Customer Complaints Officer

3 weeks ago

Sydney, Australia Temp & Agnew Pty Ltd Full time

Permanent opportunity
- Mon-Fri (8 am to 4.30pm)
- Offering $60-$68K + Superannuation

**The company**

***
This leading privately owned Australian FMCG client who provides quality products throughout Australia is looking to hire a determined and motivated "Customer complaints officer" to join their team. Our client’s goal is to provide their customers with excellent service.

**The role**
As Customer Complaints Officer the successful applicant will be responsible for a high level of customer service and developing and maintaining the customer relationship.
- Providing a high level of customer service.
- Exceeds customer expectations.
- Responsible for responding to and resolving all feedback received from customers.
- Ensuring the investigation of complaints thoroughly and within the time frame.
- Communicating respectfully and empathetically with complainants.
- Identifying concerns and ensuring accurate records of information.

**About you**
- Patience, confidence, great communication, and verbal skills are required.
- Dealing with customer complaints.
- Must have speed and accuracy typing skills and intermediate Microsoft skills.
- Good problem-solving and investigation skills.
- Ability to work both as part of a team and individually.
- Meeting KPIs.
- Must be a Permanent resident/Australian Citizen.

**What we offer**
- Onsite Car parking
- Permanent opportunity
- $60-$68K + Superannuation

**How to Apply

  • Customer Complaints Officer

    1 week ago

    Sydney, New South Wales, Australia Temp & Agnew Pty Ltd Full time

    Permanent opportunity Mon-Fri (8 am to 4.30pm) Offering $60$68K + SuperannuationThe company***This leading privately owned Australian FMCG client who provides quality products throughout Australia is looking to hire a determined and motivated "Customer complaints officer" to join their team. Our client's goal is to provide their customers with excellent...

  • Customer Complaints Officer

    1 week ago

    Sydney, New South Wales, Australia Temp and Agnew Full time

    Location: Blacktown, NSWSalary Package: Negotiable $$Role Highlights: Responsible for handling and resolving customer complaintsRole Overview:This leading privately owned Australian client who provides premium quality products throughout Australia is looking to hire a driven and enthusiastic Customer Complaints officer to join their team.ResponsibilitiesTo...

  • Customer Relations Officer- Complaints

    7 days ago

    Sydney, Australia Experis Full time

    **Leading Banking client based in Sydney CBD is hiring for Customer Relations Officer! Initial contract until November 2024 plus chances of permanency! APPLY NOW!** **Job requirements**: The Customer Relations Officer is responsible for resolving complaints logged in the Complaints Database within the required SLA. Complaints can be received from various...

  • Customer Resolution Officer

    3 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Resolution Officer** - ** $98,941 - $116,651 plus super**: - ** Ongoing role**: - ** Location - Role can be based in McKell, Paramatta or Gosford. Hybrid and flexible working conditions available**: - ** SNSW Grade 7/8** **About us** The Customer Resolutions Team is a newly created function within Service NSW, bringing together complaints and...

  • Associate Customer Resolution Officer

    3 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Associate Customer Resolution Officer** - ** $84,734 - $96,835 plus super**: - ** Ongoing role - Multiple roles available**: - ** Location - Roles can be based in McKell, Paramatta or Gosford. Hybrid and flexible working conditions available**: - ** SNSW Grade 5/6** **About us** The Customer Resolutions Team is a newly created function within Service...

  • Complaints Officer

    1 week ago

    Sydney, New South Wales, Australia Hawksworth Full time

    Complaints Officer | Superannuation Services | Financial Services Initial 4 week contract with a view to be extended | Excellent daily rates Sydney or MelbourneHawksworth have partnered with a major Financial to on-board aComplaints Officer. This is aninitial 4 week contract with a view to be extended. The role could be based inSydney or MelbourneThis role...

  • Customer Advocacy

    3 weeks ago

    Sydney, Australia Experis Full time

    **Leading banking client is hiring for Complaints manager with IDR and AFCA experience! Initial contract until December 2024! Based in Sydney CBD!APPLY NOW!** **Role purpose**: The Customer Advocacy Complaints Manager plays a vital role within the organization, providing a key point of contact for scam and potentially vulnerable IDR cases including...

  • Customer Advocacy

    3 weeks ago

    Sydney, Australia Experis Full time

    **Leading banking client is hiring for Complaints manager with IDR and AFCA experience! Initial contract until December 2024! Based in Sydney CBD!APPLY NOW!** **Role purpose**: The Customer Advocacy Complaints Manager plays a vital role within the organization, providing a key point of contact for scam and potentially vulnerable IDR cases including...

  • Customer Advocacy

    1 month ago

    Sydney, Australia Experis Full time

    Leading banking client is hiring for Complaints manager with IDR and AFCA experience! Based in Sydney CBD!APPLY NOW!Role purpose: The Customer Advocacy Complaints Manager plays a vital role within the organization, providing a key point of contact for scam and potentially vulnerable IDR cases including complaints escalated to Executives within The bank and...

