Baa - Customer Relationship & Enrolments Coordinator

3 weeks ago

Tweed Heads, Australia UP Education Full time

**ABOUT US**

Builders Academy Australia (BAA) is a Registered Training Organisation (RTO) that works with employers, industry and students to achieve exceptional training results.

BAA includes two RTO's: House of Learning Pty Ltd trading as Builders Academy Australia (National RTO Code 21583) & City-Wide Building & Training Services Pty LTD trading as CWBTS (National RTO Code 91138). With close to 3500 active students, BAA & CWBTS deliver pre-apprenticeships through to Advanced Diploma level qualifications across 4 Australian states.

Based on the principle of “builders training builders”, BAA & CWBTS provide the highest quality curriculum and training services to meet industry needs. In 2021, 2020 and in 2018, BAA was recognised as the Victorian Small Training Provider of the Year after being a finalist for the same award in 2017. We were also announced as the winner at the 2020 Australian Training Awards. CWBTS was also announced as a 2021 finalist for Small Training Provider of the Year at the NSW Training Awards.

**THE OPPORTUNITY**

The primary purpose of this role is to work closely with Australian Apprenticeship Support Network (AASN) providers and employers to support new student onboarding activity and achieve apprenticeship enrolment targets aligned with helping employers meet their apprenticeship and traineeship needs within the assigned region.

In addition to helping to enrol new students, this role will work with our employer solutions team to help to identify employment opportunities (apprenticeship and traineeship positions) for our students through the implementation of business to business contact strategies.

This role may be completed from our Melbourne or Tweed Heads office, yet flexibility is available for remote working to be reviewed for days and/or periods.

We are seeking a motivated and experienced individual who has a keen eye for detail, high level customer service skills and holds a good working knowledge of supporting students aligned with compliance and data reporting requirements in a Registered Training Organisation (RTO).

**Key Tasks include**:

- Completing pre-training and enrolment processes for apprentices and trainees aligned with company and compliance requirements;
- Communicating (as required) with students, employers, group training organisations, parents, and apprenticeship centres in relation to training opportunities, student training activity, and the progress of students undertaking an apprenticeship or traineeship;
- Ensuring the accurate and efficient use of Salesforce and VETtrak is occurring to register and enroll students;
- Maximizing business development and enrolment conversion by implementing strategies to ensure effective student enrolment occurs;
- Providing accurate qualification and enrolment advice and support to a variety of internal and external stakeholders with this primarily completed over the phone;
- Developing reports that will aid in making informed decisions about student training activity within the RTO.

**ABOUT YOU**

This role will suit those who have previous apprentice support, AASN, or RTO student services or business development experience and who have worked within an RTO or similar business supporting students and ideally apprentices and trainees towards their success.

It will be important that the successful applicant can create and foster close working relationships with all key staff within the team. To do this they will be a good communicator, energetic approach and have a 'can-do' attitude.

**Skills, Experience & Qualifications**:

- Hold an operational knowledge of the Standards for Registered Training Organisations 2015 (RTO Standards) in relation to student progress and data reporting.
- Hold an operational knowledge of requirements in relation to educational funding contract obligations and particularly those in relation to apprenticeship and traineeship students;
- Proven ability to effectively work within a customer service or call centre environment, preferably within the VET sector;
- Ability to meet ASQA Fit & Proper persons requirements;
- Strong data quality and administration experience, including a proven record of meeting and exceeding targets/KPIs;
- Experience using a student management system - VETtrak (highly desired);
- Able to effectively engage with a diverse range of internal and external stakeholders;
- Qualifications in business administration, customer service, sales or similar will be highly regarded.

**WHY JOIN US?**

This is an exciting opportunity to be part of a successful RTO that continues to grow and diversify its services.

**We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

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