Operation Control Team Leader

4 days ago

Seven Hills, Australia CDC NSW Full time

ComfortDelGro Corporation (CDC) is the largest private bus operator in NSW. Our subsidiaries, QCity, Hillsbus, Hunter Valley Buses and Blue Mountains Transit, provide passenger transport services to Queanbeyan and Canberra, Sydney's North West, Hunter Valley and Blue Mountains regions.

Our people are our most valued asset, they are the heart of our success. Operating in seven countries with over 24,300 employees and serving more than 2 million commuters daily. We are part of an international company with an impressive global footprint and a reputation for providing a safe and reliable public transport network that meets customer and community needs.

**The Role**:
As an OCC Team Leader your role will be to monitor bus service performance in a real-time environment and minimise service delays using online support systems, handle emergencies and restore service after disruptions.

This is a unique opportunity to learn from and be part of a highly qualified and experienced team which thrives on performing to achieve positive outcomes.

**What you will do but not be limited to**:

- Monitoring On-Time-Running (OTR) of bus fleet using PTIPS and up-to-date driver information. Maintaining KPI’s as per contractual requirements with TfNSW
- Using TRBOnet radio system to contact the bus fleet and responding to call back and open channel requests
- Identifying and clarifying information obtained by drivers over the radio and resolving issues
- Liaising with mechanical staff in relations to breakdown and faults within the fleet on the road. Organizing mechanics attending to breakdown or change over bus
- Escalating major accident/incidents to relevant parties and arranging CDC representation to attend scene. Liaising with representative once on site
- Facilitating transfer of passengers from services by requesting other services to assist such as replacement buses or repair services
- Monitoring Regional and Special event services. Liaising with Marshals on site and drivers on passenger loadings. Despatching services in conjunction with passenger bump in and bump out requirements
- General broadcast to drivers regarding safety issues, hazards and instructions to drivers
- Communicating with mechanical staff, providing details of break downs and faults within the fleet on the road, and directing them to the location when required
- Liaising with depots and contacting drivers with their requests and provide instructions
- Liaising with external parties with issues that affect the fleet
- Answering public transport timetable information requests from drivers using PTIPS, Timetables and Transport NSW trip planning website
- Reviewing documentation sent by other parties on potential service impacts

**What you must have**:

- Ability to think in a logical thought process, remain calm in changing priorities and challenging situation and circumstances; and providing prompt and professional services to the bus drivers
- Willing to work in a varied shift pattern including alternate weekend shift
- Fluent in English with excellent verbal and written communication skills
- Able to maintain a friendly, calm and professional manner and strict confidentiality at all times
- Able to identify and rectify problems and issues in a timely manner
- Comfortable dealing with people (employees and customers) from a wide diversity of culture and respect cultural differences
- Proficiency in computer skills and comfortable to learn new technologies
- Willing to undergo a pre-employment medical assessment
- Must have or willing to obtain a Working With Children Check for Paid Employment purpose.

If this comes across as a tailor made, career defining opportunity for you then please apply.

  • Warehouse Team Leader

    2 weeks ago

    Seven Hills, Australia Allan Hall HR Full time

    Seven Hills NSW - immediate start - Great team culture - work with a friendly, super supportive tight knit team - Excellent salary + highly lucrative profit share scheme **The Company** Globalrez is the leader in commercial and residential air conditioning, supplying the most trusted air conditioning brands to homes and businesses across various locations...

  • Production Team Leader

    2 weeks ago

    Seven Hills, Australia Endeavour Foundation Full time

    **Permanent Full Time** Production Team Leader vacancy in Seven Hills. - Rewarding opportunity to guide and support people with disabilities in a production environment and really make a difference to their lives - Opportunity to join an **outstanding team** **Who is Endeavour Foundation?** Endeavour Foundation support people with disabilities to live,...

  • Electrical Team Leader

    4 weeks ago

    Seven Hills, Australia HMPS Full time

    **Introduction**: We are seeking an experienced and motivated A-Grade electrician with leadership experience to join our dynamic team in Seven Hills, NSW. **Description**: **As the Electrical Team Leader, you will**: - Oversee the electrical aspects of projects from concept to completion, ensuring adherence to timelines, budget constraints, and quality...

  • Occ Controller

    2 weeks ago

    Seven Hills, New South Wales, Australia CDC NSW Full time

    Join CDC NSW as an Operation Controller and keep our community moving Only weekend work available Seven Hills location |Great pay | Career progressionAbout Us:ComfortDelGro Corporation Australia (CDC) is the largest private bus operator in NSW. Our subsidiaries, Qcity, Hillsbus, Hunter Valley Buses and Blue Mountains Transit, provide passenger transport...

  • Construction Landscape Team Leader

    3 weeks ago

    Seven Hills, Australia Greenworx Full time

    **e are looking for committed people who want a career!** Greenworx is a fast-growing commercial landscaping company located in Western Sydney, providing a range of services involving Landscape renovations and construction. We are currently looking to fill a Landscape Team Leader position with immediate start as we build our growing team. We're seeking...

  • National Planning Team Leader

    4 weeks ago

    Seven Hills, Australia Employee Matters Pty Ltd Full time

    A company passionate about the environment, hygiene and technology - Employee Discounts on Zip products and services - Access to an Employee Assistance Program (EAP) **About the company** Waterlogic, Purezza & Zip are all part of the Culligan Group, the global leader in clean water solutions and services. We are a world-leading designer and manufacturer of...

