Lobby Concierge

7 days ago

Sydney, Australia Health System Support Group Full time

**Employment Type**: Temporary Full Time up to 12 months
**Position Classification**: Admin Officer Level 6
**Remuneration**: $77,623.75 - $79,458.87, plus Superannuation
**Location**: 1 Reserve Road, St Leonards, in a hybrid working environment
**Hours Per Week**: 38
**Requisition ID**: REQ466969
**Closing Date**: 18 February 2024 (11:59PM)

**This position is open to internal NSW Health permanent employees, or temporary employees who have been employed as part of a merit-based selection process for more than 3 months.**

**About the role and you**:
We are looking for a dynamic customer service professional to join our 1 Reserve Road, St Leonards workplace concierge team.

You will ideally have a background in corporate workplace services or hospitality, with experience working in a reception, concierge or administration roles.

Your focus will be at front reception where your excellent customer service skills, professionalism and bright positive personality will be a real asset. You will have excellent self-presentation and a calm, professional and mature attitude with the ability to maintain confidentiality and discretion in relation to corporate information.

**About this role**
The role of the Lobby Concierge is to provide highly efficient and effective reception and switchboard service to key stakeholders such as visitors, staff and related government agencies to support the achievement of NSW Health's objectives. The role works closely and collaboratively with the Corporate Services and Business Improvement (CSBI) team.

As a custodian of the workplace, you are responsible for:

- Providing a warm and professional customer experience to all staff and visitors.
- Working with the team to ensure all Front of House tasks are completed in a timely manner.
- Working with the team to manage a busy switchboard.
- Ensuring the visitor lounge and concierge area are maintained at a high level of presentation.
- Assisting the Concierge Events team and CSBI team when required.

**Working hours**
Reception hours are Monday to Friday from 7:30am to 5:30pm. The successful applicant will be required to work on an 8hr rotating roster with start times of 7.30, 8.00, 8.30 and 9am. Occasionally you may be required to work outside these hours for special events or for other business requirements.

**How to apply**
- Responses by addressing the selection criteria below.
- An up-to-date resume of no more than five (5) pages which clearly details your skills and experience as relevant to this role.
- 2x referees will need to be supplied prior to an offer being made.

**Selection Criteria**
- Demonstrated ability in providing high-level customer service with experience in a similar role as front-line staff for a large, complex organization.
- Knowledge and use of multifaceted telephony system.
- Proficiency in the use of Microsoft Office software with typing skills.
- Demonstrated ability to work effectively with other staff in a team environment promoting a positive workplace culture.
- Effective interpersonal and communication skills, both oral and written and ability to liaise with people at all levels.
- Experience working in a high volume and demanding professional environment with a capacity to prioritise competing demands and achieve results.
- Demonstrated ability to proactively manage workload and to work independently with mínimal supervision.
- Ability to problem-solve and resolve issues in a fast and professional manner.

**Need more information?**

**Our commitment to Diversity and Inclusion**
At the NSW Health we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.

To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold a valid visa with permission to work in Australia.

**COVID-19 Vaccination Compliancy**
All NSW Health workers are required to have completed a primary course (2 doses) of a Therapeutic Goods Administration (TGA) approved or recognised COVID-19 vaccine (except for the Janssen COVID-19 vaccine which is approved by the TGA as a single dose primary course). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an Australian Immunisation Register (AIR) Immunisation History Statement certifying the worker cannot have any approved COVID-19 vaccines available in NSW.

Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.

**Additio

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