Product Consultant

6 months ago

Sydney, Australia Acoustic Full time

The Product Consultant is responsible for delivering and providing guidance on acoustic packaged services and programs. In this capacity, they will serve as a trusted consultant to help instill product confidence, adoption and utilization. The role requires a technically proficient Consultant who is resourceful, confident under pressure, and has demonstrated skill in both product knowledge transfer and product problem resolution.

The Product Consultant will work closely with the local sales teams to help build the business and grow existing accounts. They shall present solutions to clients and participate in the sales cycles with the rest of the acoustic team.
The Product Consultant engages with a wide range of clients, but typically focuses on unique initiatives pertaining to marketing technology implementation and adoption. A Product Consultant advises clients on successful advanced strategic product adoption and utilization. The bulk of their work will leverage proven methodologies, best practices and knowledge sharing while incorporating risk mitigation strategies into every project phase. Lastly, they are responsible for delivering services and documentation that exceed customer expectations. Product Consultant will deliver some packaged strategic solutions, but most of the time will be asked to identify and delivery on custom needs and solutions.

**What You'll Do**
- Must be technically competent in all acoustic products.
- Must pass basic certification within 30 days of hire and professional certification within 90 days of hire.
- Able to deliver high quality, value-add engagements around acoustic’s solution areas and features in diverse client environments with quantifiable ROI.
- Able to deliver on their own consulting work and manage a customer portfolio of projects.
- Able to effectively manage multiple large scale delivery efforts simultaneously.
- Proactively provides strategic continuous improvements to consulting methodologies.
- Develops and executes detailed program and project plans which include requirements definition, scoping, design, resource plans, schedules, dependency management, issue/risk management, project reporting/tracking and client communications and task dependencies. Further this role will track and report on project and deliverable status and manage variances; prepare weekly project status reports, and other project communications and/or presentations as needed. Identify, escalate and resolve project issues, problems, and changes in scope. Ensures all project deliverables are completed on time, within budget, and with the highest level of quality.
- Prepares and reports on portfolio of deliverables to both internal and external stakeholders (oral and written) at a various management levels.
- Lead in troubleshooting product issue resolution which includes problem determination, issues resolution/plan and client communications.
- Provides leadership and consultative direction for acoustic products and services that will improve the efficiency and effectiveness of a client’s digital marketing campaigns and streamline operations to ensure best-fit for acoustic product and services.
- Provide consultative advice and direction to onboarding new clients.
- Provide consultative advice and direction on marketing campaign’s best practices.
- Collaborate with sales on new or existing opportunities; able to own re-negotiations as needed by sales.
- Up-sells and cross-sells services and identifies areas where custom solutions may be appropriate.
- Adheres to target billable and client utilization targets as communicated by management.

**Requirements**:

- Professional services experience in software implementation and technical consulting and large-scale project management within a similar SaaS organization.
- Experience in similar role at a marketing, agency or consulting company.
- Experience with marketing automation technologies, including Marketing Automation, Behavioural Analytics & Content Management.
- Experience in Project Management supporting large accounts, preferably in the Professional Services group of a software product or consulting company
- Ability to gather business requirements and assimilate that information into Project Specifications or Statements of Work that further drive business strategy and needs.
- Strong communication (written & verbal), organizational, interpersonal, problem solving, negotiation, multi-tasking, and follow through skills.
- Proven track record in risk management, escalation and scoping procedures.
- Strong leadership within team and cross function. Leads team discussions and champions internal improvement initiatives.
- HTML, JavaScript, WebServcies and Rest & XML APIs knowledge is essential.
- Mobile SDK and Push notification knowledge is highly desirable.
- Minimum of five (5) years of professional services experience in software implementation and technical consulting within a similar SaaS organization.
- Minimum of five (3)

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