Ict Service Desk Technician

3 weeks ago


Brisbane, Australia CPL - Choice, Passion, Life Full time

12 month fixed term contract, full-time
- Brisbane CBD + WFH work/life balance
- Work for a leading not-for-profit and make a difference to people

Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day.

At CPL, we all have an important role to play supporting our clients to live the life they choose with passion. Our culture is based on the CPL Group values - _Be here, Tune in, Speak up, Connect and Grow._

Joining a compact team at our modern head office in Brisbane’s CBD, you’ll be providing first and second level Service Desk support for CPL employees across multiple sites in Queensland, with the role’s main focus being Brisbane.

**Responsibilities include**:

- Manage and resolve first and second level ICT support requests.
- Provide technical support for software, hardware, communications and networking equipment.
- Image and deploy new ICT assets to staff.
- Contribute to projects.
- Live CPL Values - Be here, Tune in, Speak up, Connect and Grow.

**Selection Criteria**:

- Level 2 Service Desk trouble shooting experience in a Windows/Microsoft environment (Windows 7/8/10, MS Office, print, hardware, AD/Exchange/O365, file servers, etc)
- Current industry certifications; MCP and ITIL (desired)
- Great customer service, communication and interpersonal skills are a must
- Ability to work within an environment where systems are undergoing continual change.
- Commitment to making a difference and continuous improvement.
- Valid and current C class driving license.
- Blue card and NDIS Worker Screen (we can help).
- COVID-19 Full vaccination.

**Benefits**:

- Full-time, permanent role with flexibility between 8am and 5pm
- Competitive salary and salary packaging options
- Brisbane CBD location, 5 minutes from Central Station
- Flexible work arrangement - home/office
- Work for a not-for-profit; make a difference to people’s lives
- High growth sector, career opportunity

Applications to close **by Friday 9th June**. Thanks

To apply, please submit your CV and a cover letter. For a confidential discussion, please contact Paul Cooper on 07 3358 8074, quoting Ref No. 1112147.
CPL is committed to providing a workplace that fosters a culture of respect, understanding and inclusion.



  • Brisbane, Australia CPL - Choice, Passion, Life Full time

    12 month fixed term contract, full-time - Brisbane CBD + WFH work/life balance - Work for a leading not-for-profit and make a difference to people Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day. At CPL, we all have an...


  • Brisbane, Australia CPL - Choice, Passion, Life Full time

    Permanant, Full-time, Brisbane CBD + WFH flexibility - Competitive salary + tax savings approx $5000 / yr - Work for a leading not-for-profit and make a difference to people! - Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every...


  • Brisbane, Australia CPL - Choice, Passion, Life Full time

    Permanent, full-time role - Competitive salary + tax savings approx $5000 / yr - Make a difference to people's lives: join a not-for-profit Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day. At CPL, we all have an important...


  • Brisbane, Australia RSM Australia Full time

    Service Desk Technician **Service Desk Technician** **Job no**: 494174 **Work type**: Full time **Location**: Brisbane **Categories**: National IT **Employer Value Proposition (EVP)** RSM offers the combined benefits of a big firm including extensive networks, training and career opportunities - within a highly supportive, people oriented workplace....

  • Service Desk Officer

    1 month ago


    Brisbane, Australia Electoral Commission Full time

    About You As Service Desk Officer, you'll leverage your expertise in the ICT industry, particularly within IT Service Desk operations. Your qualifications and ITIL certification are desirable. Your role involves troubleshooting technical issues, providing exceptional customer service, and managing time effectively. You'll also contribute to ongoing growth...


  • Brisbane, Australia u&u Recruitment Partners Full time

    This national private sector client has an immediate need for a highly skilled and experienced Service Desk Team Lead to join them on a permanent basis. This is an exciting time for the business as they have recently completed a business transformation program and integration of new core business platforms. You will be leading a small, yet close knit team...

  • Service Desk Operator

    1 month ago


    Brisbane, Australia Synergy Placements Pty Ltd Full time

    Synergy Placements is partnering with a QLD Government Department to help source for their service desk operator team. **Role Duties** - Customer service experience working in a large Queensland government department - Extensive experience with Ivanti Service Manager Service Desk software - Extensive experience with PureCloud call management software -...


  • Brisbane, Australia M&T Resources Full time

    BrisbaneIT & Telecomms Help Desk / SupportPermanent - Flexible full-timeAttractive RenumerationFantastic Opportunity to Build a Career in ITWe have partnered with a Queensland Government department, and we are looking for a people leader to join our client’s corporate IT service desk as a Team Leader.  This is a critical role in ensuring the successful...

