Feedback & Complaints Administration Officer

3 weeks ago

Sydney Western Suburbs, Australia Nepean Blue Mountains Local Health District Full time

**Employment Type**: Temporary Full Time (Until 15/11/2024)

**Position Classification**: Administration Officer Level 5

**Location**: Station Street Office, Penrith

**Remuneration**: $1,342.49 - $1,374.46 per week

**Hours Per Week**: 38

**Requisition ID**: REQ428157

**Applications Close**:17/09/2023
- With _
**_CORE_**:

- Values of _
**_C_**:

- ollaboration, _
**_O_**:

- penness, _
**_R_**:

- espect and _
**_E_**:

- mpowerment, _
- working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role._

**What we can offer you (for eligible employees)**:

- Accrued Day Off (ADO) (for full time employees)
- Opportunity for extra tax savings through Salary Packaging
- Novated Leasing
- Great education opportunities through Education Training Service which offers over 110 courses each year
- Access to our Employee Assistance Program (EAP) for staff and family members
- Fitness Passport

**What you'll be doing**:
Take the next step in your career and join the Clinical Governance team in the position of Feedback and Complaints Administration Officer. This is a full time contract until 15 November 2024. The feedback and complaints administration officer will be responsible for comprehensive administrative support to the Feedback & Complaints Office for Nepean Hospital.

The Feedback and Complaints Office is complex and challenging and this role plays a proactive and integral part in ensuring that administrative responsibilities are undertaken in an efficient, professional and timely manner. The Administrative Officer is most often the first point of contact for complainants and therefore plays a key role in the complaints management process.
- An eligibility list may be created for future vacancies.

**About us**:

- Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean and Blue Mountains and Lithgow Region.

**All NSW Health workers are now required to have received 2 doses of an approved COVID-19 vaccine or have an approved medical contraindication certificate. You will be required to provide a record of your COVID-19 vaccination**
***
**status if successful.**

**Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.**

**Selection criteria to be addressed**:

- Demonstrated experience and proficiency in providing high level administrative assistance and support to a busy Feedback & Complaints Office including a proven capacity to operate effectively in a complex environment demanding confidentiality, flexibility and discernment.
- Experience in managing or dealing with emotionally-charged or vulnerable people and or difficult situations.
- High level organisational and time management skills with an ability to effectively set priorities, meet deadlines, demonstrate flexibility and show initiative.
- Exceptional interpersonal skills including sound oral and written communication with exceptional customer service knowledge.
- Proven high level of organisational skills including the ability to problem solve, prioritise workload and meet deadlines supported by a demonstrated capacity to exercise initiative and judgment, including the demonstrated ability to prioritise multiple tasks.
- Have a good understanding of the complaints management process and policy directive.
- Experience using HPRM, ims+ and iPM or similar programs for electronic records management, incident management and patient administration systems.

**Need more information?**

1) Click here for the Position Description

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