Security Operations Technical Delivery Lead

3 months ago

Melbourne, Australia IBM Full time

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
As part of a team based on client site in Melbourne CBD this role is responsible for overseeing delivery of all managed security services for a key client, this is a critical role that requires a special blend of hands on security technical skills combined with consulting delivery experience with the ability to foster excellent relationships with stakeholder groups.
- Manage and lead the governance of security operations services to support client maintaining a robust security posture
- Act as escalation point for client related to any matter on managed security services
- Establish key security performance indicators that ensure proper service delivery and continuous service improvements
- Ensure that the Cyber Security team is on top of the day-to-day security platform management, monitoring, detection, analyses, and response to threat indicators, malicious activities from security systems and intelligence
- Ensure security detection, protection, response, and recovery standards, processes and procedures are up to date, maintained and followed
- Liaise with other teams (internal and external) to ensure threat indicators are rated by severity and responded to in a manner consistent with the threat
- Define, measure and produce aggregated performance metrics and progress report across all functions of cybersecurity services delivered to client
- Ensure that the Cybersecurity operations team is constantly equipped with the necessary security advice, guidance, and technical expertise resulting in outstanding service delivery

Required Technical and Professional Expertise
*please note - due to the nature of the role you will be required to be on client site full time, in addition you must be an Australian Citizen*
- Previous client delivery experience within security operations environment
- Experience in large scale IT security operations practices with proven understanding of IT technologies and current threat landscape
- Excellent analytical and problem-solving skills, with the ability to prioritise and manage multiple complex projects simultaneously
- A thorough understanding of customer service-related performance metrics
- Experience in crisis management
- Understanding of regulatory frameworks such as AESCSF, SOCI Act

Preferred Technical and Professional Expertise
Security certifications such as:

- CISSP: Certified Information Systems Security Professional
- CISM: Certified Information Security Manager
- GSNA: GIAC Systems and Network Auditor: AUD507: Auditing Networks, Perimeters, and Systems
- GSLC: GIAC Security Leadership Certification: MGT512: SANS Security Leadership Essentials For Managers with Knowledge Compression

Exposure to Operational Technology (OT) / Industrial Control Systems (ICS) is preferred
Energy/Utilities experience is desirable

About Business UnitIBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50

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