Head Office Experience Coordinator

4 days ago

Melbourne, Australia AESOP Corporate Full time

For over 37 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are collectively committed to building a more sustainable and inclusive society.

**Role Purpose**

Aesop are seeking a motivated and highly organised **Head Office Experience Coordinator **to bring Aesop’s values to life based at our global head office in Collingwood, on a full-time basis.

Reporting to the Office Manager, this role touches on all facets of what being an Aesopian is truly about. As a people-focused individual, you will be the face and spirit of Aesop hosting our external and internal stakeholders with exceptional customer service, onboarding new employees and administrative support for the General Office team.

Predominantly based at Reception and supporting the overall office and Laboratory, you will also be responsible for managing office coordination activities such as couriers, mail, office replenishment and managing meeting room bookings and phone enquires. You will also provide high-level support organising monthly new starter lunches, Office lunches, Office drinks and other in-house social events. You will also ensure general etiquette is maintained and the Aesop Experience is reflected daily.

**What we are looking for**
- Some experience working in a similar role within a high touch customer service environment, ideally within a fast-paced organisation
- Similar experience to managing a busy reception desk supporting colleagues, and being able to prioritise and co-ordinate administrative activities
- Experience with hosting and organising events highly desirable
- Excellent interpersonal skills, highly approachable with a positive attitude
- Ability to manage multiple priorities at once with effective stakeholder manager skills
- Confidence and demonstrated ability in greeting and hosting internal and external stakeholders
- Strong, demonstrable, attention to detail
- Strong time management and organisational skills with the ability to work autonomously
- Proactive attitude and a keen interest in continuous improvement initiatives
- Curious, creative mind and a love for learning

**What’s on Offer**:
At Aesop, we believe that the best people drive our business to continued success and so we take a holistic approach to employment, promoting employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering, matched giving programs. In addition, we offer:

- Flexible Fridays (Summer hours)
- Generous product discount of up to 50% & complimentary product allocation
- Team lunches, sponsored social clubs, team events, and celebrations
- Parental leave
- Individual training budget - strong focus on Learning and Development - access to the entire LinkedIn training library suite, and funded training programs
- Short term incentive bonus programs to reward performance for applicable roles
- Access to Employee Assistance Program along with other wellbeing offerings including a complimentary Headspace subscription

View our benefits/policies and the great work we do through Work180

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

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