Ict Service Desk Technician

3 weeks ago


Brisbane, Australia Exclaim IT Pty Ltd Full time

**$120,000**:

- Flexible work from home arrangements
- Supportive environment
- Working for a large organization

**Location**:Brisbane, Queensland 4000 - Australia

**Work type**:Contract

**Date Posted**:28 April, 2023

**Reference**:#15624

**Overview**.**:
Our commercial client is looking to engage an ICT Service Desk Technician on an initial 6-month contract, with the possibility to turn permanent.

**Responsibilities**.**:

- Manage IT Help Desk tickets as required; scheduling, assigning, and/or escalating issues/queries as appropriate
- Coordinate system upgrades, installations, integrations, customisations, configurations, and testing new systems and hardware, and help resolve configuration conflicts and errors
- Create, change, and delete user accounts according to relevant delegations as required
- Administration of desk and mobile phone user account setup, changes, transfers, and closures
- Demonstrate and instruct users on the basic use of ICT/AV equipment as required
- Undertakes other responsibilities as required and directed by the IT Operations Manager.

**Skills required**.**:

- Strong communication skills
- Level 2 Help Desk troubleshooting experience across standard ICT architecture.
- Current industry certifications including MCP and ITIL, maintained within 12 months of currency.
- Excellent telephone, personal communication, and customer service skills.
- Ability to work together and participate effectively as a contributing member of a team
- Knowledge of Microsoft environments including o MS Office Versions 2003 - 2016 and Office 365 o MS OS platforms Windows XP - 10 o Windows Active Directory experience

**Contact**
- Please note that a National Police Check might be required as part of pre-employment screening._



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