Operations Manager

2 months ago

Port Of Brisbane, Australia DSV Full time

Job Req Number: 70754
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Air & Sea is seeking to hire a skilled Operations Manager at Port of Brisbane.

As an Operations Manager, you will be responsible for directing and administering the overall operational efforts of the branch, including freight, customs, commercial and warehouse. The role will also be responsible for the management of staff operation of all customer service related activities for the branch.

**Your typical day at DSV**:

- Contribute to and ensure local operational strategy is adhered to
- Ensure that financial management (overheads, expenditure, billing and invoicing) is carried out in accordance with company requirements
- Ensure that current operation complies as per the regulations and rules of the government authorities and company rules
- Establish and maintain freight and customer relationships
- Monitor and report on KPI’s
- Formulate and implement action plans to address non-conformance
- Be responsible for the overall performance for the customs operations and ensure management intensity is maintained in key performance areas
- Facilitate the provision of operational supports including documentation, synchronisation of origin/destination zone transport, customs formalities and the overall scope of the door to door trade
- Direct, guide and support staff to achieve optimum performance
- Establish and maintain supplier and customer relationships
- Data base management including invoicing and quoting
- Ensure effective and timely delivery of customer commitments by the organisation
- Lead, direct and support daily operations as well as spearheading the development and rollout of improvement initiatives
- Monitor costs and revenue for the operations and address anomalies
- Ensure timely, attentive and appropriate communication with internal and external stakeholders - including staff, suppliers and customers
- Resolve branch anomalies and ensure effective resolution of issues

**About You**:

- Experience in freight operations & Customer service role
- Experience with CW1 software and reporting
- Good in managing team, customer and supplier relationships

**Why DSV?**
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry that offers a massive network of possibilities, empowerment and growth opportunities You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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