Integration Manager

2 weeks ago

Sydney, Australia Slyp Full time

Integration Manager

**Join us at Slyp and be a part of revolutionising the world of retail by prioritising customer experience. **We find it absurd that even with the technology to pay with a smartphone, we still receive traditional paper receipts that have been used for centuries. These outdated receipts are only a burden for customers and offer no value to retailers or consumers, apart from being proof of purchase. This is why we have introduced the Slyp Smart Receipt - an innovative receipt that is automatically delivered to your smartphone. And it's just the beginning

**What we are looking for**

An Integration Manager, who will be responsible for managing technical and non-technical merchant specific activities, including end-to-end direct and third-party Point-of-Sale (POS) integrations and merchant onboardings.

You will use your blended technical and relationship skills to drive engagement with POS and merchants and provide technical support where required as well as support with merchant operations activities.

You will partner with Slyp's internal teams including marketing, sales, delivery, product and engineering to uplift integrations where required and release new products and features within the network.

**What does a normal day look like?**
- Pre-sales consultation to capture POS integration and merchant onboarding requirements, identify barriers and drive required changes through business improvement practices
- Partner with Slyp's product and engineering teams to prioritise and schedule feature requests and defects related to POS integration and merchant onboarding requirements and/or barriers
- Partner with third-party POS and merchants to successfully integrate Slyp with their platform(s)
- Onboard merchants using best practice processes across account set up, POS activation and scaling Slyp's products to merchants' full store network(s)
- Support with releasing new Slyp products and features into market including POS and merchant discovery and validation, integration uplift work, testing and go-to-market execution
- Partner with Slyp's product and marketing teams to develop best in class product, training and marketing materials to support the merchant onboarding journey and drive merchant and customer adoption of Slyp's products
- Work with third-party POS and merchant partners to ensure agreed processes and SLAs are adhered to including release and incident management
- Provide first line support to POS and merchant partners including case managing issues and defects until resolved
- Track and report on product performance and determine new metrics where required
- Understand the evolving Slyp platform (e.g. APIs, matcher configuration, new Slyp products)

**Requirements**:

- At least 5 years' experience working with merchants to integrate technology solutions likely from pre-sales, as a business analyst, or a technical delivery role
- Experience and understanding of REST APIs, JSON and XML
- An understanding of digital, ecommerce and payments an added bonus
- Outstanding problem-solving ability, eagerness to learn and curiosity
- Excellent communication skills and the confidence to present and consult to external partners
- You are motivated, empathetic, team oriented, and know how to get things done

Be energised by the pace and opportunities in a start-up environment

**Our recruitment process**

1. Screening call with our People Partner

2. Technical interview with Slyp's VP of Strategy and Operations

3. Final technical interview with Merchant Delivery team (we would highly prefer this interview to be at Slyp HQ, in person)

**Benefits**

**Why is Slyp a great place to work?**

Slyp Village attracts top-notch talent from around the globe. Our inclusive environment allows Slypsters to unleash their creativity and drive, all while being part of a movement that's shaking things up for the better.

Here are some of our benefits:

- Employee Stock Ownership Program (ESOP)
- Generous L&D program and personal budget
- Slyp Gives - we run 2 community give back days each year
- Competitive leave policies including parental leave
- Personal wellbeing budget and wellness initiatives
- Flexible work and the option to work from anywhere in the world for a period of time
- Sweet pet friendly office, monthly (sometimes random) lunch and learns and always on team fun and experience program

Job ID 6E84199FD8

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