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Specialist Support Liaison Officer Ctp Assist

4 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

The State Insurance Regulatory Authority (SIRA) is looking for two Specialist Support Liaison Officer's (1 x ongoing role and 1 x temporary role up to 12 months) to join our team in our Sydney Office.

**Benefits**
- Clerk grade 5/6, Salary range: $89,707- $98,982 + super, commensurate with experience.
- Both these roles are based in Sydney CBD.
- Genuinely flexible working arrangements.
- State of the art offices.
- Wellbeing programs and resources available.
- Excellent career development and learning development opportunities.

**About Us**

This is an exciting opportunity to work in our State Insurance Regulatory Authority (SIRA) who regulates three statutory insurance schemes in NSW.

This role sits more specifically in our CTP Assist team, who deliver customer service excellence to the people of NSW within the Compulsory Third Party (CTP) scheme.

Understand more about SIRA - here.

**Your responsibilities will include**:

- Provide advice and support for people identified as having high support needs or sensitive claims as they progress through the CTP Scheme.
- Make outbound calls to people injured in a motor vehicle accident in NSW.
- Answer inbound calls.

**About you**:

- Experience in a customer service role or within a similar setting.
- Strong written and verbal communication skills.
- Ability to work collaboratively.
- Knowledge of the CTP scheme is advantageous but not essential.

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you

**Closing date: Wednesday 9th August 2023 10am**

**What we need from you**:
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 5/6, with the base salary for this role starting at $89707 base plus superannuation

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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