Student Support Services Manager

2 months ago

Sydney, Australia King's Own Institute Full time

King’s Own Institute (KOI) is a leading independent institute of higher education located in central Sydney and Newcastle, Australia. KOI offers high quality accredited diploma, undergraduate and postgraduate courses in Accounting, Business, Management, Information Technology (IT) and postgraduate courses in TESOL (Teaching English to Speakers of Other Languages).

**Purpose**

The main purpose of the Student Support Services Manager position is to plan, implement, monitor, and review effective and efficient strategies for engaging students from enrolment through to graduation and beyond.

**Responsibilities**

The responsibilities include, but are not limited to:

- Attend to escalated enquiries from current students, including guidance with attendance, assignment deadlines, trimester breaks, leave (compassionate, medical (including checking medical certificates), timetable, academic and graduation
- In conjunction with the Associate Vice President (Operations), develop and implement intervention and progression strategies, policies and standardised operating procedures
- Assist the Student Support Services team in developing, implementing, monitoring, and evaluating continuous improvement to students’ study lifecycle
- Conduct student interviews to discuss general student wellbeing, attendance issues, academic monitoring programs (MAP), and non-academic issues
- Participate in development and implementation of KOI retention strategy and student engagement
- Assess/review/recommend COE variation i.e. deferment of studies, COE extension, COE duration reduction
- Issue letter/response/communication to students, Academic and KOI general staff for relevant issues and concern
- As required: membership in KOI Committee i.e. Student Engagement Committee
- Oversee enrolment, orientation, graduation and manage completion
- Develop, coordinate, and implement internship programs that will support improved student retention and student development. Liaise with external stakeholders, hold information sessions, review reports, and provide tracking reports as required
- Address and facilitate student enquiries and concerns related to students’ internships and employment documents, offering guidance and support, as well as review and validate students’ documents, such as contacts, position descriptions, and pay slips when applicable, and track their completion
- Participate in recommended development and training as required by KOI
- Undertake additional projects and duties as required by the Associate Vice President (Operations)

**Essential Selection Criteria**
- A minimum of three (3) years’ experience in a similar position at other higher education and/or tertiary education providers
- Experience working with international students
- Knowledge of Department of Home Affairs (DHA) regulations (in relation to visas) and ESOS regulations relating to the higher education sector/providers
- Excellent interpersonal communication and presentation skills
- Demonstrated effective decision making, problem-solving and critical thinking skills within the scope of this position.
- Reside in Sydney, NSW
- Have unrestricted working rights

If this sounds like you and you are ready to take your career to the next level, please send through your CV and cover letter addressing the selection criteria to our HR Department.

No Recruitment Agencies please.

**Job Types**: Full-time, Permanent

**Salary**: $90,000.00 - $100,000.00 per year

**Benefits**:

- Maternity leave
- Parental leave

Schedule:

- Monday to Friday

Application Question(s):

- What is your Visa Status?
- What is your salary expectation?

**Experience**:

- Student Support Services Manager: 3 years (preferred)
- Higher Education Management: 3 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 08/04/2024

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