Case Manager

3 weeks ago

Canberra, Australia Commonwealth Superannuation Corporation (CSC) Full time

Posted: 24/05/2023

Closing Date: 07/06/2023

**Job Type**: Permanent - Full Time

Location: Canberra

Job Category: Insurance & Superannuation

At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams. We’re proud to wear the government crest, and proud to serve those who serve our country.

Every day, CSC makes a real difference by guiding our customers to make the right choices, and to feel confident about their financial wellbeing. Through rich customer insights and world-leading investment strategies, we’re always growing and improving. That means creating an environment where each and every one of us has the opportunity to strive together for excellence.

**Your new role**

We’re looking for people who have a real drive to make a difference—for our customers, for each other, and for CSC.

As a professional and experienced Case Manager, you will use your expertise to support and guide vulnerable customers through a difficult time in their lives. You will be empowered by management to use your sound judgement and create effective claim outcomes for CSC and our customers.

When managing claims, you will provide tailored and continuous customer engagement, predominately via **phone discussions, correspondence or virtual meetings**. Cases may involve a degree of complexity, including legislative and sensitive medical/personal information. You will be the main point of contact throughout the customer’s claim journey by clear communication, gathering information, showing empathy, strong attention to detail and active listening. Complex claims will have the support of a Case Assessor to provide assistance and determinations.

**Responsibilities**
- Organising and delivering initial claim consultations with customers and their representatives, to ensure a successful and supportive claims journey
- Ongoing customer contact throughout their claim
- Ensuring sound and fair decisions are reached
- Maintaining up to date and accurate records across CSC’s systems

**Please note**: We are open to consider applicants from **any location nationally** who meet the hiring criteria below.

**What you need to excel**
- Minimum of 2 years of experience in case/claims management - life insurance experience is highly regarded
- Experience managing of a portfolio of cases end-to-end
- High level of written and verbal communication skills with the ability to clearly communicate to a range of audiences and stakeholders
- Professional, customer focused and willing to contribute to a positive business culture
- Have the ability to understand and interpret legislation
- Work independently to organise and prioritise your tasks
- Self-motivated attitude with a resilient nature and ability to adapt to change

**What will you get in return?**

We’re committed to ensuring that everyone is able to truly thrive at CSC. This means helping you to gain the skills, experience, and development you need to enjoy a fulfilling career.
- Permanent position
- A variety of challenging and interesting work with the opportunity to develop your skills further. Extensive training provided
- Work in a collaborative and supportive team environment
- The opportunity to be in a rewarding role, where you can see the end-to-end benefit of helping customers through a difficult experience
- Flexible work place arrangements including remote working

**Be super appreciated**
- Access to flexible working arrangements.
- Multi award winning health and wellbeing strategy SuperYou.
- Learn from experienced professionals.
- Great people to work with.
- Work that makes a real difference to our members' lives.
- Investment in your learning and development.
- Access to study leave and financial assistance for tertiary education.
- Competitive remuneration packages benchmarked to financial services sector with access up to 15.4% superannuation.

**Desired Skills and Experience**:
**What you will need to do now**

**Please note: Agency submissions will not be considered for this position.**

**Applications close: 7 June 2023, 5:00 pm**

**More about CSC**

At CSC, we know that it takes all of us working together, united as one, to guide our customers towards their retirement dreams. We’re proud to serve those who serve our country.

**Watch our video series and meet the staff behind our 100 years of inspiring stories**

**Visit our careers page and website to discover more about CSC

  • Case Manager

    2 months ago

    Canberra, Australia ACT Government Full time

    Protecting our most vulnerable children and young people is one of the most important jobs you can do. As a Child and Youth Protection (CYPS) Case Manager, you will: - Make a difference in the lives of children and young people at risk of abuse and neglect. - Provide positive influence on young people and help make your community safer. - Benefit from...

  • Case Manager

    1 week ago

    Canberra, ACT, Australia ACT Government Full time

    Protecting our most vulnerable children and young people is one of the most important jobs you can do.As a Child and Youth Protection (CYPS) Case Manager, you will:Make a difference in the lives of children and young people at risk of abuse and neglect. Provide positive influence on young people and help make your community safer. Benefit from ongoing...

  • Case Manager

    2 months ago

    Canberra, Australia ACT Government Full time

    Protecting our most vulnerable children and young people is one of the most important jobs you can do. As a Child, Youth and Protection (CYPS) Case Manager, you will: - Make a difference in the lives of children and young people at risk of abuse and neglect. - Provide positive influence on young people and help make your community safer. - Benefit from...

  • Case Manager

    2 weeks ago

    Canberra, Australia Recruit Shop Full time

    **Competitive salary ranging from $80,500 - $94,000 per annum + superannuation**: - **Maximise your earning potential with salary packaging options**: - **Make a difference in the lives of adults and families impacted by alcohol and other drugs** **About the Organisation**: Karralika Programs Inc has been supporting communities throughout the ACT and NSW...

  • Case Manager

    1 week ago

    Canberra, Australia Recruit Shop Full time

    **Competitive salary ranging from $80,500 - $94,000 per annum + superannuation**: - **Maximise your earning potential with salary packaging options**: - **Make a difference in the lives of adults and families impacted by alcohol and other drugs**: - **We are looking for women only applicants please as per section s34(1) of the Discrimination Act...

