Clien Services Coordinator
6 months ago
**Home Instead Geelong & Bellarine Peninsula** **is a leading provider of high-quality, relationship-based in-home care for ageing adults. Home Instead Geelong was founded by Giovanni and Giselle Siano in 2018 and now employs over 400 people in the Geelong and surrounding regions, with offices in Geelong West, Clifton Springs and Torquay.
Home Instead Geelong won the most prestigious ‘Business of the Year 2021’ and the ‘Emerging Business (under 3 years) awards in the Geelong Business Excellence Awards, a prestigious award which celebrates the achievements of businesses in the Geelong region. More recently Home Instead Geelong won the Customer Service Award** **in the 2022 Community Achievement Awards for Regional Victoria.
We help with a range of personal and lifestyle needs while providing welcome companionship for ageing adults. Services include assistance with personal care, light household duties, meal preparation, medication reminders, and transport to appointments, shopping and social outings and care management. We also provide specialist care within the following domains: Dementia, Parkinson's disease, MND, MS and Palliative care at home.
**About the role**
Are you looking for variety in your role? Do you love engaging with people and building relationships? Do you want your next position to be part of something meaningful where you have an opportunity to make a difference in your local community?
If you answered yes, take the lead and be part of Home Instead
Due to rapid expansion of the business, an exciting career opportunity exist in our Geelong West office for energetic, self-motivated, and highly organised team member who love nothing more than problem solving rosters and making a difference to the lives of vulnerable people in our community by providing world-class customer services
The Care Services Coordinator is a full-time position, located at our Geelong West or Clifton Springs offices, best suited to someone who is driven, and client focused.
**Primary Duties, include but are not limited to**:
- Coordinate client services and CAREGivers schedules to ensure that all clients receive high quality services in a timely manner.
- Manage incoming requests in a friendly and professional manner.
- Ensure our CAREGivers and clients are perfectly matched based on established requirements (such as skills, experience, location and personality).
- Ensure our CAREGivers receive word-class customer service and they meet minimum weekly service hours.
- Work with key stakeholders providing relevant information from initial requests to end of services.
- Set up and finalise new client schedules.
- Ensure rosters are optimised and in line with the awards.
**Skills and experience**
- Previous experience in scheduling/rostering people and /or services in a very fast-paced environment would be an advantage.
- Customer service experience where telephone communication was the primary communication with clients and/or employees.
- Strong organisational, time management and problem-solving skills with previous office administration experience.
- Accurate data entry skills and experience in MS Office suite.
- An outgoing personality with high energy levels, good communication skills and personable telephone manager.
- A demonstrated interest and empathy in supporting older and vulnerable people.
**What We Offer**:
**Meaningful Impact**: Experience great job satisfaction as you make a positive difference in the lives of people within the community.
**Stability**: Enjoy a full-time position, providing you with a secure and long-term career opportunity.
**Work-Life Balance**: Benefit from flexible working arrangements, promoting a healthy work-life balance.
**Celebration of You**: Take your birthday off, fully paid, to celebrate and enjoy your special day.
**Financial Benefits**: Explore salary packaging benefits, including novated leasing, to maximize your financial rewards.
**Recognition**: Join a multi-award-winning and highly dynamic local organization, contributing to a culture of excellence.
**Employee Wellbeing**: Access Sonder, a confidential support service available 24/7. This service includes a self-help library, location-based safety support, and on-demand support from a team of medical, mental health, and safety professionals via call and chat. This benefit extends to our Key Players and their families.
-
Service Coordinator
6 months ago
Geelong, Australia Hill Start International PTY LTD Full timeHill Start International Pty Ltd is a specialist recruitment company working with quality clients to represent exceptional career opportunities across Australia. Our client is a nationwide distributor of specialist technical equipment to a highly profitable market in Australia. They source and sell vital products to clients which require installation, as...
-
Service Coordinator
6 months ago
Geelong, Australia Mercy Health Full timeLocation: Geelong Job type: Part time Organisation: Mercy Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Aged Care Reference: 21940 **ABOUT THE ROLE**: - We are currently looking for an experienced Service Coordinator to work in our South West Regional Office located in Geelong West. - Working closely with a team of...
-
Service Coordinator
3 months ago
Geelong, Australia Mercy Health Australia Full timeEmployment Type: Casual Hours: Casual weekday hours Location: Geelong office Contact: Tomi Ajayi - Team Leader Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided care for people when they need it most....
-
Logistics Warehouse Coordinator
4 weeks ago
Geelong, Victoria, Australia PFD Food Services Full timeWe are seeking a skilled and experienced Logistics Warehouse Coordinator to join our team at PFD Food Services.About UsPFD Food Services is an essential service that brings stability and opportunities to our organization and customers. We are nimble and responsive, creating opportunities for our great people to realize their career goals.Our diverse team...
-
Circuit Jury Coordinator, Geelong
2 months ago
Geelong, Australia Court Services Victoria Full time**About Us** Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and...
-
Customer Service and Community Coordinator
1 month ago
Geelong, Victoria, Australia CreativeCubes Full timeAbout the RoleWe are seeking a highly motivated Customer Service and Community Coordinator to join our team at CreativeCubes. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and building strong relationships with our members.
