Executive Housekeeper

5 months ago

Gold Coast, Australia The Star Entertainment Group Full time

There has never been a better time to join The Star Gold Coast team within our Hotel Department

Reporting to the Hotel Operations Manager, your keen eye for detail, drive to deliver a world class experience and ability to successfully manage and motivate a large and diverse team will ensure your success as the Executive Housekeeper In this role, you will be responsible for the operational, financial and strategic goals of the entire Housekeeping department inclusive of The Star Grand, The Darling, Dorsett and Star Residences.

**A few of your responsibilities**:

- Manage the operational requirements of the housekeeping department and provide leadership and direction to achieve the department's objectives
- Support Director of Hotels & Residences in the development of business plans for Housekeeping Services and implement the department and division’s strategies
- Liaise with the Hotel Management team in other operational areas to ensure the smooth running overall of the Hotel and Residences
- Ensure that operations are within budgetary requirements for labour, product and operational expenses
- Resolve customer service queries and concerns with diplomacy and tact
- Manage staff and complete all people planning requirements including recruitment, training and development and performance management of staff

**What are we looking for?**
- Thorough knowledge and understanding of a large Hotel department in a 5-star Hotel
- Demonstrated ability in planning and resourcing people and products, performance management and controlling labour costs and operating expenses
- Great interpersonal skills with proactive attitude
- Outstanding communication and organisational skills

**What can we offer you?**
- Salary aligned to experience & bonus incentive plan
- FREE buffet meal with a new menu every day at our Employee Dining Room
- 30% staff discounts across our award-winning venues on all 3 of our properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
- Career development, training, and courses via The Star Academy - limitless career opportunities
- An organisation that values diversity, teamwork and being your best self
- Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._

**About us**

The Star Gold Coast offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ’s at Atrium Bar & more It is a destination that offers relaxation and fun at the same time

**Our Culture**

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

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