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Aps 5 Assistant Practice Manager

2 months ago

Brisbane, Australia Department of Veterans' Affairs Full time

Salary Range: $85,503 - $89,106+ Attractive Superannuation
- Contact Officer: Sherie Young 07 3352 8700

Open Arms - Veterans & Families Counselling (formerly VVCS) is Australia’s leading provider of high quality mental health assessment and clinical counselling services for Australian veterans and their families. Open Arms are focused on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches.

The Assistant Practice Manager (APM) is responsible for managing the region’s day-to-day administrative support operations and requirements. A main responsibility of the role is to assist the Practice Manager (PM) with the line management and operational supervision of support team members across centres in the region.

**Duties**
- Line manage administration support team members, including performance management feedback and identification of training needs.
- Coordinate the region’s support team in the delivery of a professional, efficient and welcoming reception service. Monitor and ensure client customer service standards are met by the support team.
- Manage complex client and operational issues escalated from regional staff.
- Assist the PM in managing the human resource requirements across the region including recruitment, on-boarding, induction and off-boarding activities.
- Assist the PM in the management of corporate functions including property, security, operational resource requirements, travel and finance across the region.
- Monitor quality of work and conduct quality assurance activities for the support team. Assist in managing the operational compliance and audit framework. Undertake quality audits in the client management system. Coordinate the region’s reporting requirements including data analysis.

**Eligibility**
- Applicants must be an Australian citizen to apply.
- Working with Children (WWC) and/or Vulnerable People Checks/Clearance must be obtained prior to commencing in the position.

**Notes**

This recruitment process is being used to fill ongoing and/or non-ongoing positions.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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