Radio Services

1 month ago

Melbourne City Centre, Australia Victoria Police Full time

**About the role**:
As a Service Delivery Manager, you have the key role of maturing the service delivery capability and management of Victoria Police's radio fleet of 13,000 radio devices. You will also have the crucial role of leading a team, setting and upholding delivery & processes and championing our agile ways of working.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

**Service Delivery Manager**
- Build a service delivery capability within the Operational Technology unit to leverage new and improved service enhancements that are offered with the newer technologies on recently upgraded radios g., Radio Wi-Fi deployment, Long Term Evolution (LTE) connectivity, broadband Push to Talk etc.
- Develop a change management capability with external stakeholders and vendors for planned changes, outages, notifications and implement appropriate workflows to manage and provide service governance.
- Develop robust testing framework to assess newer technologies, and provide recommendations on device suitability and operational effectiveness and Monitor radio technology functionality for opportunities to improve operational efficiencies.
- Work with vendors to develop solutions and seek resolution to complex radio communications problems and provide support to continuous improvement and continuous development

The Service Delivery role for Radio Services exists within Operational Technology and is part of the Frontline Technology Domain. The growth and complexity of radio services including the introduction of newer technologies within the current radio fleet has identified the need to build an enterprise radio services delivery model and technical capability within Victoria Police.

The role will focus on maturing the service delivery capability within the Victoria Police radio fleet of 13,000 radio devices. As the service delivery manager, you will be responsible to manage the radio fleet of approximately 13,000 newer upgraded devices. You WILL be required to:

- Build a service delivery capability within the Operational Technology unit to leverage new and improved service enhancements that are offered with the newer technologies on recently upgraded radios g., Radio Wi-Fi deployment, Long Term Evolution (LTE) connectivity, broadband Push to Talk etc.
- You will be required to develop and manage an end-to-end service delivery capability to ensure radio related services including encryption, talkgroups & radio channels are managed via ServiceNow (SNOW).
- Develop a change management capability with external stakeholders and vendors for planned changes, outages, notifications and implement appropriate workflows to manage and provide service governance.
- Engage with internal delivery teams, delivery partners and external stakeholders to implement new radio changes into the ICT and new radio additions to ICT products and services.
- Provide advice and recommendations in respect of the analysis of network performance, proposed network changes, analysis and diagnosis of system faults to improve workflows for radio encryption services.
- Develop a robust governance and monitoring capability to ensure device are effectively managed to deliver optimum operating performance, this includes:

- Test Framework -Firmware Regression Testing and Acceptance of devices/accessories.
- Maintain the Radio Fleet map & Channel plans
- Manage and provide service governance on radio network changes with key stakeholders and vendors.
- Provide radio support and guidance across the various stakeholder groups including both ICT service delivery teams and Operational divisions within Victoria Police.
- Provide a technical liaison and support framework and liaise with other key stakeholders within the organisation on product performance.
- Develop a strategic technical capability within the organisation to manage the growth and complexity of newer technologies within the radio network environment.
- Develop a robust testing framework to assess newer technologies, undertake assessment and provide recommendations on device suitability and operational effectiveness.
- Monitor radio technology functionality, identify and recommend to senior key stakeholders opportunities to improve operational efficiencies.
- Lead as the designated system matter expert and technical reference point and mentor to personnel within the department.
- You will provide technical advice, recommendations, and thought leadership on all technical aspects of radio devices service
- Provide support to continuous improvement and continuous development for all team members.
- Work with vendors to develop solutions and seek resolution to complex radio communications problems.

Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

You will be part of a supportive and progressive team that supports and enables career development.

**As the successful applicant, you will have**:

- I

  • Radio Services

    1 month ago

    Melbourne City Centre, Australia Victoria Police Full time

    **About the role**: As a Product Specialist for Radio Services, you have the key role of maturing the product management capability and management of Victoria Police's radio fleet of 13,000 radio devices. You will also have the crucial role of leading a team, setting and upholding delivery, and championing our agile ways of working. Victoria Police is a...

  • Radio Services

    4 weeks ago

    Melbourne City Centre, Australia Victoria Police Full time

    As a Product Manager for Radio Services, you have the key role of managing and maturing the product management capability of Victoria Police's radio fleet of 13,000 radio devices. You will also have the crucial role of leading a team, setting and upholding delivery and championing our agile ways of working. Victoria Police is a contemporary and agile...

  • Radio Services

    1 month ago

    Melbourne City Centre, Australia Victoria Police Full time

    **About the role**: As a Product Analyst for Radio Services, you'll play a critical role in shaping and enhancing the digital and technical products that support Victoria Police's mission. Reporting to the Service Delivery Manager, you'll support product development whilst ensuring that our systems align with the needs of our frontline members. This role is...

  • Radio Services

    1 month ago

    Melbourne, Australia Victoria Police Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Victoria Police **Salary**: $95,102 - $107,905 Occupation: IT and Telecommunications Reference: VG/J20045716GD **About the role**: As a Product Analyst for Radio Services, you'll play a critical role in shaping and enhancing the digital and technical products that support Victoria Police's...

  • Radio Services Product Expert

    3 weeks ago

    Melbourne, Victoria, Australia Victoria Police Full time

    About the RoleAs a Product Specialist for Radio Services, you have the key role of maturing the product management capability and management of Victoria Police's radio fleet of 13,000 radio devices. You will also have the crucial role of leading a team, setting and upholding delivery, and championing our agile ways of working.Key ResponsibilitiesDevelop a...

