Key Account Manager
6 months ago
**Introduction**:
**About the Company**:
We’re a growing company with a tight-knit family-like community culture, and we are looking for excellence to be added to our team. Our company makes a difference to the environment by making tree planting faster, easier or cheaper for everyone.
Our Vision is to be Australia’s tree planting experts, eagerly sought after by businesses and local government. Supporting Australia’s tree-planting and landscaping professionals, our Brand Promise is to ensure the right tree-planting products are delivered on time by people who care.
**Description**:
**About the Role**:
As a Key Account Manager, you will play an important role in driving business growth by developing new and existing accounts with a strong customer-focused approach.
You will balance managing the opportunity pipeline and overseeing customer account management to ensure seamless sales processes and exceptional client satisfaction.
This role is based in Sydney, NSW.
**Key Responsibilities**:
**Customer Service**:
- Ensure high-quality service delivery and customer satisfaction through rapid customer response times.
- Keep accurate records, document customer service actions and discussions, process orders and generate quotes etc.
- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
**Customer Account Management**:
- Administer key account management for customers in the designated territory.
- Conduct post-sale follow-ups and maintain customer contact.
- Task BDM’s with visits to develop relationships.
**Opportunity Pipeline**:
- Support the sales process by managing client activities, and providing project advice, quotes, and stock availability to customers.
- Task BDM’s with customer visits and follow-up to drive sales.
- Working with sales, own growing customer spend. (Grow tier 2&3 to tier 1 customers)
Internal Teamwork - collaborate with BDM’s and the Sales Team to ensure optimal customer satisfaction and sales.
Information Gathering - collect and report customer satisfaction and development opportunities.
Education - educate customers on company processes to ensure successful order fulfillment and satisfaction.
**Skills and Experiences**:
**About You**:
- Track record of exceeding targets.
- Experience with business software such as Exo and/or HubSpot (desirable)
- Excellent communication skills (both verbal and written) with high attention to detail.
- Ability to multitask, prioritise, and manage time effectively.
- People-focused with a need to delight our customers.
- Strong problem-solving skills.
- Well-presented and of good standing.
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