Customer Service and Game Master

2 weeks ago

Bondi Junction, Australia Freak VR Full time

**About FREAK**

FREAK combines cutting edge multiplayer virtual reality games, incredible 4D effects and curated physical spaces to help you step beyond reality.

Team up with your friends as you fight a zombie apocalypse, explore lost worlds, or solve out of this world mind bending puzzles together. And share the stories afterwards.

FREAK is growing quickly with more venues on the way.

FREAK is looking for new casual team members at our Sydney venues including Penrith, Westfield Bondi Junction, and the Macquarie Centre.

**The Role**

We are looking for cool nerds, tech minded, who are outgoing, down to earth and social. You will be required to work on the sales desk, brief customers, set up games, troubleshoot the technology and ensure a smooth and enjoyable experience for all customers.

Razor sharp, customer focus and excellent communication skills are a must You will play a crucial part in growing FREAK as must do activity.

The majority of casual shifts will be weekend based.

**Objectives**
- Create memorable experiences through outstanding customer service
- Drive sales with a positive "can do" attitude and suggestive selling
- Positively promote the business, with every customer interaction

**Responsibilities**
- Work as part of a dynamic team
- Be punctual and take pride in your appearance
- Booking customers onsite and via phone
- Briefing customers and running games
- Technology operations and 1st level troubleshooting of computer equipment

**Must have experience**
- Minimum 2 years in the workforce
- Customer service background, with relevant experience in the activity, leisure, gaming, entertainment, tourism, hospitality, sales or retail industries
- PC based gaming. You should be an avid gamer and with a good level of VR competency.
- Computer literacy. The role centres on the wrangling of Windows machines.

**How to apply**

Want to take this truly unique opportunity to join our dedicated and energetic team?

Click ‘apply’ and send your CV and a **mandatory, personalised** cover letter to tell us why you would be a perfect fit.

Applications close 20th July 2022.

This role is based at our Westfield Bondi Junction venue.

**Job Type**: Casual

**Salary**: $30.10 - $42.14 per hour

**Benefits**:

- Employee discount

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Public holidays
- Shift work
- Weekend availability

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 12/02/2024

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