Customer Relationship Coordinator Customer Care

3 months ago

Truganina, Australia Thentic Full time

**About the company**

This business are a national leader in helping home owners and business facility owners in energy cost reduction and savings on electricity by delivering the best in Solar, Airconditioning, Hot Water, Lighting and various other energy related products.

Having been on an incredible curb of growth for over 10 years, this company are set to double their size again in the next two years. The foundations of this company are strong and their culture is thriving with over 40 staff across Melbourne and Sydney with state-of-the-art offices.

Working within an organisation like this will provide you with a clear pathway of career advancement and professional development coupled with a flexible family valued culture.

**The position**

This role is looking after new customers and managing the communication and relationship with them whilst they wait for delivery and installation of their new Solar systems to their homes. You will be the point of contact and main person keeping in contact with them over the course of a few weeks coordinating steps along the way once the customer are expecting delivery of their products.

Your main responsibilities are:

- Being the first point of contact for new customers who have purchase a new solar system for their home
- Maintaining communication with the customer from post-sale through to installation of their new solar system
- Communicating with the customer to make sure documentation and paperwork is filled out correctly
- Providing new customers with a welcome call, advising next steps and building rapport
- Keeping the customer up to speed with next steps and updates for their installation and monitoring progress internally
- Organising time frames and availability for installation with the customer
- Liaising with the project team and keeping abreast of progress for the customer
- Communicating with the customer if any changes due to stock, installers, weather or other events that may impact
- Managing customer expectations and queries for delivery
- Getting back to all customers in a timely manner for any queries

**The benefits**

This role offers a variety of genuine benefits such as:

- A vibrant, collaborate, purpose built culture
- Generous base $60,000 - $65,000 + superannuation
- Western Suburbs Melbourne based role
- A real company culture that is flexible, fun and caring
- Refined processes, structure and procedure within
- A conscious, forward thinking business with driven leadership
- Career opportunities to grow to move up in the organisation
- A national brand with staff in multiple states
- Fully resourced & sustained company with strong history of success
- A business with other subsidiaries that are established

**The experience needed**

To be considered for this role you need to be coming from any related space within a customer service, call centre, phone, computer, chat support or customer care where you have had a key responsibility in customer satisfaction and maintaining customer engagement.

Key areas of experience are:

- Customer service & customer care experience
- Exceptional communication skills
- Strong organisation skills
- Ability to manage a task lists
- Strong attention to detail
- A caring and considerate approach to customers
- Ability to set expectations and objectives with customers
- Ability to handle varying situations of change
- Strong computer and CRM skills
- Can work in the Western suburbs from the office
- A team-centric attitude
- Eager to make a positive impact
- Strong rapport building skills

**For more information or a confidential discussion please call Sean on 0483 908 014 or (07) 3186 2106.

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