Operations Manager

7 months ago

Toowoomba, Australia Endeavour Foundation Full time

Endeavour Foundation is one of Australia’s largest employers of people living with disability. Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work. _Our purpose is simple - make possibility a reality._

**Highlighting the importance of this role**

As the Operations Manager of Home and Community for **Toowoomba and the Darling Downs region**, your purpose is to provide strategic and operational leadership that is in alignment with Endeavour Foundation’s mission, purpose and values and deliver its strategic and operational objectives. Your role is to lead the delivery of programs and provision of support services to people with a disability that is person-centred and focused on high performance, collaboration, care and continuous improvement.

Duties include:

- Ensuring consistency of service delivery experience by encouraging continuous improvement, adherence to practice guidelines and organisational policy and procedure.
- Driving clinical governance, interface with mainstream primary health services and manage escalation of deterioration to ensure the people we support receive safe and high-quality care.
- Monitoring and analysing client satisfaction levels through consultation and audits.
- Collaborating with peers and leaders across the organisation to deliver the best outcomes for the people we support.
- Promoting Endeavour Foundation services through being a positive brand ambassador.
- Driving a performance-based culture focusing on engagement to achieve results.
- Ensuring appropriate governance in decision making aligning with organisational policies and procedures.
- Promoting Endeavour Foundation as an employer of choice, profiling the available suite of services available to people with disability.
- Building the portfolio as a centre of excellence in the provision of disability accommodation and community support services.
- Driving effective client engagement strategies via focus groups, improved area committee liaison, and data interpretation.
- Delivering strategy through building a capable, relevant, high performing and compliant workforce, ensuring employees are given maximum opportunities to enhance their skills.

**What you can bring to the team**
- Demonstrated knowledge and understanding of the National Standards Disability Services and Quality & Safeguarding Framework or the ability to develop.
- Ability to manage the operation and delivery of services aligned with organisational strategies, policies and procedures.
- Ability to oversee operations that deliver high-quality and safe outcomes for the people we support in a commercially viable manner.
- Flexibility to travel regularly for short periods of time.
- Ability to coach and guide a team, and key stakeholders, through significant change.
- Exceptional interpersonal and communication skills, including the proven capacity to build and maintain positive professional relationships and partnerships and deal with issues of a sensitive nature.
- Proven operational performance management skills in alignment with divisional performance targets and KPIs.
- Demonstrated networking and negotiation skills relevant to achieving successful outcomes for the business.
- Possession of a current driver’s licence reliable motor vehicle and comprehensive insurance.

**Benefits and Perks**
- Package up to **$15,900 **of your annual salary tax free, and additional **$2,650 **for meal and entertainment expenses.
- Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs.
- Discounts on Corporate Private Health Insurances, Select Kia Vehicles, Solar Packages (QLD only) and appliances.
- Supportive Induction and Learning Opportunities
- Employee Assistance Program.
- Reward and Recognition Program.

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