Manager Integration and Design

4 weeks ago

Sydney, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The Integration & Design Manager underpins the sustainability and growth of EML through the design and implementation of our customer value proposition. The position will be key in understanding both our prospective and current customer profiles, and building, efficient and effective operational models that support each prospective and transitioning client.

The primary objective is to ensure that the specification of each client is handled with care and that the client and teams are enabled to establish themselves in a best practice compliant environment aligned to the core performance indicators. Further, this position is critical in being a feedback loop for continuous improvement in our growth strategies.

The role will also be responsible for transformative change for major and or changing clients and at times, enterprise programs and projects.

This will be a permanent, full-time position based in the Sydney office, with flexibility to work from home.

YOUR RESPONSIBILITIES
- Develop, implement, forecast and drive the strategic direction, performance and sustainability of the Integration and Design function. Oversee and contribute to the design of scalable, efficient, and effective customer-centric operating models across the EML Solutions business.
- Working closely with other members of the Group Strategy function and Business Unit leaders, advise on improvements and enhancements to effective integration and service delivery for new and prospective clients and/or products.
- Drive continuous improvement and innovation. Monitor, report and lead improvement initiatives to achieve the deliverables and commitments from transitions and to embed new clients.
- Maintain awareness and communicate industry developments and trends and respond effectively to changes, including competitor CVPs and regulatory frameworks.
- Ensure seamless transition and on-boarding of new clients including the design and integration of client processes and systems.
- Lead the Integration and Design team and ensure team objectives and deliverables are met across each business unit and in a consistent manner.
- Working closely with other members of the Group Strategy function and the Business Unit leaders, to deploy project and design resources as required to strategic initiatives.

ABOUT YOU
- Demonstrated experience in a similar project or program role, working within in in a fast-paced business environment.
- A demonstrated successful track record in embedding best practice across multiple business opportunities and delivering on business objectives & wide scope deliverables.
- Experience in the personal injury claims management industry.
- Strong analytical skills, people management skills, including team building, coaching and change management.
- Excellent communication presentation and facilitation skills

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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