Continuous Improvement
2 months ago
About the role
An exciting opportunity is available for a Service Quality (SQ) Continuous Improvement Lead to join our Service Quality team on a permanent basis.
Supported by the SQ Team as well as training and education, the SQ Continuous Improvement Lead will seek to improve the operational processes, revenues & customer experience by providing functional, operational and problem resolution in support of poor performing or at-risk Customers, strategically important Receivers and Business Partners.
Reporting to the Service Quality Continuous Improvement Manager, the Service Quality CI lead will contribute towards all tactical & strategic matters related to continuous improvement in the business. Your primary operational responsibilities will be state focused, with attention and consideration given to other operations teams across other divisions or states if required.
Primary Duties & Responsibilities
- Work with the relevant key stakeholders i.e., Operations Management and Teams, Sales, Account Management etc., to identify issues and opportunities and proactively implement change to improve the service delivery and the customer experience
- Use a combination of Project Management (PM) and Continuous Improvement (CI) tools / techniques to lead & implement CI operational projects / workshops, validate issues, identify root causes, develop corrective actions, formulate SOPs and implement change
- Undertaking deep dive data analysis and value stream mapping of the existing operational processes to identify gaps, bottlenecks to eliminate work duplication, influence operational cost reduction and deploying best practices accurately and reliably
- Identify opportunities for more innovative and/or efficient operational and business process designs to improve customer experience & team efficiency
- Study, measure and evaluate network throughput issues within the major TGE depots to support and maintain optimum delivery performance (DIFOT)
- Support cultural change that embraces CI through the education and use of Lean Six Sigma (LSS) tools and methodologies
- Support and implement key decisions related to developing TGE continuous improvement initiatives beneficial to both our Customers and Operations Teams
Qualifications:
An open mindset to continuously develop and strive for a career at Team Global Express along with a can-do attitude will set you apart.
The role requires someone who is driven, passionate, organised, and tenacious. The SQ CI Lead will have strong communication, customer service and project management skills with a desire to continuously learn and grow. Our desire is to have that individual with the following skills:
- Clear understanding and/or experience of a network and logistics environment
- Proven experience in Performance improvement and/or transformation experience
- Lean Six Sigma accreditation highly valued (Yellow / Green belt preferred)
- Proven experience in managing internal business relationships, internal/external stakeholders over multiple geographic locations
- Strong stakeholder engagement that fosters an inclusive & collaborative environment
- Self-driven with a strong sense of urgency, commitment to deadlines and deliverables
- Passionate about change and improving TGE culture and results
- Innovative & curious
- Strong customer advocacy and understanding
- Team Player who can get along with people, share knowledge, have good influencing skills, and can motivate others
- Strong written and verbal communication skills
- A good understanding of data fundamentals and root cause analysis
- A deep knowledge of processes and value stream mapping
Diversity and Inclusion
We celebrate difference.
- Why Team Global Express - Team Global Express
We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.
As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.
To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.
It’s never been a more exciting time to join our team.
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.
To find out more about us, visit
About - Team Global Express
-
Continuous Improvement
6 days ago
Melbourne Airport, Australia Team Global Express Full timeAbout the roleAn exciting opportunity is available for a Service Quality (SQ) Continuous Improvement Lead to join our Service Quality team on a permanent basis.Supported by the SQ Team as well as training and education, the SQ Continuous Improvement Lead will seek to improve the operational processes, revenues & customer experience by providing functional,...
-
Continuous Improvement Manager
2 weeks ago
Melbourne Airport, Australia dbschenker Full timeYour tasks Are you ready to drive change and elevate continuous improvement? As a Continuous Improvement Manager at DB Schenker , you'll have the opportunity to enhance your career within a global logistics network. Enjoy the best of both worlds: autonomy in a collaborative team environment. Bring your continuous improvement expertise, and you'll...
-
Continuous Improvement Manager
6 days ago
Melbourne Airport, Australia dbschenker Full timeYour tasks Are you ready to drive change and elevate continuous improvement? As a Continuous Improvement Manager at DB Schenker , you'll have the opportunity to enhance your career within a global logistics network. Enjoy the best of both worlds: autonomy in a collaborative team environment. Bring your continuous improvement expertise, and you'll be...
-
Continuous Improvement
6 days ago
Melbourne, Victoria, Australia Sharp & Carter Full timeOwn continuous improvement and systems Long standing Food company with known brand names Based in the Western Suburbs of MelbourneAbout the CompanyThis privately-owned food importer, distributor and manufacturer has recognisable brand names with a focus on Quality and Food Safety. Located in the Western Suburbs of Melbourne and sitting within a wider Quality...
-
Continuous Improvement Customer Specialist
2 months ago
Melbourne Airport, Australia Team Global Express Full timeTeam Global Express is a leading transport and logistics provider, connecting people and communities across Australia and New Zealand. Backed by Allegro Funds, we're looking to the future and working towards new and exciting ways to put our customers' businesses at the heart of ours. We are currently seeking a dynamic and results-driven Continuous...
