Customer Service Representative

**Job Description Summary**: As Customer Service Representative at GE Healthcare Australia and New Zealand you will be responsible for driving a first-class order management process, for working directly with customers to answer queries and resolve issues, and for building strong relationships with internal teams.

The role is full time and will be predominantly based at our Parramatta office, with flexible remote-working options available.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where Healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Essential Responsibilities (include but not limited to)**:

- Order processing - ensure that customer orders are entered accurately and in accordance with customer requirements into the Oracle Order Management system
- Build strong working partnerships with Sales, Supply Chain and Warehousing/Transportation teams
- Manage credits and returns
- Work in compliance with the documented quality system and report any anomalies
- Follow up proactively with customers to keep them informed of ongoing activities
- Act with professionalism, empathy, and integrity at all times
- Be adoptive of change and be flexible and positive in an ever-changing environment

**About You**:
We are looking for a superstar Customer Service Representative who loves to be busy, who thrives in a fast-paced environment, and is looking for an incredible career opportunity to work for a successful, growing, and global organization.

Ideally you will have held a similar role, ideally in a commercial field, and have proficient use of the MS Office Suit (speed, and accuracy). You can multi-task, have brilliant communication skills, can work under pressure and take pride in your customer care skills. The ability to work autonomously and with mínimal supervision is a must.

Dependable, reliable, responsible, dedicated, open to change and high integrity are all words that describe you.

**The following will be highly regarded**:

- An empathic approach to customer service
- Previous Oracle Order Management experience
- Highly motivated with the ability to work both autonomously and as part of a team. Takes initiative to make things happen, identifies what needs to be done and does it.
- Ability to energize, develop and build rapport at all levels within the organization
- Experience in triaging critical customer issues
- A calm and analytical approach to problem solving
- A desire to work positively as part of a team and contribute to a positive team culture and happy work environment

We expect you to embody our Leadership Behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
- Flexible working options
- 5 weeks leave (ask about "take 5")
- Generous leave & family policies
- Extensive professional development
- Long term career opportunities (locally and globally)
- Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping) *This was recently rated as one of our employees favourite benefits
- Life insurance & Income Protection (if you join our default super fund)
- Corporate discount for Medibank private health insurance
- Fitness reimbursement - up to 50% of your fitness centre m/ship (up to $500 gross)
- Comprehensive Employee Assistance Program that offers counselling services to you and your family (work and personal issues)

GE Healthcare is an extraordinary place to be for those who embrace challenges and jump on opportunities. We use every moment to do the things that matter, because we’re the people who care about the people who care.
Does this resonate with you? Submit your cover letter and resume now to open a world of possibilities.....

LI-JB2