Hdc Manager

Location:
- Brisbane- Job Type:
- Permanent- Salary:
- Attractive Salary + Bonus- Contact:
- Anthony Branch**Our Client**

Be a part of Australia’s fastest growing and largest consumer electronics retailing group - over 300 stores and 13,000 employees. Our client is one of Australasia’s largest and most trusted retailers. Specialising in consumer electronics, home entertainment, small appliances and white goods, our client strives to deliver the most extensive range, cheapest prices and genuine service to customers every day. The heart of the business is it's people, and we are proud of a culture that fosters teamwork, nurtures talent, encourages individuality, and embraces diversity.

**Benefits**

On offer is a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. A competitive package, novated leasing, paid paternity leave, and special team discounts across our client's network.
- Continuous training and development - begin and/or build your career with our client
- Supportive work environment and strong team culture with a focus on safety and reward and recognition
- Be a part of an ever-growing business - over 13,000 team members across Australia and New Zealand
- Give back to our community with the Helping Hands & Doing Good workplace giving programs

**The Role**

Actively drive, lead, and shape overall Home Delivery Centre (HDC) operations to cost-effectively and safely support operational effectiveness and the achievement of our vision to be the market-leading retailer for Consumer Electronics big and bulky Home Delivery.

**Key Responsibilities**
- Provide leadership and direction to the HDC on-site teams, developing employee knowledge and capability through recruitment, coaching, training, and performance feedback
- Manage and monitor key performance indicators to ensure all HDC activities meet cost, operational, compliance, and legislative requirements, with particular emphasis on Safety, including Chain of Responsibility obligations
- Ensure appropriate processes, management controls, and oversight for the alignment of site activities with core policy and standard operating procedures, including:

- Inventory integrity
- Space management
- Inbound supplier deliveries and accurate receipt of Purchase Orders
- Bulky Goods Returns, claims management, and recycling process
- Outbound deliveries including product handover to third-party carriers
- Manage and monitor HDC financial performance through inventory management (shrink) and controllable expenses, including labor management
- Ensure a positive experience for the customer (right stock, right time, right condition) and effective timely resolution of customer complaints and queries (note: customer experience is often facilitated indirectly via a store)
- Actively plan & support promotional activity and business objectives designed to drive sales and profitability
- Manage the HDC facility in terms of relevant security, housekeeping, contractor/visitor management, and maintenance requirements and standards
- Build and maintain effective working relationships with relevant internal and external stakeholders
- Other tasks deemed suitable based on knowledge and experience as required by Management

This is a full-time position, 40 hours per week based at the Berinba HDC.

Qualifications & Experience:

- Demonstrated leadership of large teams
- Relevant tertiary qualification in supply chain or business
- At least 5 years operational warehouse experience, including paperless (WMS) operations.
- Familiar with Kaizen and/or Six Sigma methodologies
- Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do. _
- Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you._