Head Barista/manager

1 month ago


Sydney, Australia Fossix Corporate Hospitality Full time

We are recruiting a team of Rockstar Baristas working at Salesforce in their brand-new office tower at Circular Quay. You will be working as part of a best-in-class Barista team delivering outstanding coffee experiences to Salesforce staff and guests to power them through their day.

Our mission is to deliver the highest level of Specialty Coffee service, including every type of coffee you could think of, using the very latest equipment and technology available. We are recruiting the best Baristas in the business to work in one of two barista bars with the most spectacular views overlooking Sydney Harbour.

**Headline Responsibilities**:
Head Barista Manager reporting to the Workplace Services Facilities Manager on a daily basis and to Supplier’s Key Account Manager

Provide exceptional customer service to employees, visitors, and guests. You must be a coffee professional with the capacity to drive a barista bar program, operation, and culture.

**Key Responsibilities**:
Ensure the Barista Team meets high standards and aligns with Salesforce expectations.

Innovate and develop barista offering within budget and operations

Recruit, hire, and train baristas following Operations Procedures

Day-to-day management of the Barista Team and Back of House support

Coach and train team members

Manage technology and maintain a safe workplace

Create a welcoming environment for the Barista Team.

Promote and ensure compliance with health and safety regulations

Ensure accurate delivery and charging of purchased items.

Act as the main point of contact with the client on a daily basis.

Attend client meetings and provide reports and trends as requested.

Send monthly invoices on time and in accordance with the budget.

Support workplace services and event activations, providing briefings to the Barista Team.

Oversee maintenance contracts and works related to Barista equipment, collaborating with onsite maintenance teams and external vendors.

Establish synergy between Barista Bar offerings to complement each other based on client expectations, ensuring all team members are trained and interchangeable across both bars.

**Extra responsibilities**:
Lead the Barista team.

Collaborate with maintenance teams and external companies

Regularly report financial information and key performance indicators (KPIs) to the Supplier's Account Manager.

Coordinate team members' holidays to ensure coverage and prevent deactivation of Salesforce devices.

Manage maintenance contracts and replacement processes for devices and technology.

Provide technology reports to Salesforce for trend analysis and propose necessary changes or seasonal rotations.

**Key Skills**:
Minimum 5 years of Barista Management experience.

Customer-focused and willing to work hands-on.

Ambitious, energetic, and accustomed to demanding environments.

Passion for high-quality coffee and food.

Experience in team leadership and scheduling.

Proficient in onboarding and training to high standards.

Comfortable with ambiguity and adaptable to change.

Able to have courageous conversations and pay attention to detail.

Tech-savvy, familiar with Gmail, Google Drive, ticketing systems, and online ordering tools.
- Salary represents base pay only, excluding super

**Salary**: $75,000.00 - $85,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- What are your work rights / Visa Staus

(eg Citizen/PR/Student Visa etc)
- What is your experience working in corporate hospitality?

Work Location: In person

Expected Start Date: 31/07/2023


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