Customer Service Officer

4 days ago


West Melbourne, Australia RPR Trades Full time

Our client is one of Australia’s leading logistics and warehousing specialists, providing storage, handling, and inventory management services for import, export, and domestic distribution. They are the world’s largest wool and independent cotton handler.

We have an opportunity for a Customer Service Officer to join their dedicated and hard-working team based in Brooklyn for a full-time position.

**About the role**:

- Provide quality customer service and facilitate administrative functions
- Receive and enter orders and pick-up advices into the system
- Containerise and program delivery dates to pack house/dump based on vessel cut-off date
- Transmit Delivery Orders to stores
- Create Transmissions for stores
- Track dates and follow Up with Carrier/Transport/Merchant/Buyers as required
- Enter Packing Instructions into system and containerise per Merchant/Buyer instructions
- Order Containers from Empty Container Park per booking requirements
- Receive amended booking (inc. vessel or release) and update in system accordingly
- Perform Invoicing and check against rates as required
- Amend shipping details as required
- Follow up with buyers if unpaid and cut-off is imminent

**About you**:

- Ability to provide high levels of customer service
- Work well within a team
- Excellent interpersonal skills with the ability to communicate with all levels of the organisation
- Ability to adapt to new systems and processes
- Good attention to detail and problem-solving skills
- Strong Microsoft office skills

**How to Apply**:
Please click 'Apply' and attach an up-to-date copy of your CV, or alternatively contact Brianna on 0499 540 080

**About RPR Trades**:
RPR Trades offers recruitment, labour hire and workforce management solutions through our industry experts, who are dedicated to _specialised_ **Recruitment**, _optimising_ your **Performance** and _mitigating_ your **Risk**.



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