Support Analyst

3 months ago

Sydney, Australia Technology One Limited Full time

**How **you’ll** make a difference...**

Using your Spatial and/or GIS related systems knowledge, you will have a passion for owning and solving complex technical challenges and engaging with customers across a whole range of industry sectors.

As part of the Customer Support team at TechnologyOne you will have an opportunity to grow and develop, be part of an amazing team which is scaling for growth and working with innovative enterprise (ERP) software that transforms our customers business and makes their lives simple.

**What you'll be doing...**
- Owning and resolving assigned issues and question requests in a timely and seamless manner using your experience in Spatial/GIS related systems
- Understanding customer use cases, perform troubleshooting, and provide alternate solutions to customer issues
- Creating knowledge base articles to improve first call resolution and help customers self-serve
- Ensuring customers are kept up to date with accurate and clear written and verbal communication on the progress of open requests
- Engaging with our Product and SaaS resolver teams where required on issue diagnosis, replication, and root cause analysis
- Providing a compelling customer experience on every customer interaction to make our customers feel valued and important
- Also, you may be asked to represent TechnologyOne at events

**Your talents**

Experience and knowledge:

- in Spatial software such as IntraMaps or GIS related systems and tools
- Some experience gained in working in local government, utilities or asset intensive industry will be highly regarded

Note: TechnologyOne product experience is desirable but not necessary - we will train you

Along with demonstrated capabilities which include:

- Customer centric** -** as a customer service professional you have a passion to deliver a compelling customer experience at every interaction. You thrive on taking a solution-based approach when analysing and resolving complex customer issues
- A master in self-organisation - you can balance multiple tasks with varying levels of priority and urgency and are resilient in facing challenging situations and working under pressure.
- A solid communicator - your communication skills are second to none and you’re at your best when talking to customers across various channels and engaging with team members to achieve outcomes for customers

**Benefits...**
- Competitive remuneration package
- Free breakfast on-site and the best coffee machines in town
- Professional development allowance benefits for use on courses, conferences, workshops
- Heaps of exciting catered company events including Hack Days, Tribal Days, Regional Days and more catered team and company events.
- Regular fun Town Hall events in our spectacular “Village Green” space in our office
- Exclusive (and 24/7) access to our brand new onsite state of the art double storey gym facilities
- Generous employee share scheme option that we think is the best around
- More free event T-shirts than you will ever need
- Quite simply, the best work culture in Australia (in our opinion)

**Who we are**

TechnologyOne (ASX:TNE) is Australia's largest enterprise software company and one of Australia's top 100 ASX-listed companies, with offices across six countries. We create solutions that transform business and make life simple for our customers. We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use. Over 1,000 leading corporations, government departments and statutory authorities are powered by our software.

We pride ourselves on providing our people with earned recognition through career progression, competitive salaries and a supportive environment. We double in size approximately every 4-5 years so career opportunities abound. Everything is about to change. Are you ready?

We value creativity, innovation, and people with an entrepreneurial spirit. See us in action at Hack Day
- Applicants must have the right to work permanently in Australia.

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