Support Case Worker

4 weeks ago

Spring Hill, Australia Mission Australia Full time

**$36.84 per hour + super + salary packaging + penalty rates**:

- **Permanent, part-time opportunity**:

- **3 shifts per week - must be available for evening and overnight shifts**:

- **Location: Spring Hill, QLD**:

- **Make a meaningful difference to the lives of those in need and contribute to an expanding homelessness program in the Brisbane LGA**

**Life at Mission Australia**

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

**Your Opportunity**

Mission Australia Inner City Services offers clients with complex needs immediate accommodation and intensive case management to create opportunities that end the cycle of homelessness. The service operates 24 hours per day, seven days per week with capacity to accommodate up to 40 male clients.

We are looking for permanent Support Case Workers to support the day-to-day operations of the facility across a rotating 24/7 roster while also assisting clients to complete tasks prescribed by a case plan in collaboration with our two, site-based Case Workers.

**Your key responsibilities will include**:

- Assist Case Workers, Team Leaders, and other staff members in the provision of practical supports, such as client intake, exits, meal provisions, linking with support agencies and other routine tasks such as packing up resident belongings and assisting with cleaning as required
- Respond to crisis situations in line with policies and procedures utilising supports available, such as senior staff if they are on shift or on-call
- Record all client interactions in MA Connect ensuring records are accurate and non-judgemental language is used
- Ensure safety for clients by ensuring correct policies are adhered to and necessary assessments are completed
- Complete shift logs which present an accurate picture of connections / incidents and supports during each shift and exercise initiative

**Requirements for Success**
- Holds an Associate Diploma level qualification in Community Services or other appropriate qualifications/experience acceptable to Mission Australia
- Experience working with clients from a variety of different backgrounds and levels of disadvantage
- Sound listening and engagement skills including the ability to build and maintain relationships with clients and other internal and external stakeholders
- Sound written communication skills and the ability to complete client paperwork and make basic case notes
- A strong focus on customer service and the ability to treat clients with respect and compassion
- A sound level of computer literacy including proficiency in Microsoft Office packages and the ability to perform data entry
- Demonstrated ability to work collaboratively as part of a team and/or autonomously
- Demonstrated professional approach to the role including maintenance of professional boundaries
- The willingness and ability to work a 24/7 rotating roster
- Current First Aid Certificate or willingness to obtain
- Current driver’s licence
- Current Working with Children Check (Blue Card)

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.

**Our culture**

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We’re committed to the safety and wellbeing of each other and the people we serve.

We recognise and respect diversity. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Find out more about a **career with Mission Australia**.

**Your benefits**
- Rewarding work - every day you know you’re making a real difference
- Not-for-profit salary packaging, reducing your tax (details via **AccessPay)**:

- Generous discounts with health insurance and major retailers
- Free external, confidential counselling and access to chaplaincy support.

**How to apply

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