Practice Manager

6 months ago

Brisbane, Australia Davidson Group Services Full time

**About my client**
Proudly Australian owned, my client stands as the largest provider of occupational healthcare and general medical services nationwide. Boasting an expansive network of over 50+ clinics across Australia as well as international partnerships, 11 of those clinics are based right here in Queensland.
With both Brisbane, Gold Coast and regional locations, each clinic is dedicated to delivering comprehensive Occupational Health, General Practice, and integrated medical, paramedical, and wellness as well as injury management services to a diverse range and size of Executives to ‘blue collar’ patients in both corporate and community entities which include high profile clients such as Rio Tinto, BHP, Queensland Rail and the Department of Defence.
**Opportunity awaits**
I am on the lookout for a seasoned Practice Manager with a strong background in Occupational Health to join and lead a motivated team in my client’s flagship and most high profile clinic for Queensland, situated right in the heart of Brisbane’s CBD.
In this role, you will not only contribute to the clinic's growth but also spearhead its day-to-day operations.
As a key player in this clinic, you will report directly to the Queensland State Manager and form a solid working relationship with your team of Allied Health professionals, Qld Client Partners, your reception and administration team as well as a friendly and collaborative cohort of peers in each of the other practices and major centres nationwide. The culture of this business is that your colleagues are just as committed to the success of your practice and your team as you are and each is happy to share their knowledge, support and areas of strength with each other.
**About your new role**
Your primary responsibility will be to ensure the seamless daily operations of this large and diverse practice ensuring that each client who presents to the clinic receives the highest levels of service, care and efficiency. Your staff, of which there are 5, are looking for an inspiring and knowledgeable leader who isn’t afraid to ‘get on the tools’ and work alongside them when needed.
The 5 key areas of your responsibilities in your new role are:

**People Management**: Create a dynamic organisational culture with a cohesive team of skilled staff & allied health professionals. You will be responsible for all HR functions such as recruitment, training, mentoring, rostering, and managing administration staff as well as coordinating and liaising with a solid team of clinicians.
**Client & Customer Management**: Deliver the highest quality occupational health services tailored to your customer needs, delivering exceptional levels of service and communication to your valued clients, their staff and your individual patients.
Drive growth of the clinic promoting your clinic capability, with a specific focus on Occupational Health services
**Operational Duties**: Develop and adhere to systems and processes that support the business objectives. Compliance with policies and procedures, ensure patient records are maintained in accordance with company policies, relevant legislation and standards as well as ensure medical records are maintained to guarantee patient confidentiality.
Information technology as well as clinic equipment & building maintenance are also all in order.
**Workplace Health & Safety**: 100% compliance ensuring a safe workplace and clinic for you, your staff, your clinicians, and patients at all times and that all WH&S policies and procedures are being adhered to and actioned.
**Financial Duties**: Overseeing accounts, budgets, finance management as well as reporting and compliance to any contractual arrangements.
**About you**
You are a passionate and driven Practice Manager with between 2-3 years of similar experience within the medical industry ideally in an occupational health environment or large general practice. You have strong leadership experience, coupled with excellent interpersonal and communication skills.
Furthermore, you will demonstrate the following experience and qualities:

- The ability to engage, motivate, and not only manage your staff effectively but also have relationship development skills that enable you to easily build & maintain long term relationships with both your clients, allied health professionals, peers and other internal stakeholders to the business
- A constant commitment to policy and process compliance, driving exceptional patient experiences and outcomes along with an innovative and solutions focussed attitude as well as excellent time management and organisational skills
- You have experience managing clinic resources within budget, are not above getting ‘on the tools’ to support your team, lead with a positive can-do attitude and display both professional presentation and demeanour
- You are an Australian Citizen or Permanent Resident who is able to undertake a successful Police Check.

**Why choose my client?**
With a com

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