  • Occ Controller

    2 weeks ago

    Seven Hills, New South Wales, Australia CDC NSW Full time

    Work with one of Australia's leading transport providers Full time opportunity | Seven Hills location |On site parking Competitive pay and career development opportunitiesAbout Us:ComfortDelGro (CDC) is one of the largest private bus operators in New South Wales and nationally. In New South Wales, you may know CDC NSW by our operating brands; Hillsbus,...

  • National Planning Team Leader

    2 weeks ago

    Seven Hills, New South Wales, Australia Employee Matters Pty Ltd Full time

    A company passionate about the environment, hygiene and technology Employee Discounts on Zip products and services Access to an Employee Assistance Program (EAP)About the companyWaterlogic, Purezza & Zip are all part of the Culligan Group, the global leader in clean water solutions and services. We are a world-leading designer and manufacturer of instant...

  • Equipment Maintenance Controller

    3 weeks ago

    Seven Hills, Australia Coates Full time

    **About us** You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. **Your new role awaits** As a...

  • Occ Controller

    4 weeks ago

    Seven Hills, Australia CDC NSW Full time

    Join CDC NSW as an Operation Controller and keep our community moving! - Only weekend work available - Seven Hills location |Great pay | Career progression **About Us**: ComfortDelGro Corporation Australia (CDC) is the largest private bus operator in NSW. Our subsidiaries, Qcity, Hillsbus, Hunter Valley Buses and Blue Mountains Transit, provide passenger...

  • Employment Coach

    4 weeks ago

    Seven Hills, Australia Endeavour Foundation Full time

    Endeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. **_Our purpose is simple - make...

  • Employment Coach

    2 weeks ago

    Seven Hills, Australia Endeavour Foundation Full time

    Endeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. **_Our purpose is simple - make...

  • Early Childhood Team Leader

    2 weeks ago

    Seven Hills, New South Wales, Australia Northcott Full time

    Lead our vibrant & inclusive Early Childhood team in Seven Hills Temporary Full Time role on offer to 30 June 2025- $88, super + salary packaging available- Lead our vibrant & inclusive Early Childhood team in Seven Hills: Temporary Full Time role on offer to 30 June 2025:- $88, super + salary packaging availableWho are we?The NDIS Partners in the...

  • Stock Controller

    2 weeks ago

    Seven Hills, New South Wales, Australia eXenet Full time

    Our client is a leading manufacturer/supplier of high performance software and hardware operating a state-of-the-art 10,000 sqm distribution centre in Sydney's west.On their behalf we are seeking a suitably qualified and experienced Stock Controller to be responsible for ensuring all products (approx. 65,000 SKUs) are efficiently and continually assessed for...

  • Early Childhood Team Leader

    4 weeks ago

    Seven Hills, Australia Northcott Full time

    Lead our dynamic and diverse Early Childhood team located in Sydney West. - 5-weeks leave, gym membership and an insurance discount! - Temporary Full-Time role on offer to 30 June 2025- Lead our dynamic and diverse Early Childhood team located in Sydney West.- 5-weeks leave, gym membership and an insurance discount!- Temporary Full-Time role on offer to 30...

  • Team Leader

    3 weeks ago

    Seven Hills, Australia Collar Group Full time

    Outstanding Professional Development Opportunity - Supportive team environment, and a fun work culture! - Paying up to $125k + Super + Vehicle - dependent on experience **THE COMPANY** Join Australia's leading independent provider of Fire and Essential Services, with over 20 years of providing premium services across diverse sectors. They are a family run...

  • Service Supervisor/ Team Leader

    3 weeks ago

    Seven Hills, Australia Wolfe Co Full time

    $50 - $55 per hour + vehicle or vehicle allowance - Work your way into account management - only work on commercial sites | Immediate start dates - $50 - $56 per hour + vehicle + OT + Super - Career growth in service supervision and account management - Only work on commercial sites - Sydney Wide work - Start immediately due to new service contracts -...

  • Inventory Controller

    2 weeks ago

    Seven Hills, Australia EFM Warehousing Full time

    Managed under the same roof as efm Logistics, efm warehousing has more than 78,000m2 of safe, secure and modern warehousing space at strategic locations throughout Australia. An opportunity exists for an experienced Inventory Controller to join our dedicated Warehousing team at Seven Hills, NSW. **Key Responsibilities**: - Conduct regular stock checks and...

  • Early Childhood Team Leader

    2 weeks ago

    Seven Hills, New South Wales, Australia Northcott Full time

    Lead our dynamic and diverse Early Childhood team located in Sydney West. 5weeks leave, gym membership and an insurance discount Temporary Full-Time role on offer to 30 June 2025 Lead our dynamic and diverse Early Childhood team located in Sydney West. 5weeks leave, gym membership and an insurance discount Temporary Full-Time role on offer to 30 June 2025Who...

  • Operations Manager

    1 month ago

    Seven Hills, Australia Advanta Full time

    **Introduction**: **About the Company**: Advanta is an Australian commercial seating manufacturer, supplying to the Australian and International commercial project markets through our dealer network. Our aim is to give every client an excellent customer service experience, superior quality products and outstanding after sales service - in short a ‘WOW’...