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Customer Service Representative
2 months ago
Fantastic customer service opportunity with a market leader in the industry. Our client excels in transforming everyday products into essentials of excellence.
Role Responsibilities:
- Oversee the entire order process, from entry to tracking, ensuring timely delivery and resolving issues.
- Coordinate with departments to optimize freight costs and meet customer expectations.
- Monitor inventory and manage shipments with warehouse and logistics teams.
- Provide excellent customer service, addressing inquiries and resolving problems.
- Supply paperwork for timely and complete order dispatch.
- Maintain and use internal systems for efficient data entry and communication.
- Track KPIs and drive improvements.
- Facilitate communication between departments and keep the sales team updated on feedback and trends.
Requirements:
- Demonstrated experience in customer service roles, preferably within a similar environment.
- Ability to thrive in a fast-paced, evolving work environment.
- Strong team player with excellent communication skills.
- Meticulous attention to detail and a commitment to accuracy.
- A mindset geared towards continuous learning and professional development.
For further details about this role, please reach out to the consultant.
