Crewing Duty Supervisor

3 weeks ago

Melbourne, Australia Qantas Airways Limited Full time

12 month fixed-term opportunity based in Collingwood
- Exciting opportunity to work with a hard-working and highly skilled team
- Access to a range of employee benefits, including our world-class staff travel program

If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar We are undertaking one of the biggest recruitment campaigns in our 19-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.

About the Opportunity

Jetstar’s Operations Delivery team are nothing less than the nerve centre of our airline. All of our team members within our Operations Delivery team play a critical role in managing the logistics compliance and safety relating to daily movements of our aircraft, team members and passengers.

As the Crewing Duty Supervisor, you will be the point of contact and escalation on shift for key stakeholders, proactively anticipate and respond to events that may impact operational integrity and ensure all Jetstar flights are resourced efficiently, consistently and in accordance with all regulatory rules. Reporting to the Manager Crewing Operations & Planning, you will assist in driving daily output from the crewing team to ensure business strategies are maintained and performance issues are raised.

The core responsibilities of this role are;
- Act as supervisor for technical queries related to relevant EBAs, legal obligations and company policies
- Ensure daily compliance with relevant industrial, regulatory or company requirements
- Provide feedback on standard procedures to better departmental and business outcomes
- Ensure all appropriate measures are taken to mitigate any crewing issues that may contribute to on time performance loss and promote mitigation strategies with leadership team
- Ensure cost control and awareness is aligned with business strategy and initiatives
- Lead and monitor crewing officer performance on shift
- Lead by example to maintain business principles and values and drive improvement
- Mentor crewing officers in leadership responsibilities with the aim to prepare them for the senior position
- Ensuring that our crew are rostered and managed safely to minimise risk and ensure compliance
- Ensure all safety risks or regulatory breaches are raised with designated stakeholders in a timely manner

To be successful in this role, you will demonstrate the following skills and experience:

- Experience/knowledge of Crewing or crew Planning preferred
- Experience working in a busy team based, operationally focused environment.
- Preferred Degree or relevant Airline Experience Working knowledge of the Sabre Rocade system preferred but not essential
- Have the ability to work on a 24-hour rotating shift roster
- Proven ability to manage people and strong interpersonal skills
- Strong communication and time management skills
- Ability to use own initiative and experience to achieve and maintain maximum efficiency and productivity.
- Excellent time management skills and verbal and written communication skills

To achieve success in this role, you will be a natural team player, with great organisational skills and an ability to work under pressure and meet deadlines. You will have strong interpersonal, diplomacy and computer skills and have the confidence to effectively negotiate positive outcomes.

What’s in it for you
- Our team members enjoy access to unlimited heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
- Access to a range of salary packaging and leave benefits.
- As a member of the Qantas Group, you will have the opportunity to build a career across multiple functions, locations and airlines.
- Structured programs and resources to support your health and wellbeing and development.
- Talk to us about how we can make this role work flexibly for you such that you can achieve your potential.

Applications Close: 2359, Sunday 25 February 2024

About Jetstar

The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004. Collectively the Jetstar Group offers more than 5,000 (pre-COVID) flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region. The Group operates a fleet of more than 90 aircraft, including Airbus A320, Airbus A321 and Boeing 787-8.

Jetstar's mission is to offer all day, every day low fares to enable more people to fly to more places, more often.

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