 week ago

    Sydney, New South Wales, Australia CommBank Full time

    You are an expert who partners with the most influential stakeholders to drive performance upliftWe have multiple roles available in crews/areas within Everyday Business Banking, Business Lending, Digital, Payments and CommSec.Together we will be a dynamic force in the Business Banking teamSee yourself in our teamBusiness Banking offer a complete range of...

  • Performance Lead

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Performance Lead - Customer Engagement & DigitalYour businessCommBank is recognised as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.Retail Banking Services (RBS) is the public face of CommBank, delivering a...

  • Performance Lead

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Your businessCommBank is recognised as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10...

  • Performance Lead

    1 week ago

    Sydney, New South Wales, Australia UGL Full time

    NSW Passenger Maintenance project Innovative & supportive culture Excellent salary package & career opportunities We're moving Australia forward and we want you to move with us.We believe success and value are driven by real teams where everyone has a role to play.Our people work on challenging and exciting projects, shape the way we evolve, adapt and...

  • Performance Lead

    1 week ago

    Sydney, New South Wales, Australia nib Full time

    Let's talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems...

  • Performance Lead

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Performance Lead- You are passionate about process improvement, program delivery, data analysis- We are customer obsessed, resilient & empowered- Together we can support the effective delivery of the change solution; working cross functionally to ensure change outcomes are successfully achieved.See yourself in our teamYou will have the exciting opportunity...

  • Warehouse Leading Hand

    1 week ago

    Sydney, New South Wales, Australia Stirlings Performance Steels Full time

    Warehouse Leading hand / Team Leader - Ingleburn NSWHello Thanks for checking out our ad.Who Are We?Stirlings is a privately owned stockholding & processing distributor of Stainless & Performance Steel products of nearly 50 years We distribute a wide range of Stainless products that end up in Breweries, Bridges, Defence Vessels, Resources & more Whether we...

  • Performance Improvement Lead

    1 week ago

    Sydney, New South Wales, Australia Diageo Full time

    Job Description:Who are we?While the name Diageo may be unfamiliar to you, our brands have most likely been with you while you create unforgettable moments of connection and celebration. Imagine crafting the future some of the most well-loved spirits brands across the world, including Smirnoff, Johnnie Walker, Bundaberg Rum and building possibilities within...

  • Business Performance Lead

    1 week ago

    Sydney, New South Wales, Australia Optus Full time

    Business Performance Lead:Date:29-May-2023Location: Sydney (Macquarie Park HQ), AustraliaCompany:Singtel GroupIt starts with YES:At Optus, we have an ambitious goal to be Australia's most loved everyday brand.Our Digital Technoliogy Office are on the lookout for a Business Performance Lead who will support:Financial Management Performance Metric Reporting...

  • Performance Test Lead

    1 week ago

    Sydney, New South Wales, Australia Reserve Bank of Australia Full time

    This role is part of the Technical Assurance team within the Payments Settlements department, Business Services Group. Business Services Group is responsible for the provision of banking and payments services to Australian Government agencies, the provision of payment settlement services to Australian financial system participants through the Reserve Bank...

  • Performance Lead

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Do Work That Matters .CommBank's Chief Operating Office (COO) Division is looking for a Performance Lead to join and contribute to our COO business Improvement and Enablement centre of excellence for CBA. Every single process we execute has an impact on our customers' lived experience.We are Customer obsessed, resilient & empowered. Working within Business...

  • Digital Performance Lead

    1 week ago

    Sydney, New South Wales, Australia Deepend Full time

    Work with the absolute best the industry has to offer and create work you will be truly proud of.We are currently on the lookout for a highly skilled Digital Performance Lead. The role involves delivering robust digital performance strategies for Conversion Rate Optimisation (CRO) campaigns that encapsulate all components of earned media, inbound and...

  • Digital Performance Lead

    1 week ago

    Sydney, New South Wales, Australia Deepend Full time

    Full Time (4.5day week):Surry Hills (Hybrid 3/1.5):Job Overview:Work with the absolute best the industry has to offer and create work you will be truly proud of.We are currently on the lookout for a highly skilled Digital Performance Lead. The role involves delivering robust digital performance strategies for Conversion Rate Optimisation (CRO) campaigns that...

  • Marketing Portfolio Performance Lead

    1 week ago

    Sydney, New South Wales, Australia Vero Insurance Full time

    Jobs - Job Details - Marketing Portfolio Performance Lead Careers at Suncorp Take the next step. Be part of something bigger at Suncorp. Marketing Portfolio Performance Lead Job No: 671989 Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD, Various Permanent Full Time Insurance, Marketing & Communications Pay...

  • Performance And Finance Lead, Pmo

    1 week ago

    Sydney, New South Wales, Australia EFinancialCareers Ltd. Full time

    Performance and Finance Lead, PMO (12- month fixed term) Performance and Finance Lead, PMO (12- month fixed term) Bendigo and Adelaide Bank Sydney, Australia Performance and Finance Lead, PMO (12- month fixed term) Bendigo and Adelaide Bank Sydney, Australia Posted 1 day ago Permanent Competitive Performance and Finance Lead, PMO (12- month fixed term) About...

  • Performance and Finance Lead, PMO

    1 week ago

    Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

    Performance and Finance Lead, PMO (12- month fixed term) Performance and Finance Lead, PMO (12- month fixed term) Bendigo and Adelaide Bank Sydney, Australia Performance and Finance Lead, PMO (12- month fixed term) Bendigo and Adelaide Bank Sydney, Australia Posted 1 day ago Permanent Competitive Performance and Finance Lead, PMO (12- month fixed term) ...

  • Marketing Portfolio Performance Lead

    1 week ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    Marketing Portfolio Performance Lead Permanent Role Location Sydney, Melbourne, or Brisbane About the role: The Marketing Portfolio Performance Lead is accountable for analysing and assessing brand and business performance results, generating insights, recommending territories for improvement, and crafting our commercial narrative. This is to...

  • Performance and Finance Lead, PMO

    1 week ago

    Sydney, New South Wales, Australia Bendigo and Adelaide Bank Full time

    Performance and Finance Lead, PMO (12- month fixed term)About the roleWe're making a choice to uplift our risk management capabilities, culture and processes and be a better bank so we can make risk-informed decisions to grow and continually develop our offerings to best support our customers.The BEN+ Program is a transformation program being delivered...