Ecommerce Coordinator

3 months ago

Richmond, Australia Accent Group Full time

Hype DC is Accent Group's premium, limited and exclusive sneaker retailer. With almost 25 years as one of Australia’s leading premium sneaker destinations, Hype DC continues to deliver a curated world class assortment of sneakers to our customers.
Here at Hype DC, we are obsessed and committed to our people, our team and our customers are at the heart of what we do. As a key sneaker destination, we strive to deliver memorable experiences, a high-performance culture and operational excellence.

Why Work for Accent Group?
- Join the Biggest & Best Footwear Retail business with plans for expediential growth
- Access generous team member discounts of 40% off across all our incredible brands
- Access to our paid parental leave program.
- Various health and wellbeing discounts available

About the Role
Responsible for the maintenance of Hype DC eCommerce Websites for both AU + NZ. Support all Trend Division sites in enrichment and ad hoc tasks. Assist the eCommerce team to deliver the digital strategy and provide a superior eCommerce experience.

**Your key responsibilities will include**:

- End-to-end management of new product uploads, including copywriting, coordinating photography and inventory management
- Ensure product enrichment is managed efficiently, with strong attention to detail and in a timely manner
- Online product merchandising and daily review of site to ensure all product content is current, accurate, relevant and aligned with digital merchandising and content strategy
- Maintain the management categorisation of all products on-site, regularly updating new arrivals, best sellers and sale products
- Collaborate and liaise with product team to understand product delivery dates and SOH across the retail network to manage online product enrichment processes and timelines
- Work with SEO teams to ensure products and content are optimised for search and adhere to SEO best practice
- Support marketing campaigns, product launches and retail activities with regular and relevant content updates
- Manage homepage banner and website content updates to align with digital marketing calendar
- Support Ecommerce Manager with pricing & promotions as required
- Support retail network in updating store contact details on the websites and through Google Places
- Analyse and report on ROI of campaign outcomes
- Acting as the ecommerce ambassador and supporting the customer service team to ensure all online customers are given an outstanding level of customer service experience
- Troubleshoot site process issues or customer service queries and escalate to as required
- Assist with the testing & implementation of new website features and integrations when necessary

To be successful you will have the following skills & experience:

- Preferably footwear retail or wholesale background
- Strong Knowledge of Sneakers and Footwear
- Effective written and verbal communication skills

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves.The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

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