Booking Centre Agent

3 months ago

Ballarat, Australia Integral Diagnostic Group Full time

**Vacancy No**
- VN11470

**Status**
- Active

**Employment Type**
- Full Time

**Brand**
- Lake Imaging

**Department**
- Clerical

**Region**
- Ballarat

**Site**
- Ballarat - St John of God Hospital

**Applications Close Date**

**Description**
- Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, Warrnambool, and the surf coast.
Lake Imaging is part of Integral Diagnostics (IDX Group), a leading provider of quality diagnostic imaging services in clinics across Australia and New Zealand, with an established reputation for quality, excellence, and innovation based on the knowledge and skills of our professional teams.
ABOUT THE ROLE
Lake Imaging are searching for Booking Centre Agents to join our team located in Ballarat. You will use your superstar customer service experience to provide the best standard of service to our patients dealing with appointment enquiries and scheduling. Ideally you have experience working in the medical or radiology industry, however we want to hear from you if have a genuine interest in a career in the medical/health industry.
FOR YOU
- Competitive salary with annual reviews
- Additional Paid Parental Leave
- Fitness Passport with over 1000+ locations nationwide
- A recognition and rewards platforms for salary packing options and employee discounts at hundreds of retailers for everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program.
- Generous employee referral bonuses for a financial incentive to our employees on referring great talent to our team.
- An innovative and evolving company.
- Supportive and engaging clinic managers.
- Career advancement and succession options
- Great work-life balance with flexibility available for FT or PT
- Free Parking and great social events

This is a genuine opportunity to either begin or develop you career in the medical industry. The Booking Centre team are a close tight knit group of professional people. They go above and beyond to provide the best service to our patients and truly live by the values of our business.

**Key Responsibilities**
- ABOUT THE RESPONSIBILITES
As the Booking Agent you will:

- Take inbound calls and determining the service required
- Making outbound calls to patients for services required
- Deliver prompt and effective responses to patient bookings and enquiries
- Notify patients of requirements prior to their visit
- Liaise with technical and support staff regarding booked services
- Quote accurate fees for service and Medicare rebate amount
- Booking the service into the appointment diary at the relevant site

ABOUT YOU
Our Booking Agents are a diverse group with a wide range of experience and backgrounds. To excel in this role, you will have:

- Excellent communication and telephone skills - you must be articulate, able to listen and have empathy
- Previous customer service or call centre with the ability to deal with high volume of calls
- Computer literate with the ability to learn our systems
- Have a proactive approach to learning and development
- Health care / medical reception experience will be highly regarded
- RIS/PACs systems experience will also be highly regarded

Interested? HOW TO APPLY
Simply submit your resume by selecting APPLY.

Please note: Police check and proof of covid vaccination will be required for successful applicants.
Integral Diagnostics supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
Building a healthier world, by delivering the best health outcomes one patient at a time.

  • Booking Office Clerk

    4 months ago

    Ballarat, Australia Ballarat Health Services Full time

    **Booking Office Clerk** **Permanent part time** **40 hours per fortnight** **About Grampians Health** Grampians Health was established 1 November 2021, bringing together Edenhope and District Memorial Hospital, Stawell Regional Health, Wimmera Health Care Group and Ballarat Health Services to deliver safe, sustainable, healthcare tailored to changing...

  • Booking Office Clerk

    3 months ago

    Ballarat, Australia Ballarat Health Services Full time

    **Booking Office Clerk** **Permanent Part Time** **48 hours per fortnight** **About the Role** Grampians Health has an exciting opportunity for a person to join our Booking Office Clerical team. We are looking for a dynamic and enthusiastic person with a keen attention to detail. You will be patient focused and enjoy working in a small team. The Booking...

  • Booking Office Clerk

    3 months ago

    Ballarat, Australia Grampians Health Full time

    Location: Western Region | Ballarat Job type: Full time Organisation: Grampians Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 18510 **Booking Office Clerk** **Permanent Part Time** **48 hours per fortnight** **About the Role** Grampians Health has an exciting opportunity for a person to join our Booking...

  • Booking Office Clerk

    4 months ago

    Ballarat, Australia Grampians Health Full time

    Location: Western Region | Ballarat Job type: Part time Organisation: Grampians Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 16851 **Booking Office Clerk** **Permanent part time** **40 hours per fortnight** **About Grampians Health** Grampians Health was established 1 November 2021, bringing together...

  • Care Coordinator/liaison Nurse

    4 months ago

    Ballarat, Australia Grampians Health Full time

    Location: Western Region | Ballarat Job type: Full time, Part time Organisation: Grampians Health **Salary**: Salary not specified Occupation: Nursing Reference: 18536 **About the role** We have a vacancy for an elective surgery liaison nurse. You will be part of a great team in the Booking Office and have a very rewarding role being the key contact...

  • Personal Services Assistant, Early Parenting Centre

    4 months ago

    Ballarat, Australia Ballarat Health Services Full time

    **About the role** **Grampians Health Early Parenting Centre (GEPC)** An exciting opportunity awaits - Grampians Health will deliver a day stay and residential (home stay) service in a new purpose-built Early Parenting Centre in Lucas, Ballarat Victoria. EPCs are dedicated facilities to support mothers, fathers, parents, carers, families, and their...

