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Regional Operations Manage

4 months ago

Docklands, Australia Coles Express Full time

Working in retail is fast-paced, and at Coles Express for Viva Energy Retail, the rubber really hits the road. It’s not a typical 9-5, so you can easily blend life and work. And as part of a small station team, you’ll enjoy the variety and speed that offering convenience to local and on-the-move customers brings.

**About the team**:
Coles Express has recently been acquired by Viva Energy Retail, Australia’s largest single branded convenience and retail network.

Viva Energy Retail is a mobility and convenience division of Viva Energy Australia with a high-quality national network of fuel and convenience stores located in metro, regional and on main transport routes, and provides an advantaged position to serve the on-road and local suburban convenience markets.

**About the role**:
Reporting to the State Manager, the Regional Operations Manager will support Cluster Area Managers to build their product knowledge, capability, and commercial acumen to drive continuous improvement. This is a multi-faceted opportunity which will see you utilise your experience across operations, commercials, finance, and projects for the Express business.

On a day to day basis you will be accountable for leading Cluster Area Managers to deliver improved sales and enhanced customer experience through coaching and utilising data to help drive change and efficiencies.

You’ll also:

- Keep customer front of mind in all business decision and analyse customer data to understand what customers are saying about how they want to shop
- Provide support to the Cluster Area Managers, coaching Area Managers to improve their commercial knowledge and capability to help drive better commercial results
- Effectively own and manage the cluster areas Cost of Doing Business, identifying and acting on key opportunity areas such as loss, rem and general expenses
- Lead transformational change programs that are required to be delivered
- Own and drive a governance culture within the state, ensuring adherence to necessary legislation and compliance
- Develop clear action plans to support opportunity stores and areas

**About you and your skills**:
We are looking for a commercial and inspiring leader with proven success in a high-volume retail business with multisite store locations of various sizes, formats and performance across a diverse geographic area.

With a customer obsessed mindset and ability to coach and develop our Cluster Area Managers to deliver against our customer and commercial strategies, you have proven success in delivering across an operations strategy to increase sales and enhance customer experience.

You’ll also need:

- Ability to use insights and data to drive performance and decision making
- Ability to build strong relationships and influence outcomes across all levels of the organisation
- Experience working collectively with support functions to uncover insights and drive performance
- Strong understanding of business performance, store operations planning, project management, creative problem solving and continuous improvement methodologies.
- A history of successfully implementing and/or managing significant retail change and business critical projects

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