Reservation Accounts Leader

4 weeks ago

Brisbane, Australia Virgin Australia Full time

**WORK TYPE**:
Full Time

**LOCATION**:
Brisbane

**JOB TYPE**:
Customer Experience & Product

**APPLICATIONS CLOSE**:
**Reservation Accounts Leader**:
Hello. We’re Virgin Australia. And we’re back (in a big way).

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

We are currently looking for a Reservation Accounts Leader to join our Brisbane team. In this position you will ensure the delivery of quality services to internal and external stakeholders, achieving business/commercial goals. You will develop efficient systems and processes, and ensures appropriate controls are in place to safeguard the accuracy of cash outflow through refunds/credits, ensure the completeness of cash inflow through agency billing, and to minimize revenue leakage where possible.

**_ Key accountabilities include_**
- Provide leadership, mentoring, training and support to the Reservation Accounts Team
- Foster a positive working atmosphere within the Reservation Accounts Team
- Ensure the delivery of key deliverables within required timelines
- Work closely with the Automation COE to implement effective automation of key refund processes in an accurate and controlled manner
- Develop and maintain productive relationships with Finance team members, key front line customers (GCC, GR, Velocity, Vis etc), other internal stakeholders and service providers
- Establish and maintain an understanding of the requirements of internal customers so as to provide support, guidance and advice on Accounts related matters

**_What we're looking for:_**
- At least 2 years experience in leading a medium/large size team in a dynamic environment
- Aviation/ airline experience and knowledge - Exposure to and use of GDS / reservation system
- Experience in training & knowledge transfer of Reservation Accounts systems and processes.
- Experience working in a rapidly changing environment whilst implementing new systems, processes and workflows.
- Experience identifying and implementing continuous improvement initiatives.
- Experience in managing a high transactional processing environment
- Knowledge of the full Reservation Accounts function
- Fares and Ticketing knowledge

We’re a winning team and we attract the best: challengers, innovators, and seriously fun individuals with big hearts. At Virgin Australia Group, we pride ourselves on recruiting the right people to join our team and help us rise to the challenges ahead. No matter our role - we are united by our ambition to be the most loved airline in Australia, and always go one step further for our customers, colleagues and our wider community.

**_ About the team: _**

The Revenue Accounting team comprises an onshore and offshore team for the accurate and timely recognition of revenue. The team comprises of a small group of specialists with a detailed knowledge of airline ticketing and accountants, ensuring all revenue is recognised in accordance with accounting standards, revenue leakage is minimised and receipt of cash is timely and complete through the completion of form of payment reconciliations, management of debtor accounts, accurate processing of refunds and audit of travel agent sales. This role is part of the Guest Contact Centre support team.

**Virgin Australia Group**

Virgin Australia Group is now embarking on an exciting new chapter in the next stage of our journey. In September 2020, US private equity firm Bain Capital acquired Virgin Australia in a $3.5 billion deal. The airline has now re-launched as a mid-market carrier with a renewed focus on small and medium sized businesses, price-sensitive corporates, and premium leisure travellers and holiday makers.

Virgin Australia has been working on a plan to set itself up for future success. The Group has worked to ramp up flying, simplified its organisational structure, confirmed plans for new aircraft to renew and grow the fleet, and signalled deeper investment in technology and customer experience.

Virgin Australia Group prides itself on recruiting the right people to meet the challenges ahead. No matter their role - our employees share an enormous amount of passion for our guests and ambition to be the most loved airline in Australia.

**Next Steps

  • Reservation Accounts Leader

    2 weeks ago

    Brisbane, Queensland, Australia Virgin Australia Full time

    WORK TYPE:Full TimeLOCATION:BrisbaneJOB TYPE:Customer Experience & ProductAPPLICATIONS CLOSE:Reservation Accounts Leader:Hello. We're Virgin Australia. And we're back (in a big way).We're the airline that's always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand...

  • Reservation Agent

    2 weeks ago

    Brisbane, Queensland, Australia ibis Styles Brisbane Elizabeth Street Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • En - Reservation Agent

    4 weeks ago

    Brisbane, Australia IBIS STYLES Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Reservation Manager

    2 weeks ago

    Brisbane, Queensland, Australia AccorHotels Full time

    Do you perceive yourself as creative and highly customer orientated? If so, ibis Styles Brisbane Elizabeth Street is currently looking for a Reservation Manager for a 12 month maternity leave cover.A day in the life of a Reservation Manager consists of:Providing exceptional customer service by responding to their requests promptly, efficiently and...

