IT Support Analyst

7 months ago

Sydney, Australia DLL Full time

**Our Organisation**
DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about

**Your Function**
As an **IT Support Analyst**, you will be part of a team that gets the right tools into the right hands. A team that understands the heart and soul of DLL (De Lage Landen) and our partners’ businesses.

As an IT Support Analyst, you will:

- Provide IT Service Desk support services to your DLL colleagues in Australia, New Zealand & across Asia Pacific
- Have strong technical and computer skills to resolve software and hardware issues
- Be in a varied role that will challenge you to be innovative and draw on your technology skills, knowledge, and experience
- Work with multiple technologies, platforms and devices and keep the wheels turning.
- Provide educations and assistance to your DLL colleagues.
- Report to the IT Support Manager with opportunity to occasionally work from home

**Day to day**:

- Incident Resolution and Service Request management across the regional landscape
- Timely and accurate triage of tickets
- Build and maintain positive, constructive partnering relationships
- Create walkthrough guides and assist with internal knowledge base articles
- Maintain a balanced focus on security and efficiency
- Perform all other related duties as assigned

**Your Profile**
- An undergraduate degree or TAFE qualification in Information Technology will be highly regarded
- 2+ years of operational IT experience across desktop support and service desk activities supporting Windows and Mac environments
- Strong device management knowledge including Laptops, Peripherals Phones and Tablets
- Knowledge of operating systems, office software, and enterprise software
- A real team player
- Ability to take responsibility and be proactive
- Keen eye for detail and thoroughness in your work
- A natural problem solver and critical thinker

Ready to work for a company that is Partnering for a Better World

**We Offer**
At DLL, we are many things. We are team members. Family members. Community members. We are members of society. Members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents, and interests. We come from different backgrounds, cultures, nationalities, and histories. But for all of our differences, we share one thing in common: Each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. We span more than 30 different countries and represent over 40 different nationalities across the globe. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enables us to integrate, ideate and innovate across country lines. Many companies say they are European, North American, South American, Asian, or Australian. At DLL, we are all these places and more. We are a cross cultural collaborative - an interconnected network - that comes together every single day with one goal in mind: Partnering for a better world.
- Two working days per year volunteering for a local charity
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.

**Choose Wellbeing**
DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows:

- Connection - Build meaningful connections with other members
- Health - Manage mental, emotional, and physical health
- Finance - Provide learning opportunities to help members achieve personal financial health
- Lifestyle - Maintain balance between work and life priorities

These are the things that matter to our members and

  • Helpdesk Support Analyst

    1 week ago

    North Sydney, Australia Clicks IT Recruitment Full time

    Help Desk Support Analyst Permanent Role Based in Sydney Hybrid working environment About The Role Key Skills Required Strong customer service skills and communication is a must. Ticket logging experience required. Experience with troubleshooting and helping with technical support requests is essential. End User device refreshes (Laptops, iPads and...

  • Data Quality Analyst

    6 days ago

    Sydney, Australia Latitude IT Full time

    Large transformation project - Work for an iconic Aussie household brand - Hybrid working arrangement **Large transformation project** **Work for an iconic Aussie household brand** **Hybrid working arrangement** This transformation program spans the entire organisation and will have continuous releases to create rapid value for all users whether...

  • Application Support Analyst

    1 week ago

    Sydney, Australia Enterprise IT Resources Pty Ltd Full time

    **Job Title**: Application Support Analyst / Application Administrator **Contract Type**: Contract **Salary**: Working from home flexibility **Reference**: 6739 **Contact Name**: Tito Brena - Job Description - **_Application Support Analyst / Application Administrator _** **_12 months initial fixed-term contract with a view to becoming...

  • Data Analyst

    7 months ago

    Sydney, Australia Clicks IT Recruitment Full time

    Data Analyst 12-Month contract We are seeking a talented Data Migration specialist with extensive experience in SAP systems, particularly in Business Objects Data Services (BODS). **Key Responsibilities**: - You will playa key role in the data migration activities for SAP implementations - Ensure the successful transfer of data from source systems to...

  • Support Analyst

    5 months ago

    Sydney, Australia Give A Grad A Go Full time

    Competitive starting salary of $75,000 - $80,000 + additional super - Company car + Fuel card provided - An additional 2% super **Company profile - Global Automotive Brand** In this Graduate Support Analyst role, you’ll be joining a well-established multinational automotive corporation. They are a premium global brand selling cars in over 100 countries...

  • Change Analyst

    6 days ago

    Sydney Central Business District, Australia Clicks IT Recruitment Full time

    Do you want to join a program that is working on world first tech programs within the aviation sector? One of our clients is looking for a super star Change Analyst to join one of their tech programs. This program is in the beginning of implementing/developing 3 industry first projects. This role will see you report into the Senior Organisational Change...

