Aso5 Claims Manager

3 weeks ago

Adelaide CBD, Australia SA Government -DEPARTMENT OF HUMAN SERVICES Full time

**Department of Human Services**

**Job reference**: 543638

**Location**: 5000 - ADELAIDE

**Job status**: Ongoing

**Eligibility**: Open to Everyone

**Role Highlights**
- Work collaboratively and engage with stakeholders
- Contribute to the health and wellbeing of our employees
- Flexible working arrangements available

**Role Details**

***
The Claims Manager is a role within Human Resources, Wellbeing and Safety and is accountable to the Manager, Career Support for:

- Providing a comprehensive workers compensation claims management service in accordance with the Workers Rehabilitation and Compensation Act and WorkCover Performance Standards for Self-insured Employers.
- Consulting with relevant stakeholders involved in the injury management process.
- Addressing performance/system requirements and maximising the return to work of injured staff.

Key outcomes and accountabilities:
1. Support staff injured at work to recover and return safely to work.
2. Determine claim entitlements and approve rehabilitation services within prescribed timeframes or take appropriate alternative action.
3. Promptly assess and respond to information received regarding pending or actual claims and seek further information if required and where necessary, initiate meetings / case conferences to manage barriers/issues when they are presented.
4. Liaise with staff, line manager, external agencies, counsel, solicitors, union representatives and other individuals relative to DHS’ claim management responsibilities.
5. Manage allocated claims in accordance with the legislation, regulations, codes of practice and departmental/government requirements and procedures.
6. Recommend appropriate levels of lump sum payments and redemptions.
7. Represent the department at Workers’ Compensation Tribunal hearings and conciliation conferences and attend meetings/case conferences as required.
8. Meet performance and system standards in accordance with the legislation, public sector requirements and WorkCover Performance Standards for Self-Insurers.
Note: Any other responsibilities in line with the classification level of the role as assigned by Line Manager and/or the Department. The responsibilities as specified above may be altered in accordance with the changing requirements of the role.
***

**Special Conditions**

***
National Police Check required.
Desirable: Must be a certified Return to Work Coordinator (as per the Return-to-Work Act 2014)

**About the Business**

***
People and Performance provides critical business support services across the department, including Communications and Engagement, Organisational Development and Learning, Human Resources, Wellbeing and Safety, Business Improvement and Technology, and the Incident Management Unit. People and Performance is committed to enabling a productive and effective workforce by supporting and valuing our staff and contributing to a positive workplace culture.
***

**Role Status**: Ongoing

**Salary Range**: $83,273-92,614 (ASO5)

**Location**: Adelaide

Application Instructions

Resume and Cover Letter

Screening Checks

DHS is committed to creating an inclusive workplace and providing equitable services to all South Australians. This ensures that all people feel welcome to work with us and access our services, including people identifying as Aboriginal, living with disability, LGBTIQA+, youth, mature age, and from different ethnic, linguistic, religious and cultural backgrounds.

**Applications close**: 17/08/2023 11:30 PM

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