  • Case Manager

    1 week ago

    Canberra, ACT, Australia Anglicare NSW South, NSW West and ACT Full time

    The core mission of Anglicare (NSW South, West & ACT) is to break the cycle of intergenerational poverty for children, young people and families. We have a particular focus on serving vulnerable communities in the ACT and regional, rural NSW.These positions are based in the Yass area.We have two positions available. Case worker for Child, Youth and Family...

  • Case Manager

    5 days ago

    Canberra, Australia EML Group Full time

    Case Manager EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us...

  • Case Management Officer

    2 weeks ago

    Canberra, Australia HAYS Full time

    Government Agency seeking experience APS6 and EL1 Case Management Officer **Your new company** **Your new role** Responsibilities may include but are not limited to: - Undertaking case management of low to moderately complex matters and analysing to develop options for early resolution - Obtaining necessary information and advice to effectively resolve...

  • Case Management Officer

    2 weeks ago

    Canberra, Australia Chandler Macleod Full time

    As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking to...

  • Case Manager

    7 days ago

    Canberra, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Case Managers

    2 months ago

    Canberra, Australia EveryMan Australia Full time

    About the role - Salary ranging from $71,136 - $93,860+ super and negotiable based on your experience - Salary sacrifice + other benefits - Flexible working arrangements Welcome to EveryMan Australia, a not-for-profit organisation dedicated to addressing the intricate and demanding needs of men facing challenges associated with drug and alcohol dependency,...

  • Case Managers

    20 hours ago

    Canberra, Australia EveryMan Australia Full time

    About the role - Salary ranging from $71,136 - $93,860+ super and negotiable based on your experience - Salary sacrifice + other benefits - Flexible working arrangements Welcome to EveryMan Australia, a not-for-profit organisation dedicated to addressing the intricate and demanding needs of men facing challenges associated with drug and alcohol dependency,...

  • Aps6 Case Management

    2 weeks ago

    Canberra, Australia Talent International Full time

    australia australian capital territory contract up to au$60.26 per hour + 11% super- **Multiple APS6 Case Management **roles within a Federal Government Agency**: - **Contract Term: 12 Months plus possible extension**: - **Hybrid working option (Maximum 2 days working from home)** Our client is seeking for multiple **APS6 Case Management Officers** to...

  • Case Manager

    1 week ago

    Canberra, ACT, Australia Australian Barnardos Recruitment Services Full time

    Career development opportunitiesBe part of a supportive team environmentWork for a leading child protection organisation About the RoleBarnardos are looking for a full-time 12 month contract Case Manager for the Community Adolescent Program (CAP) based in Bruce, 2617 The Case Manager will be responsible for;Leading the care team in supporting the child or...

  • Aps6 Case Manager

    2 weeks ago

    Canberra, Australia Talent International Full time

    australia australian capital territory contract up to au$60.26 per hour + super- **Multiple APS6 Case Management **roles within a Federal Government Agency**: - **Contract Term: 12 Months plus possible extension**: - **Hybrid working option (Maximum 2 days working from home)** Our client is seeking multiple **APS6 Case Management Officers** to join the...

  • Aps6 Case Management

    2 weeks ago

    Canberra, Australia DFP Recruitment Services Full time

    **Job description**: **APS6 Case Management Officer - Multiple positions** - ** 12 month contract with extension**: - ** City Location**: - ** $60.25ph + Super** **About the Team** The Administrative Appeals Tribunal (AAT) Case Management Branch manages all external review. **About the Role** ***The APS6 Case Management Officer is accountable under...

  • Case Manager

    1 week ago

    Canberra, ACT, Australia Australian Barnardos Recruitment Services Full time

    Full timeStaff benefits & salary packaging options availableFantastic career development opportunities About the RoleBarnardos are looking for a Case Manager for afull-time 12 month contract to join the Foster Care Program based in Bruce, 2617The Case Manager will be responsible for;Supporting the implementation of children's therapeutic care plans...

  • Aps4 Case Manager

    4 weeks ago

    Canberra, Australia Federal Court of Australia Full time

    **Position overview** Senior Judicial Registrars and Judicial Registrars now undertake, under the new case management pathway, a significant proportion of first return directions and interlocutory work in the FCFCOA (Divisions 1 and 2) previously undertaken by judges, and perform dispute resolution to resolve proceedings. Case Managers will support...

  • Aps4 Case Manager

    20 hours ago

    Canberra, Australia Federal Court of Australia Full time

    **Position overview** Senior Judicial Registrars and Judicial Registrars now undertake, under the new case management pathway, a significant proportion of first return directions and interlocutory work in the FCFCOA (Divisions 1 and 2) previously undertaken by judges, and perform dispute resolution to resolve proceedings. Case Managers will support...

  • Case Manager

    1 week ago

    Canberra, ACT, Australia Anglicare NSW South, NSW West and ACT Full time

    Case Manager - Young CarersFull or part-time, fixed-term contractWho are we?The core mission of Anglicare (NSW South, West & ACT) is to break the cycle of intergenerational poverty for children, young people and families. We have a particular focus on serving vulnerable communities in the ACT and regional, rural NSW.About your roleYou will be working with a...