  • IT Support Analyst

    7 months ago

    Sydney, Australia HAYS Full time

    IT support Analyst - Sydney CBD Location - NSW government Agency **Your new company** Join a dynamic team as an IT Support Analyst in the heart of Sydney CBD. We’re seeking a skilled professional to provide exceptional IT support to executives. If you thrive in a fast-paced environment and have a passion for delivering top-notch service to senior...

  • Support Analyst

    2 days ago

    Sydney, Australia Attra Full time

    We are looking for a **Support Analyst** to join our team! **About us**: Synechron Company is a technology services and solutions provider in the banking, cards, and payment domains, with comprehensive expertise and experience spanning 26 years. We pride ourselves on our ability to deliver high-quality resources and solutions to our clients. Through...

  • IT Support Analyst

    7 months ago

    Sydney, Australia Brennan IT Full time

    **Objectives of this role** - Improve, execute, and effectively communicate significant analyses that identify meaningful trends and opportunities across the business - Participate in meetings regularly with managers to assess issues and to identify and implement improvements for more-efficient operations - Provide strong, timely financial and business...

  • Systems Test Analyst

    7 days ago

    Sydney Central Business District, Australia Clicks IT Recruitment Full time

    One of our top public sector client is seeking an experienced Testing Analyst to join their dynamic team. As the Test Analyst you will be responsible for managing, planning, and executing testing cycles for the client's systems integration project. **Responsibilities**: Create test strategy designs and test cases for various stages of transformation...

  • Service Desk Analyst

    2 days ago

    Sydney, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Service Desk Analyst

    3 months ago

    Sydney, Australia Brennan IT Full time

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business....

  • Test Analyst

    2 days ago

    Sydney, Australia Wipro Revolution IT Full time

    WFH/WFO! - ALM! - Global IT Company! **ABOUT US** **THE ROLE** Wipro is seeking multiple Manual Test Analysts to join our talented Functional Testing team in Sydney. **Please note these roles require you to work two (2) days in the office in Sydney.** **To help us level up, the Test Analysts will ideally have**: - Excellent manual testing experience End...

  • IT Operations

    6 days ago

    Sydney, Australia Latitude IT Full time

    Join a globally renowned premier brand in the Digital Agency landscape - Work in a Apple / MAC technology environment - Good opportunity to learn new skills and be mentored by experienced colleagues Reporting to the Technology Director, but with day-to-day advice and guidance coming from the Senior IT Operations Analyst in the team who will guide you...

  • Junior Research Analyst

    7 hours ago

    Sydney Western Suburbs, Australia Clicks IT Recruitment Full time

    As the Junior Research Analyst, you will conduct user research and testing, analyze results, and share insights with the team to champion quality and consistent user experience with business partners. You will utilize your expertise in data analytics, research, and reporting to continuously improve the end-to-end digital user...

  • Application Support Analyst

    2 weeks ago

    Sydney, Australia Ignite Specialist Recruitment Services Full time

    **Application Support Analyst** - Sydney - CBD - Contract,6 months + extension - One of the leading commercial companies. - Instal and troubleshoot Batch tool **About the Company**: One of the global leaders in IT services, consulting & business solutions with a large network of innovation & delivery centers. **About the role**: Level 3 Application Support...

  • Test Analyst

    6 days ago

    Sydney Central Business District, Australia Enterprise IT Resources Pty Ltd Full time

    Test Analyst - NSW GOV Job Title: Test Analyst - NSW GOV Contract Type: Contract Salary: AU$700 - AU$733 per day + WFH flexibility Reference: 6936 Contact Name: Tito Tealdo Job Description - Role: Test Analyst Duration: 12 months with a view to extensions Client: NSW Government Primary purpose of the role: The Test Analyst will support the CMS Kentico...

  • Service Desk Analyst L1

    7 months ago

    Sydney, Australia Brennan IT Full time

    **Why work for Brennan?** **Brennan offers an excellent remuneration package and benefits including**: - An environment that embraces learning and development of all employees - A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more! - Discounted IT hardware and software products - A strong culture...

  • Application Support Analyst

    7 days ago

    Sydney, Australia Profusion Group Full time

    Permanent role paying up to $100k base + super - Hybrid role - split between Sydney CBD and home based working - Opportunity to work for a Wealth & Investment Management **Application Support Analyst** - **Permanent role paying up to $100k base + super (negotiable)**: - **Hybrid role - split between Sydney CBD and home based working**: - **Opportunity to...

  • IT Support Analyst

    2 weeks ago

    Sydney, Australia OMG Australia Full time

    Omnicom Media Group Sydney IT Support Analyst - Full Time, Ongoing, Hyrbid - South Eveleigh, NSW Omnicom Media Group is looking for an IT Support Analyst to join our vibrant team based in Melbourne. You will be working with the OMG Australia community and its employees to deliver IT related services and support. On a day-to-day basis you will report to the...