  • Customer Advocacy

    3 weeks ago

    Sydney, Australia Experis Full time

    Leading banking client is hiring for Complaints manager with IDR and AFCA experience! Based in Sydney CBD!APPLY NOW!Role purpose: The Customer Advocacy Complaints Manager plays a vital role within the organization, providing a key point of contact for scam and potentially vulnerable IDR cases including complaints escalated to Executives within The bank and...

  • Compliance and Complaints Officer

    3 weeks ago

    Sydney, Australia AXA XL Full time

    Compliance and Complaints Officer **Compliance and Complaints Officer** Sydney, Australia As part of the AXA XL Compliance Team, you will be responsible for helping us deliver fair and reasonable customer outcomes, across a wide range of products provided to a broad spectrum of policyholders in Australia. Whilst supporting the business commercially, the...

  • Compliance and Complaints Officer

    3 weeks ago

    Sydney, Australia XL Catlin Full time

    **Flexible Work Eligible**: None **DISCOVER your opportunity** **Compliance and Complaints Officer** Sydney, Australia As part of the AXA XL Compliance Team, you will be responsible for helping us deliver fair and reasonable customer outcomes, across a wide range of products provided to a broad spectrum of policyholders in Australia. Whilst supporting...

  • Compliance and Complaints Officer

    3 weeks ago

    Sydney, Australia AXA Full time

    **Compliance and Complaints Officer** Sydney, Australia As part of the AXA XL Compliance Team, you will be responsible for helping us deliver fair and reasonable customer outcomes, across a wide range of products provided to a broad spectrum of policyholders in Australia. Whilst supporting the business commercially, the Compliance Team acts as the point of...

  • Manager, Complaints Operations, Investigations

    2 months ago

    Sydney, Australia NSW Government -Health Care Complaints Commission, Office of the Full time

    **The Health Care Complaints Commission is looking for a Manager, Complaint Operations, Investigations** - Sydney CBD location - Ongoing, full-time - Clerk Grade 11/12 - Package includes salary (from $134,411 - $155,445) plus superannuation and annual leave loading **Are you or someone you know looking for a change in 2024 and answers yes to the following...

  • Compliance and Complaints Officer

    1 month ago

    Sydney, Australia AXA Group Full time

    Compliance and Complaints Officer Sydney, Australia As part of the AXA XL Compliance Team, you will be responsible for helping us deliver fair and reasonable customer outcomes, across a wide range of products provided to a broad spectrum of policyholders in Australia. Whilst supporting the business commercially, the Compliance Team acts as the point of...

  • Compliance and Complaints Officer

    3 weeks ago

    Sydney, Australia AXA Group Full time

    Compliance and Complaints Officer Sydney, Australia As part of the AXA XL Compliance Team, you will be responsible for helping us deliver fair and reasonable customer outcomes, across a wide range of products provided to a broad spectrum of policyholders in Australia. Whilst supporting the business commercially, the Compliance Team acts as the point of...

  • Manager, Complaints Operations, Investigations

    3 weeks ago

    Sydney, Australia NSW Government -Health Care Complaints Commission, Office of the Full time

    **Manager, Complaints Operations, Investigations** - Sydney CBD location - Ongoing, full-time - Clerk Grade 11/12 - Package includes salary (from $134,411 - $155,445) plus superannuation and annual leave loading. Are you or someone you know looking for a change in 2023 and answers yes to the following questions? Are you excellent at managing a team of...

  • Manager, Complaints Operations, Investigations

    2 months ago

    Sydney, Australia NSW Government -Health Care Complaints Commission, Office of the Full time

    **Manager, Complaints Operations, Investigations** - Sydney CBD location - Ongoing, full-time - Clerk Grade 11/12 - Package includes salary (from $134,411 - $155,445) plus superannuation and annual leave loading. Are you or someone you know looking for a change in 2023 and answers yes to the following questions? Are you excellent at managing a team of...

  • Aps4 Complaints Officer

    2 weeks ago

    Sydney, Australia HAYS Full time

    12-month contract | Sydney CBD | $45 - $48 per hour | Multiple roles available | Hybrid **Your new company** The federal government organisation is seeking multiple APS4 Complaints Officers to join their team for a 12-month contract. They are seeking people who can listen to people, analyse the information they provide and decide the best next steps. The...

  • Compliance and Complaints Officer

    1 week ago

    Sydney, New South Wales, Australia AXA Full time

    Compliance and Complaints OfficerSydney, AustraliaAs part of the AXA XL Compliance Team, you will be responsible for helping us deliver fair and reasonable customer outcomes, across a wide range of products provided to a broad spectrum of policyholders in Australia. Whilst supporting the business commercially, the Compliance Team acts as the point of contact...