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Ict Technical Officer

4 months ago

Sydney, Australia NSW Government -Museums of History NSW Full time

**ICT Technical Officer**

Are you a problem solver with strong self-management skills and a thorough knowledge of hardware and software and network operations. We are looking for a driven and passionate ICT Technical Officer to join a leading NSW Government Executive Agency. You will be part of a diverse, professional and dynamic team that supports MHNSW to achieve its goals.

**What the opportunity is**:

- Employment with Museums of History NSW, NSW Department of Enterprise, Investment and Trade.
- Clerk Grade 5/6 - $110,711. Package includes salary ($89,707 - $98,982), employer's contribution to superannuation and annual leave loading.
- Ongoing full-time employment
- The role will work across the Sydney area.

**What we do**
MHNSW brings together the museums, historic houses and associated collections previously in the care of Sydney Living Museums with the vast collection of more than 13 million items held by the former NSW State Archives. This includes one of the world’s most complete and important collections documenting colonisation.

We have an exciting opportunity for you to join us at MHNSW.

**What you’ll do with us**

For more information on the role contact Steve Kokkinis, Head of Corporate ICT on 02 9673 9488.

**What you need to do to apply**
- A one to two page cover letter outlining how your skills and experiences meet the essential requirements for this role
- A current resume listing two referees

**Also note**:

- If you are speech or hearing impaired, have access requirements that require reasonable adjustment in the assessment process, or require access to information about this vacancy in a different format, please call the Head of People & Culture on 02 8239 2366.
- A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

**Diversity and Flexible Working**
We are expert keepers and tellers of history, and its many stories, peoples, and cultures. We want to create a team and workplace that reflects this diversity as well as the diversity in the communities we serve. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better, more inclusive results and connects our people to our communities, to our history, and to each other.

Our vision is to support and empower First Nations people, communities and culture, and across the sites that we care for, we are committed to shifting perspectives, truth telling and delivering honest reflections on history.

We understand that flexibility means different things to different people and are committed to offering flexible work arrangements where and when possible.

Our team can provide alternative formats to apply, make adjustments to the recruitment process and offer information about workplace adjustments and support networks.

**What the essential requirements of the role are**
- Proactive and positive attitude, willing to go above and beyond for customer service.
- Relevant certificate or post-certificate qualified or a minimum 5 years appropriate industry experience.
- Ability to work within a team and strive for continual improvement.
- Ability to prioritise tickets based on mission critical business requirements and follow up.
- A current NSW driver’s licence.

**What you need to tell us - Targeted questions**:

- Describe a time when you improved incident and request management processes.
- Demonstrate your commitment to customer service within an ICT environment.