Customer Service Manager

4 months ago

Truganina, Australia Interior Secrets Full time

We are Interior Secrets. Interior Secrets is a digital-first business on a mission to create collections of furniture so you can create spaces to feel comfortably you. No secrets, we made it our business to give Australians access to affordable on trend design.

Our brands’ success is evident in its cult-like following. We have been featured as an AFR & BRW FAST 100 company, as one of Australia's fastest-growing online brands.

**This is a full time role based from our brand new head office /warehouse in Truganina VIC.**

We don't expect you to tick all the boxes, because the right person for the job will be a quick learner and resourceful to succeed in their role. You will have an end-to-end responsibility from handling customer inquiries to co-ordinating dispatches. This role offers growth and change, so adaptability is key.

**About you**:
The successful applicant will have:

- 3-5 years of sales or customer service experience
- Team Leadership experience
- Able to coach, mentor and motivate team members
- You will go over and above for our customers, doing the best you can in every interaction to exceed their expectations.
- Superior interpersonal and cross-functional collaboration skills
- Strong customer focus and a passionate belief in providing exceptional service
- Solid leadership capability to lead from the front and support a small team to succeed
- Excellent written and verbal communication skills.
- Experience in the furniture industry not required.

**Duties include**:

- Facilitate growth in the trade, online store and retail areas.
- Set strategies and evaluate performance across the business
- Process and coordinate Quotes and Orders as required.
- Training and coaching team, ensuring that each person feels supported to reach their full potential.
- Manage and assist teams to resolve customer escalations.

**Our Values**:

- **Customer Delight**_ | We work for our customers. We strive to make our customers fall in love with our brand by delivering high-quality products, services and processes that exceed expectations.
- **Make it matter**_ | We get things done, fast and lean. Our team prides ourselves on doing things differently and we relish overcoming obstacles.
- **Think Big and be adventurous**_ | We are constantly curious and seeking for disruptive growth.
- **An inspiring team**_ **|** We are a diverse and passionate team. We work together with integrity, creativity, fun and energy to achieve incredible results.

**More than work**:

- Our people are at the heart of everything we do. We give our teams autonomy and trust with accountability.
- Our managers listen to our employees and enjoy empowering & developing their team
- We don’t jump out the bed to sell furniture, we get up to disrupt an industry by challenging the status quo.
- Flexible working arrangements to help you achieve a healthy work-life balance.
- We work hard and smart; we objectively weigh up new/cool ideas and put them into play, fast.
- Small and tight knit team.
- Free onsite parking.

Our business is a place where all ideas are listened to, where brainstorming means job titles get left at the door and where a self-starter can really make their mark.

**Salary**: $70,000.00 - $80,000.00 per year

Application Question(s):

- What is your expected pay rate?

**Experience**:

- Sales: 3 years (preferred)
- Customer Service: 3 years (preferred)
- Leadership: 2 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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