  • Anum/amum, Early Parenting Centre

    4 months ago

    Ballarat, Australia Ballarat Health Services Full time

    **About the role** Grampians Health will deliver a day stay and residential (home stay) service in a new purpose-built Early Parenting Centre in Lucas, Ballarat Victoria. EPCs are dedicated facilities to support mothers, fathers, parents, carers, families and their children up to four years of age. EPCs deliver a suite of core services through a nurse-led...

  • Administration Assistant

    3 months ago

    Ballarat, Australia Ballarat Health Services Full time

    **About the Role** The Grampians Regional Continence Service currently has a vacancy for an experienced Administration Officer to work 45 hours per fortnight. The role of the Administration Officer is to support the Grampians Regional Continence Team to deliver care in the most efficient, client-centred, cost-effective, high quality and responsive...

  • Receptionist/administration - Osteostrong Ballarat

    4 months ago

    Ballarat, Australia OsteoStrong Australia Full time

    The role of receptionist is a vital frontline role within OsteoStrong Centres. Being the bright and bubbly face (and voice) of the centre, confidently supporting the efficient running of our schedule and administration, and managing a range of daily tasks to ensure our members needs are met with a smile. This role requires someone with high energy, who can...

  • Dental Specialist Opportunity in Ballarat

    2 weeks ago

    Ballarat, Victoria, Australia Gorilla Jobs Full time

    About the RoleGorilla Jobs is seeking a highly skilled Dentist to join our client's state-of-the-art dental practice in Ballarat, VIC. This is an exceptional opportunity to contribute to a leading dental facility, known for its comprehensive and patient-centred approach to dental health, on a part-time or full-time basis, focusing on intricate dental...

  • Administration Clerk

    3 months ago

    Ballarat, Australia Ballarat Health Services Full time

    Administrative Clerks Specialist Clinics Permanent full time **About the role** We currently have additional vacancies for experienced Administrative Clerks to join our expanding team in the Specialist Clinic Department. Your communication and interpersonal skills will be of the highest standard, including the ability to identify and solve problems...

  • Dentist Opportunity in Ballarat

    1 week ago

    Ballarat, Victoria, Australia Gorilla Jobs Full time

    Opportunity for an Accomplished Dentist in Ballarat, VICOur client's state-of-the-art dental practice in Ballarat is seeking a highly skilled Dentist to enhance their team. This is an exceptional chance to contribute to a leading dental facility, known for its comprehensive and patient-centred approach to dental health, on a part-time or full-time basis,...

  • Dental Specialist

    2 weeks ago

    Ballarat, Victoria, Australia Gorilla Jobs Full time

    About the Role:Gorilla Jobs is seeking a highly skilled Dentist to join our client's state-of-the-art dental practice in Ballarat, VIC. This is an exceptional opportunity to contribute to a leading dental facility, known for its comprehensive and patient-centred approach to dental health, on a part-time or full-time basis, focusing on intricate dental...

  • Service Advisor

    4 months ago

    Ballarat, Australia Velocity Vehicle Group Full time

    Growth and values based organisation - stable employment - Modern offices and work close to home - easy parking onsite - Fast paced customer service focused position **Take a leading role in driving an outstanding customer experience. Looking for someone with excellent communication, and interpersonal skills.** - **Fast paced customer service focused...

  • Rostering Officer

    1 week ago

    Ballarat, Victoria, Australia Regional Express Holdings Limited Full time

    Rostering Officer OpportunityWe are seeking a skilled Rostering Officer to join our Flight Operations team at Regional Express Holdings Limited. This is a full-time position based at our Flight Operations Centre at Ballarat Airport, Victoria.Key Responsibilities:Prepare and publish Flight Instructor and Student Rosters in compliance with aviation...

  • Rostering Officer

    6 days ago

    Ballarat, Victoria, Australia Regional Express Holdings Limited Full time

    Rostering Officer OpportunityWe are seeking a skilled Rostering Officer to join our Flight Operations team at Regional Express Holdings Limited. This is a full-time position based at our Flight Operations Centre at Ballarat Airport, Victoria.Key Responsibilities:Prepare and publish Flight Instructor and Student Rosters in compliance with aviation...

  • Rostering Officer

    5 months ago

    Ballarat, Australia Australian Airline Pilot Academy Full time

    An excellent opportunity exists for a suitable individual to join the AAPA Victoria Flight Operations team as a full-time Rostering Officer. This position will be based at our Flight Operations Centre at Ballarat Airport, Victoria. **Reporting**: This position reports to the Operations Manager. **Position Responsibilities**: - Preparation and publication...

  • Environmental Services Supervisor

    3 months ago

    Ballarat, Australia Ballarat Health Services Full time

    **About Grampians Health** Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional...

  • Care Coordinator/liaison Nurse

    4 months ago

    Ballarat, Australia Ballarat Health Services Full time

    **About the role** We have a vacancy for an elective surgery liaison nurse. You will be part of a great team in the Booking Office and have a very rewarding role being the key contact for patients on their journey. **Key Responsibilities** - Provide support, assessment and management to individuals and carers, to facilitate access, assessment, care...

  • Receptionist

    3 months ago

    Ballarat, Australia Idameneo (No.789) Ltd Full time

    One of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and...