  • Assistant Reservations Manager

    3 weeks ago

    Brisbane, Australia AccorHotels Full time

    The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation, meeting, and event space to be...

  • Assistant Reservations Manager

    2 weeks ago

    Brisbane, Queensland, Australia AccorHotels Full time

    The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation, meeting, and event space to be...

  • Reservations Consultant

    3 weeks ago

    Brisbane, Australia Labour Hire and Recruitment Full time

    Awesome base wage + uncapped commissions provided Our client is looking for their next Super Star Senior Wholesale and Retail Reservations Travel Consultant to join their busy head office call centre in the Brisbane CBD. If you are an experienced retail agent, looking for your next challenge, we would love to hear from you. About Our Client As a boutique...

  • Reservations Agent

    4 weeks ago

    Brisbane, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024032511 **Location**: Brisbane **About Us**: **About the Role**: We are currently seeking an enthusiastic and customer-oriented, entry level Reservations Agent to join our Reservations team on a Full-time basis. Reporting directly to the Reservations Manager, this position sees you promoting and selling the Stamford Plaza Brisbane Hotel...

  • Reservations and Groups Agent

    3 weeks ago

    Brisbane, Australia Hilton Full time

    Reservations and Groups Agent **Summary** This position is a key support for delivering heartfelt, exceptional experiences to the hotel's transient and group guests, whilst supporting the overall hotel's commercial strategy. This position's main areas of responsibility are: - Ensuring all transient reservations are managed effectively and efficiently in...

  • Reservations and Groups Agent

    3 weeks ago

    Brisbane, Australia Hilton Full time

    **Summary** This position is a key support for delivering heartfelt, exceptional experiences to the hotel's transient and group guests, whilst supporting the overall hotel's commercial strategy. This position's main areas of responsibility are: - Ensuring all transient reservations are managed effectively and efficiently in line with Hilton brand...

  • Reservations Agent

    4 weeks ago

    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 23091030 **Job Category** Reservations **Location** W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely...

  • Reservations and Groups Agent

    2 weeks ago

    Brisbane, Queensland, Australia Hilton Full time

    Reservations and Groups AgentSummaryThis position is a key support for delivering heartfelt, exceptional experiences to the hotel's transient and group guests, whilst supporting the overall hotel's commercial strategy.This position's main areas of responsibility are: Ensuring all transient reservations are managed effectively and efficiently in line with...

  • Reservations Agent

    2 weeks ago

    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 24022327 **Job Category** Reservations **Location** W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is...

  • Reservations Agent

    2 weeks ago

    Brisbane, Queensland, Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and...

  • Reservations Agent

    2 weeks ago

    Brisbane, Queensland, Australia Stamford Hotels and Resorts Full time

    About Us: Perfectly located on the banks of the river and a stone's throw to the Botanic Gardens, the Stamford Plaza is Brisbane's finest 5-star luxury Hotel. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of...

  • Principal Ore Reserves Smc

    3 weeks ago

    Brisbane, Australia De Beers Group of Companies Full time

    **Company Description - Dig deeper and let’s discover more, knowing we've got your back every step of the way!** **Anglo American Steelmaking Coal** Steelmaking coal is an essential ingredient in blast-furnace steel manufacture, producing steel used for critical building and infrastructure around the world. In Australia, we operate five steelmaking coal...

  • Groups Reservations Coordinator

    2 weeks ago

    Brisbane, Queensland, Australia AccorHotels Full time

    We are 'relentlessly guest obsessed' at Novotel Brisbane South Bank. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.Our hotel is nestled in South Bank, with direct access to The Brisbane Convention & Exhibition Centre. South Bank is Brisbane's premier lifestyle and cultural...

  • Account Leader

    1 month ago

    Brisbane, Australia Halliburton Full time

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...

  • ATS Pacific – Reservations Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Helloworld Group Full time

    Are you passionate about the Inbound tourism industry? Are you ready to come back to the industry you love? Do you want to be a part of Australia's leading Inbound Tour Operator?Join ATS Pacific, a subsidiary company of Helloworld Travel Limited.Located in Brisbane's CBD and working in our Inbound division, your role will be to wow our customers by using...

  • B&f Reservations Coordinator

    2 weeks ago

    Brisbane, Australia W Hotels Full time

    **Job Description**: **Job Number** 23151290 **Job Category** Food and Beverage & Culinary **Location** W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **NATURAL TALENT** Explore an exciting new career path at W Hotels where your...