Service Coordinator

2 weeks ago

Tweed Heads, New South Wales, Australia Australian Unity Full time

As a
Service Coordinator, within our Home Health program, your role will include managing a portfolio of approximately 150 customers as well as a team of Care Workers in
Tweed Heads with our Branch located in Tweed Heads**.


In this role, you'll have the opportunity to collaborate with a seasoned Business Leader who excels in fostering a high-performing team culture and possess in-depth expertise in the Aged Care Quality Standards, making this a valuable learning and growth experience for you.


Key accountabilities:

  • Spearhead customer acquisition and growth while fostering a strong and positive brand presence in the community.
  • Provide dedicated client management by conducting initial assessments, annual reviews, and developing comprehensive care plans, all while building strong connections with clients' families.
  • Manage and resolve client escalations and complaints to ensure high levels of satisfaction.
  • Cultivate valuable relationships with various external service providers and internal Clinical and Allied Health teams.
  • Champion a forwardthinking recruitment strategy and support your team throughout the employment lifecycle, from orientation and training to performance management.
  • Foster a culture of safety, setting a leading example for your team.
  • Drive continuous improvement initiatives and maintain a strong focus on compliance within your portfolio.

Does this sound like you?

  • Proven leadership skills with a track record of cultivating highperforming and engaged teams.
  • Experience in effectively managing remote teams is a valuable asset.
  • Strong coaching and development capabilities, using both formal and informal methods to nurture your team's growth.
  • Exceptional multitasking and the ability to take ownership of customerfocused solutions.
  • Prior experience in financial budget management.
  • A demonstrated ability to build robust relationships with both internal and external stakeholders to achieve strategic business objectives.
  • Strong organisation skills with the ability to selfmanage your priorities
  • Fully COVID19 vaccinated with 2 doses (Booster is optional)

Why work for Australian Unity?

  • Additional Leave entitlements including Community, Wellbeing & Deep Listening Leave
  • Flexible Work Options this role is a hybrid approach between client visits, Branch days & WFH as part of your week
  • Lifelong learning & career development available including full access to LinkedIn Learning & career opportunities
  • Staff discounts discounts across our Insurance, Home and Personal loans as well as travel and retail discounts through our partners
  • Fitness Passport discounted access to over 1,500 fitness facilities across Australia
  • Novated Car Leasing options through our partner 14 weeks paid Parental Leave & access to Remedy's Bump to Baby program

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