Functional Support Analyst

6 months ago

Melbourne, Australia Western Health Full time

Location: Melbourne | Western Metropolitan

Job type: Full time

Organisation: Western Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, IT and Telecommunications

Reference: 53555

The Functional Support Analyst is a vital member of a team tasked with upkeeping and supporting the fundamental features of the Oracle Health EMR system, BOSSnet system, and additional clinical systems. This role is one that will draw upon your extensive experience in healthcare and Oracle Health EMR build to respond to incidents and ongoing problems in a timely manner.

Specifically, the Functional Support Analyst will be responsible for actioning and reporting on Cherwell tickets raised by the users of the clinical systems, handling tickets raised to vendor service desks, testing and release management of patches and upgrades and all core activity required to maintain and enhance the system.

Some of the key areas of responsibility within the Oracle Health EMR, Core and Security, System Integration and interfaces (HL7), Position design and provisioning, Assisting with development of clinical documentation forms and templates, Clinical reporting and Management of code sets and event set hierarchy.

**To be Successful in the Role, you will**:

- Have a minimum 2 year’s experience as an information technology, support/system admin or health information manager focussing on computerised workflows, documentation, system design and maintenance
- Be self-motivated with the ability to work both independently and in a complex team environment; collaborate with external and internal stakeholders with varying levels of experience and expertise
- Have a willingness and level of comfort to engage with clinical users to elicit information and assist with troubleshooting issues
- Show high level of attention to detail and an ability to proactively identify gaps in information and system configuration to mitigate downstream impacts and issues

**About Us**

Our workforce of over 11,000 employees are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES). We value our people and provide them the opportunity to grow and develop. Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience.

Western Health is in a period of rapid growth. Our services comprise of four acute public hospitals: Footscray Hospital, Sunshine Hospital (including Joan Kirner Women's and Children's), Williamstown Hospital and Bacchus Marsh & Melton Hospital. We also operate Sunbury Day Hospital, Hazeldean, Grant Lodge Residential Aged Care, as well as community health centres in Melton, Caroline Springs and Bacchus Marsh and a range of community-based services. We care for a diverse community of more than 1 million people with complex care needs ranging from Neonates to Geriatrics.

Our employees enjoy a wide range of benefits such as:

- Professional development support
- Career advancement opportunities
- Salary packaging including novated vehicle leasing
- Work-life balance

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

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