Customer Service

4 weeks ago


Parramatta, Australia My Tax Refund Today Full time

**My Tax Refund Today **is a CPA accounting Practice and Registered Tax Agents in the heart of Parramatta city. Company is one of the most successful taxation & accounting businesses which has harnessed the power of technology with the strength of customer focus to enable clients all over Australia to lodge their tax returns online. With a **4.7 Star Google rating** and having served more than 25,000 clients over 6 years, My Tax Refund Today is one of the biggest Tax Agents in NSW.

We have got multiple positions to be recruited now and over a period of next 2 months for upcoming tax season starting from end of May 2023.
- manage high volume of inbound calls and process them in the CRM.
- reply the phone and address the client issues in a professional manner.
- interact with client over the phone to get clarifications and missing details in the CRM system
- opportunity to train, allocate work and supervise other staff members.

**About you/ Essential Criteria**
- Experience in marketing/call centre is preferred (not essential)
- Strong work ethics
- A positive “can do” attitude.
- Good written and verbal communication skills
- Proficient in computer skills and computer speed
- An excellent attention to detail
- Team Player

**Why should you join us?**
- **Grow with an expanding company -** we are a small firm and are rapidly growing. New opportunities are always available.
- **Exhaustive In-house training and skill enhancement**
- **Competitive Salary**
- **Flexible hours - **You can choose to work either Full time, Part time or on Casual basis.

For more details about us, please visit our website.

**Job Types**: Full-time, Part-time, Casual
Part-time hours: 20-40 per week

**Salary**: $21.54 - $25.00 per hour

Schedule:

- 8 hour shift
- Flexible hours

**Experience**:

- inbound call centre: 1 year (preferred)
- outbound call centre: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: One location

Expected Start Date: 08/05/2023



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