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Customer Service Specialist
1 month ago
**About KOR**
KOR Equipment Solutions (KOR) is an importer of world class large industrial** **vacuum, hydro excavation, combination sewer and drain cleaning, recycling, dangerous goods, and sweeper equipment. KOR is a leader in providing solutions to contractors and municipalities who service waste, environmental, mining, civil and industrial industries.
The KOR team is committed to supporting our vision of making it simple for our customers to procure and maintain our impressive world leading products. To continue to support our growth, we are looking for a passionate, experienced, and capable Customer Service Specialist to make a valuable contribution to KOR’s continued success.
**Role Overview**
As KOR's Customer Service Specialist, a key success factor in this role is the ability to build and sustain strong relationships with KOR customers while delivering exceptional and professional customer service. This role will report to the Customer Operations Manager and be located in Dandenong South.
**Some of the primary duties this role will perform**:
- Receive customer inquiries through various channels regarding equipment support, breakdowns, scheduled maintenance, and part orders.
- Prioritize and communicate inquiries based on their impact on customers.
- Manage and document all inquiries from initiation to closure using our Enquiry management system.
- Ensure that service jobs are completed.
- Provide level one technical phone support to resolve issues remotely and promptly when possible.
- Coordinate and schedule service and repair bookings in the KOR workshop and in the field.
- Develop action plans for all inquiries based on their priority.
- Build positive relationships with suppliers involved in servicing and repairing customer equipment.
**To ensure your success in this position you will have**:
- Proven experience in customer service, preferably in the equipment, manufacturing, or technical industry.
- Strong communication and interpersonal skills (Inbound and Outbound calls).
- Experience using computer systems to create orders, quotes, and invoices.
- Experience with scheduling service works.
- Ability to resolve customer enquiries in a professional and prompt manner.
- Ability to multitask, prioritize effectively and work in a dynamic environment.
- A qualification in Customer Service or Administration would be highly advantageous.
**Why Join Us?**
At KOR Equipment Solutions, we value our team members and offer a supportive work environment. You'll have the opportunity to grow your career while making a real impact on our customers' satisfaction.
**How to Apply**:
- You must have valid Australian Work Rights (e.g.: Australian/NZ Permanent Resident or Australian/NZ Citizen)
- Willing to undertake a Pre-employment Medical Check, prior to commencement
If you are dedicated to delivering outstanding service and building lasting customer relationships, we want to hear from you Please submit your resume and a cover letter detailing your relevant experience and why you’re the perfect fit for this role.
**Job Types**: Full-time, Permanent
Pay: From $75,000.00 per year
Schedule:
- Monday to Friday
Work Authorisation:
- Australia (required)
Work Location: In person