  • Senior Dining Service Manager

    4 weeks ago

    Melbourne, Victoria, Australia Radio Mexico Full time

    **About Radio Mexico**Radio Mexico is a renowned St Kilda venue celebrated for its exceptional casual dining experience, impressive margaritas selection, and extensive tequila & mezcal offerings. We are seeking an experienced professional to lead our front-of-house team with high standards of service.**The Role**We are looking for a skilled Senior Waiter to...

  • Beverage Service Professional

    7 days ago

    Melbourne, Victoria, Australia Radio Mexico Full time

    Work with UsRadio Mexico is a well-known venue in St Kilda, renowned for its exceptional margaritas, extensive tequila selection, and high-quality casual dining experience.We are seeking an experienced Bar Attendant who can consistently produce a high volume of made-to-order cocktails to a high standard. The ideal candidate will work 4-5 nights per week,...

  • Highly Skilled Dining Services Associate

    1 day ago

    Melbourne, Victoria, Australia Radio Mexico Full time

    At Radio Mexico, an iconic St Kilda venue renowned for its exceptional casual dining experience, we're seeking an experienced waiter to join our vibrant team. With a strong focus on delivering high-quality service and creating a positive work environment, we strive to attract individuals who share our passion for the hospitality industry.About the RoleWe're...

  • Enterprise Radio Services Solutions Architect

    4 weeks ago

    Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

    About the RoleWe are seeking an experienced Enterprise Radio Services Solutions Architect to join our team at the State Government of Victoria, Australia. As a key member of our team, you will play a critical role in enhancing our communication infrastructure and designing solutions that support vital radio communications across our organization.Key...

  • Business Development Manager

    1 month ago

    Bundaberg city centre, Queensland, Australia Australian Radio Network Full time

    Company OverviewAustralian Radio Network (ARN) is the recognised leader in audio in Australia, defining the future of audio with its unparalleled understanding of audience and content.We are a dynamic media team, rapidly growing local businesses use our services to market themselves, making us the market leaders in both audience delivery to advertisers and...

  • High-End Service Professional Wanted for Iconic St Kilda Venue

    7 days ago

    Melbourne, Victoria, Australia Radio Mexico Full time

    Company OverviewRadio Mexico is an iconic St Kilda venue renowned for its exceptional dining experience, craft margaritas, and extensive tequila & mezcal selection. Our team thrives in a fast-paced environment, where we work together to create a vibrant atmosphere that sets us apart from the rest.

  • 2 Way Radio Technical Services Supervisor

    6 months ago

    Melbourne, Australia Itch Recruitment Full time

    Rare opportunity to step up from a Senior Radio Tech Role - Join one of the big names with further career opportunities - Supervise a brilliant technical team and drive customer satisfaction Are you are an experienced 2 way radio technician that knows DMR, P25 and Tetra inside and out? (if not you won't be considered for the role), but if so we want to hear...

  • St Kilda Venue Mixologist

    1 day ago

    Melbourne, Victoria, Australia Radio Mexico Full time

    Radio Mexico is a renowned St Kilda establishment known for its exceptional service, impressive tequila selection and high-quality dining options.We are seeking a highly skilled Cocktail Bartender to join our team, requiring expertise in producing a high volume of crafted cocktails to a consistently high standard. The role involves working 4-5 nights per...

  • Design Radio Network Architect

    4 weeks ago

    Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

    Explore a career in communication solutions with the State Government Of Victoria, AustraliaAbout UsWe are a dedicated workforce of over 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff.As a Victoria Police employee, you have a dedication and commitment to community safety.We welcome...

  • Account Manager

    1 month ago

    Cairns City, Queensland, Australia Australian Radio Network Full time

    Job Description:We are seeking a results-driven Account Manager to join our dynamic sales team. As part of the Australian Radio Network, you will have the opportunity to share your voice on the future of audio.The ideal candidate will possess excellent communication and presentation skills, with a strong business acumen understanding and sound relationship...

  • Technician - Two-way Radio Equipment

    6 months ago

    Melbourne, Australia Roc Consulting Full time

    $75K - $80K SALARY + SUPER + CAR ALLOWANCE - GLOBAL MANUFACTURER OF RADIO/WIRELESS COMMUNICATIONS TECHNOLOGY - UNCAPPED CAREER SCOPE TO ADVANCE WITHIN A GLOBAL BUSINESS **Company** This business is one of the worlds largest manufacturers, integrators and solution providers of two-way radio and remote site communications technology and infrastructure. They...

  • Junior/apprentice Radio Technician

    6 months ago

    Melbourne, Australia Intro Recruitment Solutions Full time

    Global Company | Large Projects | Industry Leading | Great Working Culture - Career Progression | Apprenticeship Possibilities | Long Term Benefits Our client is pursuing dedicated workers who can provide specialised services for all communications equipment installation work, including installations into heavy vehicles, light vehicles, buildings,...

  • Radio Sales Specialist

    6 months ago

    Melbourne, Australia Southern Cross Austereo Full time

    **Melbourne** - **Salaried**: **Who are we?** Southern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. Anywhere! - In 2021 we...

  • Senior Network Architect for Radio Services

    4 weeks ago

    Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time

    State Government Of Victoria, Australia is seeking a highly skilled and experienced Senior Network Architect to join our team in Melbourne.About the RoleWe are looking for a talented individual to lead the design and implementation of resilient, scalable communication solutions within our radio services. As a Senior Network Architect, you will play a...

  • Account Executive

    6 months ago

    Melbourne, Australia Nine Full time

    **Company Description** Nine is Australia’s largest locally owned media company - the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want - across Publishing, Broadcasting and Digital. The role of the **Nine...