IT Support Analyst

3 months ago

Sydney, Australia DLL Full time

**Our Organisation**
DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about

**Your Function**
As an **IT Support Analyst**, you will be part of a team that gets the right tools into the right hands. A team that understands the heart and soul of DLL (De Lage Landen) and our partners’ businesses.

As an IT Support Analyst, you will:

- Provide IT Service Desk support services to your DLL colleagues in Australia, New Zealand & across Asia Pacific
- Have strong technical and computer skills to resolve software and hardware issues
- Be in a varied role that will challenge you to be innovative and draw on your technology skills, knowledge, and experience
- Work with multiple technologies, platforms and devices and keep the wheels turning.
- Provide educations and assistance to your DLL colleagues.
- Report to the IT Support Manager with opportunity to occasionally work from home

**Day to day**:

- Incident Resolution and Service Request management across the regional landscape
- Timely and accurate triage of tickets
- Build and maintain positive, constructive partnering relationships
- Create walkthrough guides and assist with internal knowledge base articles
- Maintain a balanced focus on security and efficiency
- Perform all other related duties as assigned

**Your Profile**
- An undergraduate degree or TAFE qualification in Information Technology will be highly regarded
- 2+ years of operational IT experience across desktop support and service desk activities supporting Windows and Mac environments
- Strong device management knowledge including Laptops, Peripherals Phones and Tablets
- Knowledge of operating systems, office software, and enterprise software
- A real team player
- Ability to take responsibility and be proactive
- Keen eye for detail and thoroughness in your work
- A natural problem solver and critical thinker

Ready to work for a company that is Partnering for a Better World

**We Offer**
At DLL, we are many things. We are team members. Family members. Community members. We are members of society. Members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents, and interests. We come from different backgrounds, cultures, nationalities, and histories. But for all of our differences, we share one thing in common: Each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. We span more than 30 different countries and represent over 40 different nationalities across the globe. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enables us to integrate, ideate and innovate across country lines. Many companies say they are European, North American, South American, Asian, or Australian. At DLL, we are all these places and more. We are a cross cultural collaborative - an interconnected network - that comes together every single day with one goal in mind: Partnering for a better world.
- Two working days per year volunteering for a local charity
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.

**Choose Wellbeing**
DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows:

- Connection - Build meaningful connections with other members
- Health - Manage mental, emotional, and physical health
- Finance - Provide learning opportunities to help members achieve personal financial health
- Lifestyle - Maintain balance between work and life priorities

These are the things that matter to our members and

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