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Case Manager

4 weeks ago

Canberra, Australia Commonwealth Superannuation Corporation (CSC) Full time

Posted: 19/07/2023

Closing Date: 04/08/2023

**Job Type**: Contract

Location: Canberra

Job Category: Insurance & Superannuation

CSC is the trusted Superannuation fund for current and former Australian Government and Australian Government Defence Force employees serving our customers with our proud history for 100 years.

CSC is a superannuation fund with approximately $60 billion in funds under management.

CSC is a progressive future focused employer with a drive to make a difference in the retirement outcomes for our customers.

Our purpose is to build, support and protect better retirement outcomes for all our customers. Our mission is to be the trusted and valued partner who achieves long-term investment objectives, guides informed retirement decisions, and gives our customers peace of mind that their futures are in safe hands.

**The drive to make a difference.**

Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through our world-leading investment strategies, we are always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.

**Your new role**

We’re looking for people who have a real drive to make a difference—for our customers, for each other, and for CSC.

As a professional and experienced Case Manager, you will use your expertise to support and guide vulnerable customers through a difficult time in their lives. You will be empowered by management to use your sound judgement and create effective outcomes for CSC and our customers.

When managing claims, you will provide tailored and continuous customer engagement, predominately via phone correspondence**. **Cases may involve a degree of complexity, including legislative or sensitive medical/personal information. You will be the main point of contact throughout the customer’s claim by gathering information, showing empathy and active listening.

**Responsibilities**
- Organising and delivering initial claim consultations with customers and their representatives, to ensure a successful and supportive claims journey
- Ongoing customer contact throughout their claim
- Ensuring sound and fair decisions are reached
- Maintaining up to date and accurate records across CSC’s systems

**Please note**: We are open to consider applicants from **any location nationally** who meet the hiring criteria below.

**Desired Skills and Experience**:
**What you need to excel**
- Minimum of 2 years of experience in case/claims management - life insurance experience is highly regarded
- Experience managing of a portfolio of cases end-to-end
- High level of written and verbal communication skills with ability to clearly communicate to a range of audiences and stakeholders
- Professional, customer focused and willing to contribute to a positive business culture
- Have the ability to understand and interpret legislation
- Work independently to organise and prioritise your tasks
- Self-motivated attitude with a resilient nature and ability to adapt to change

**What will you get in return?**

We’re committed to ensuring that everyone is able to truly thrive at CSC. This means helping you to gain the skills, experience, and development you need to enjoy a fulfilling career.
- 2 positions available - 6 and 12 month hourly rate contracts via Randstad
- A variety of challenging and interesting work with the opportunity to develop your skills further towards complex cases. Extensive training provided
- Work in a collaborative and supportive team environment
- The opportunity to be in a rewarding role, where you can see the end-to-end benefit of helping customers through a difficult experience
- Flexible work place arrangements including remote working

**Be Super appreciated**
- Access to flexible working arrangements
- Learn from experienced professionals
- Great people to work with
- Work that makes a real difference to our members' lives
- Investment in your learning and development

**How do I apply?**

**Please note: Agency submissions will not be considered for this position.

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