-
Continuous Improvement Customer Specialist
5 days ago
Melbourne Airport, Australia Team Global Express Full timeTeam Global Express is a leading transport and logistics provider, connecting people and communities across Australia and New Zealand. Backed by Allegro Funds, we're looking to the future and working towards new and exciting ways to put our customers' businesses at the heart of ours. We are currently seeking a dynamic and results-driven Continuous...
-
Continuous Improvement
6 days ago
Melbourne, Victoria, Australia Kmart Full timeBrighter Futures Start HereAs Australia's biggest and most loved retailer, we've been brightening up everyday life for families for over 50 years. At our stores, distribution centres, and offices in Australia and New Zealand. All around the globe. Our diverse and inclusive 47,000 strong team come together for a common cause. Giving families easy access to...
-
Graduate Continuous Improvement Analyst
3 weeks ago
Perth Airport, Australia Velocity Vehicle Group Full timeA competitive base salary plus superannuation - A supportive leadership team - Career development and ongoing training opportunities - _Do you have passion for problem-solving, process improvement and want to learn and grow your knowledge in a company that thrives on ongoing learning and development?_ - _Do you want to work in a company that is continually...
-
Graduate Continuous Improvement Analyst
6 days ago
Perth Airport, Australia Velocity Vehicle Group Full timeA competitive base salary plus superannuation A supportive leadership team Career development and ongoing training opportunities- _Do you have passion for problem-solving, process improvement and want to learn and grow your knowledge in a company that thrives on ongoing learning and development?_- _Do you want to work in a company that is continually looking...
-
Continuous Improvement Manager
2 weeks ago
Melbourne, Australia DB Schenker Full time**_Are you ready to drive change and elevate continuous improvement?_** As a **Continuous Improvement Manager** at **DB Schenker**, you’ll have the opportunity to enhance your career within a global logistics network. Enjoy the best of both worlds: autonomy in a collaborative team environment. Bring your continuous improvement expertise, and you'll be...
-
Continuous Improvement Manager
2 months ago
Melbourne, Australia Blackbook Executive Full timeComplex manufacturing facility - Competitive salary package on offer - Excellent working culture **The Company** My client is a leading manufacturer who are continuously investing across their site to deliver excellent results. To continue development in this area they are looking for a CI Manager to be an advocate for driving change across their...
-
Continuous Improvement Lead
4 weeks ago
Melbourne, Australia Randstad Australia Full timeThe local council Randstad has partnered with has an immediate 3 month assignment for an experienced Continuous Improvement Lead. The position is created to facilitate a culture and practice of continuous improvement and high quality service delivery.Key ResponsibilitiesDevelop a framework for continuous improvement that includes performance indicators,...
-
Continuous Improvement Lead
4 weeks ago
Melbourne, Victoria, Australia Randstad Australia Full timeThe local council Randstad has partnered with has an immediate 3 month assignment for an experienced Continuous Improvement Lead. The position is created to facilitate a culture and practice of continuous improvement and high quality service delivery.Key ResponsibilitiesDevelop a framework for continuous improvement that includes performance indicators,...
-
Continuous Improvement Lead
6 days ago
Melbourne, Victoria, Australia Randstad Australia Full timeThe local council Randstad has partnered with has an immediate 3 month assignment for an experienced Continuous Improvement Lead. The position is created to facilitate a culture and practice of continuous improvement and high quality service delivery.Key ResponsibilitiesDevelop a framework for continuous improvement that includes performance indicators,...
-
Continuous Improvement Lead
3 weeks ago
Melbourne, Victoria, Australia Randstad Australia Full timeThe local council Randstad has partnered with has an immediate 3 month assignment for an experienced Continuous Improvement Lead. The position is created to facilitate a culture and practice of continuous improvement and high quality service delivery.Key ResponsibilitiesDevelop a framework for continuous improvement that includes performance indicators,...
-
Continuous Improvement Advisor
2 months ago
Melbourne, Australia Public Sector People Full timeImmediate start - Negotiable salary - West of the CBD location **Continuous Improvement Advisor - 6-12 Months Contract** **About Our Client**: Our client is a progressive and vibrant local government organisation. They are committed to creating a sustainable and inclusive community for all residents. With a vision to build a dynamic, connected, and...
-
Continuous Improvement Advisor
1 day ago
Melbourne, Australia Public Sector People Full timeImmediate start - Negotiable salary - West of the CBD location **Continuous Improvement Advisor - 6-12 Months Contract** **About Our Client**: Our client is a progressive and vibrant local government organisation. They are committed to creating a sustainable and inclusive community for all residents. With a vision to build a dynamic, connected, and...
-
Continuous Improvement Engineer
6 days ago
Melbourne, Victoria, Australia Blackbook Recruitment Full timeLead continuous improvement projects Identify and implement improved processes and systems Work for a Australian National Leader Are you ready to spearhead quality excellence in one of the leading national manufacturing businesses? Join us as a Continuous Improvement Manager at our pivotal Southwest Sydney site and become a key player in our journey towards...
-
Continuous Improvement Manager
4 weeks ago
Melbourne, Australia DB Schenker Full timeAt **DB Schenker**, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are...
-
Continuous Improvement Manager
13 hours ago
Melbourne, Australia DB Schenker Full timeAt **DB Schenker**, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are...