-
Campus Services Coordinator
6 months ago
Geelong, Australia The Gordon Full time$83,518 to $91,435 p.a plus Super - Full Time Ongoing - For further details contact Troy Goodrick on 0466 640 944 The Gordon seeks an experienced facilities industry professional to join their dynamic Facilities and Campus Operations department. Reporting to the Facilities Manager, the **Campus Services Coordinator **is responsible for providing direction...
-
Warehouse Logistics Coordinator
3 weeks ago
Geelong, Victoria, Australia PFD Food Services Full timeAbout PFD Food ServicesWe are a leading food distribution company that brings stability and opportunities to our organisation and customers. Our team of skilled individuals is empowered to overcome challenges and drive success.Salary and BenefitsThe successful candidate can expect a competitive remuneration package, including superannuation, discounts on...
-
Program Manager
6 months ago
Geelong, Australia Gateways Support Services Full timeMake a difference in your community - Staff leadership and agency development - Permanent, full-time position **About us**: At Gateways, we all have one thing in common: the passion to support people with a disability and make every day better. The Gateways Support Services vision is to provide support for children and adults with a disability and their...
-
El1 Strategic Change Coordinator
6 months ago
Geelong, Australia DFP Recruitment Services Full time**Job description**: **The Opportunity** On behalf of a large Federal Government Agency based in Geelong or Richmond, we are looking for an experienced Strategic Change Coordinator. This is a 12 month assignment, working 37.5 hours per week, Monday to Friday. This is a team leadership role and will require a considerable degree of independence and decision...
-
Customer Service Manager
6 months ago
Geelong, Australia Australian Environmental Cleaning Services Full time_**Customer Service Manager - **_**Cleaning Industry** **Tasks and responsibilities**: **- Policy and Procedure Development: Creating and Reviewing Customer Service Guidelines** **- Operational Efficiency: Streamlining Call Centre Operations** **- Leadership and Recruitment Support: Guiding and Assisting Team Members** **- Staff Management and...
-
Ndis Support Coordinator
2 months ago
Geelong, Australia First Step Support Services Full timeFirst Step Support Services is looking to expand, and we are looking for a very specific person to fill the role available! **You will perform the following duties as required**: - Assist NDIS Participants to identify strategies to work towards their goals as listed in their NDIS plan, working from a person centred, trauma informed & neuroaffirming...
-
Residential Dining Services Coordinator
4 weeks ago
North Geelong, Victoria, Australia Cultura Full timeCultura is a leading provider of high-quality care services, and we are seeking a dedicated individual to join our team as a Residential Dining Services Coordinator.About the Role:The Residential Dining Services Coordinator will be responsible for ensuring the dietary needs of residents are met, while maintaining the highest standards of food safety and...
-
Peer & Community Services Coordinator - Ggq Local
6 months ago
Geelong, Australia Wellways Full time**Opportunity to join a leading provider of disability and mental health services**: - ** Part time (.8FTE) opportunity based in Geelong**: - ** $54.19p/h +11% Super + Salary Packaging up to $15,899 + 17.5% Leave loading** - Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from...
-
Recruitment and Client Services Coordinator
6 months ago
Geelong, Australia Chris Barnard Health Full time3 days a week - flexibility with potential for full time - Fantastic team culture At Chris Barnard Nursing Agency, humans are at the heart of all we do. Chris Barnard Health is an Australian owned Nursing and Healthcare Agency and Recruitment company. For 12 years, CBNA has established its name as a provider of high quality, personalised Agency staff...
-
Program Coordinator for Homelessness Services
4 weeks ago
Geelong, Victoria, Australia The Salvation Army Full timeAbout The Salvation ArmyThe Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. Our mission is to serve the most vulnerable members of society with compassion and care.Job OverviewWe are seeking a highly motivated...
-
Patient Service Coordinator
4 weeks ago
North Geelong, Victoria, Australia Geelong Full timeCustomer Service RepresentativeGeelong Hospital is seeking a highly skilled and experienced Patient Service Coordinator to join our team. This is an exciting opportunity for a motivated and customer-focused individual to work in a dynamic multidisciplinary environment.About the RoleThis permanent part-time position offers a competitive salary of $57,859 to...
-
Recruitment Coordinator
6 months ago
Geelong, Australia Corrections Victoria Full timeUtilise your coordination expertise to provide support and advice to the People Services branch - Fixed-Term (until 26/04/2026), Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 3: $74,580 - $90,558 plus superannuation. **About Us**: People, Safety and Culture's core functions span the...
-
Customer Service Operations Coordinator
6 months ago
Geelong, Australia Cotton On Group Full time**ABOUT US** Cotton On is a global fashion and lifestyle brand that’s taking the Aussie lifestyle to the world. We do things our way. Laid-back and always lived to the fullest. We look out for our mates, wherever we are. There’s nothing that excites us more than making a positive difference in people’s lives. We stand for diversity, empowering people...
-
Operations Coordinator
6 months ago
Geelong, Australia HAYS Full timeState Gov | Work from home flexible | ASAP start **Your new company** Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong. I am currently partnered with a State Government-owned organisation who...