  • Service Desk Officer

    1 month ago


    Brisbane, Australia Modis Full time

    12 months contract must have technical knowledge background to work within a dynamic team environment. **Service Desk Officer** - 12-month contract - Customer service experience working in a large Queensland government department - Experience with Ivanti Service Manager Service Desk software or similar Are you an experienced Service Desk Officer with...

  • Ict Service

    1 month ago


    Brisbane, Australia Davidson Group Services Full time

    **Exciting Opportunity in ICT Service & Support!** **Position: ICT Service & Support Officer (6-month Secondment Backfill)** **Location: Tarong Power Station (Nanango, QLD) or Brisbane (Corporate Office)** Join our client, a major player in the utilities sector, and contribute to the success of their ICT team. We are currently seeking a highly skilled and...

  • Service Desk Officer

    1 month ago


    Brisbane, Australia Akkodis Full time

    **About the role** Are you prepared to step into an engaging role that recognizes your expertise and provides opportunities for advancement? We're looking for a skilled and motivated individual to join our Customer Service team as a Service Desk Officer. **Responsibilities** - Demonstrated track record of delivering exceptional customer service to a...

  • Service Desk Officer

    1 month ago


    Brisbane, Australia Clicks IT Recruitment Full time

    Clicks IT Recruitment is currently working with a large organisation in Brisbane. They provide a range of IT support to their staff and pride themselves on their quality of service. Currently they are looking for a Service Desk Analysts to join their team that is currently working from Brisbane CBD with 2 days at home each week once induction and training...

  • Service Desk Analyst

    1 month ago


    Brisbane Central Business District, Australia Clicks IT Recruitment Full time

    Clicks IT Recruitment is currently working with a large organisation in Brisbane. They provide a range of IT support to their staff and pride themselves on their quality of service. Currently they are looking for a Service Desk Analysts to join their team that is currently working from the CBD with 2 days at home each week once induction and training is...


  • Brisbane City, Australia BDO Australia Full time

    Current opportunity We have an opportunity for an IT Service Desk Technician to join our team in Brisbane. This position will act as a first point of contact for our BDO team members in efficiently resolving IT issues and service requests. Working within our service management processes, you will effectively classify, prioritise, resolve or escalate...


  • Brisbane, Australia Kinetic IT Full time

    **Job no**: OCREQ0021107 **Employment type**: Full Time **Location**: Brisbane **Categories**: Service Desk & IT Support We’re on the lookout for a **Service Desk Technician** (AGSVA Cleared) to join our new team in Brisbane, to make use of their IT knowledge & skills within a fast-paced user environment. Working on real time IT-related incidents &...


  • Brisbane, Australia Northbridge Recruitment Full time

    FT Contract - Incident Desktop Support - Excellent Communication skills **Desktop Support / ICT - Brisbane** **About the Role**: The role will include a diverse range of Desktop/ Service Desk suppoort. Ideally you will have hands on experience in any or all of the following (the more the better: Level 2/3 Service Desk Resources - Win10/Office 365...


  • Brisbane, Australia Eden Richie Recruitment Full time

    **ICT Support Officers x 2** - **12 Month Contract**: - **Brisbane CBD** My government client is seeking the following resources - **Senior Support Desk Officer**: - **Support Desk Officer** As the Support Desk Officers, you will be responsible for the provision of Information technology support services to the Department. **Senior Support Desk...


  • Brisbane, Australia Department of Veterans' Affairs Full time

    Salary Range: $85,503 - $89,106+ Attractive Superannuation - Contact Officer: Kristen Perkins 0429 969 822 **Duties** - Provision of ICT Onsite Support to DVA staff for ICT equipment including surface pros, laptops, telephones, mobile devices, video conferencing, printers, other IT equipment and support for desk relocation - Provision and support of ICT...

  • Service Desk Manager

    4 weeks ago


    Brisbane, Australia Saul Recruitment Full time

    **A well-established and rapidly growing IT company supporting clients across Australia.**: - **A r**eal Aussie success story!**: - **You will be responsible for leading, supporting and training the technical team!**: - **Work in a professional, collaborative and highly-skilled team of engineers**: - **Very supportive management style and culture**: -...


  • Brisbane, Australia Queensland Corrective Services Full time

    **In this role you will**: - follow defined service quality standards to ensure high quality customer service to QCS users - provide high level ICT technical expertise, support and administration across End User Computing by maintaining the operational environments that supports the business - provide support and assistance to the team in the clarification...